(LIVE BLOG from Rewiring Healthcare: Foundation to Future, April 28-29, in Atlanta, GA) At the Rewiring Healthcare conference, Regina Shupe, DNP, RN, asked a sobering…
(LIVE BLOG from Rewiring Healthcare: Foundation to Future, April 28-29, in Atlanta, GA) If you’ve ever watched someone do their job and thought, wow, they…
(LIVE BLOG from Rewiring Healthcare: Foundation to Future, April 28-29, in Atlanta, GA) Generational friction is real. But Dan Collard says we often diagnose it wrong.…
(LIVE BLOG from Rewiring Healthcare: Foundation to Future, April 28-29, in Atlanta, GA) In her session, Kay Kennedy emphasized that leadership is not a position,…
(LIVE BLOG from Rewiring Healthcare: Foundation to Future, April 28-29, in Atlanta, GA) As healthcare evolves, we’re all having to rethink, refine, and rewire…
Every year, National Nurses Week gives us a dedicated moment to pause and recognize the extraordinary contributions of nurses. In 2026, that week falls…
Healthcare Plus Solutions Group® (HPSG) is excited to welcome uLeadership®, a nationally and internationally recognized professional development and research company focused on relational leadership education for nurse leaders to our family of companies. The founders of uLeadership—Dr. Kay Kennedy, CEO; Dr. Lucy Leclerc, Chief Innovation and Learning Officer; and Susan Campis, Chief Wellness Officer—are known for creating the Human-Centered Leadership in Healthcare® framework for nurse leaders based on qualitative research. It establishes a healthy mindset and…
Do not assume. This thought hit me as I read feedback from attendees of a sales conference. The most often mentioned takeaway is to focus on building relationships. Reading them, I wondered how many of us make assumptions in this area. Do the people we lead know a positive outcome begins by building a relationship? It is not unusual for salespeople to be told to make so many contacts a day. Research likely says a certain…
In my writings and talks, I often quote Cousin Al. Today is no exception. For those who might be wondering…yes, there really is a Cousin Al! His father and my mother were brother and sister, so he is my first cousin. Al has the ability to say things in a way that is memorable and helpful. Much of what I talk and write about focuses on lessons learned from experience. This includes experiences gained from reading and…
Leaders underestimate their impact in showing up. Why? I find most leaders do not see themselves as special. They see themselves as being the same as others. A highlight of my career was working with the Cleveland Clinic. Dr. Floyd (Fred) Loop, the CEO of the Cleveland Clinic Foundation (CCF) at the time, hired my company. (Dr. Loop is no longer with us physically; however, his impact lives on.) He referred to the work as…
You may remember: Rewiring Excellence: Hardwired to Rewired came out last year. Written by Quint Studer and Dan Collard, it made the case for rethinking process and behaviors that have long been “hardwired.” That means tactics like rounding as well as familiar approaches to leader development, wellbeing, retention, and more. The big takeaway? While some practices need to stay hardwired, others have gotten so complicated they’re no longer doable…or they just don’t work anymore in world that’s…
When it comes to learning, technology can be very helpful. But we can’t put so much emphasis on tech that we stop learning from others in our field. We win on ideas and what we can learn from each other. We need to be lifelong learners—and it’s important to go to where ideas are flowing in our industry. Yes, reading and listening are big parts of lifelong learning. That means books, blogs, articles, and podcasts both in…
What does it look like to truly rewire healthcare culture from the inside out? At NorthBay Health, it looks like focusing on trust, ownership, and leadership at every level. In a recent Healthcare Plus Podcast episode, Quint Studer spoke with two leaders from NorthBay: Dr. Heather Resseger, senior vice president, chief hospital operations officer, and chief nursing officer, and Jonna Taylor, recently promoted to director of acute care services. The podcast explores how NorthBay helped shape a…
I read an article on performance improvement plans (PIPs). It got me thinking about how companies can better approach employee performance. When a person in a workplace is not achieving outcomes, they are placed on a performance improvement plan. The PIP includes details on performance shortfalls and actions the person is expected to improve. It ensures that the supervisor is documenting issues and that the person is aware of the outcomes needed if they’re to…
I spend time with organizations that are investing in people. At each session, I ask, “How many have been in a supervisory role (manager, leader) for less than four years?” The percentage of hands that go up ranges from 30 to 60 percent. Next, I ask the group to reflect on their personal journey to a supervisory role. Did they get a degree in how to lead people before they were put in a leadership role?…
Are you a nice leader or a kind leader? Is there a difference? Yes, an important one. Nice and kind are not synonyms. Niceness is about seeming pleasant and agreeable. It’s about keeping the peace and making people comfortable. This is not a bad thing in many situations. Kindness is about real compassion and empathy. It’s taking action from the place of wanting the best for a person or an organization, even when it means telling hard truths and making…