On the Healthcare Plus podcast, I recently interviewed Leonard Friedman, PhD, FACHE, director of the Executive MHA program at the George Washington University, Washington,…
My last column was on uplifters. By this I mean people who lift others up. When I wrote the column, I was not aware that the week it was published, I would be uplifted by spending two days with the leadership team at Loma Linda University Health (LLUH) in California. This organization is well regarded for many reasons. One is that Loma Linda has the world’s first proton unit used for cancer patients. Another is…
We all know those people who uplift others. This past week, I was with a group and mentioned Norm Adams. If you have read my work over the years, this name will be familiar to you. If not, let me explain. Norm is no longer with us physically, but like many, his legacy lives on through others. I met Norm in July of 1996. I had just moved to the Pensacola area. While waiting to…
Never underestimate the difference you make. This statement was born in 1999 as I spoke to a group from Christ Hospital in Oak Lawn, Illinois. I had arrived in the area the night before my presentation. I called my sister and brother-in-law, Kathy and Mike Fitzpatrick. Why? On December 24, 1995, their son Brian had been in a car accident and was transferred to Christ Hospital where he was pronounced dead. I had never previously discussed…
During the holidays, it’s natural to reflect. That cusp between the end of one year and the start of the next has a way of putting things in perspective. It’s a good time to ask ourselves some questions. Am I taking care of myself? What brings me joy? Are there things I can do more of or less of? I want to share a few thoughts. I hope they may resonate with you. It’s about being. We…
Last week, I shared some insights from some of my favorite columns of 2024. My goal was to find some simple, yet impactful actions readers can work on to improve their leadership skills in 2025. This week I’d like to share a few more. With the holidays upon us and the end of the year almost here, I find myself feeling introspective. My observation is that when we share our most personal thoughts and feelings, we…
Hard to believe, but 2024 is almost over. A good way to wrap up the old year is by thinking about what we might do differently in the new one. How can we set ourselves up to be better, more successful leaders, employees, and human beings in the new year? In thinking how best to answer this question, I revisited some columns I’ve written over the past year. Here are a few actions to focus…
You have likely heard the statement that we have two ears and one mouth for a reason: to spend twice as much time listening as we spend talking. It is true. Many of us could stand to become better listeners. Research tells us listening is a skill with positive outcomes for both the talker and the listener. For example, good listening: Improves relationships by making interactions more meaningful. Builds trust. Good listeners are perceived as more…
I recently had the pleasure of interviewing my longtime friend Dr. Thom Mayer for the Healthcare Plus Podcast. Thom, who is a crisis management expert, has an incredible career. He is the medical director for the NFL Players Association, executive vice president of leadership for LogixHealth, founder of BestPractices Inc., clinical professor of emergency medicine at George Washington University, and senior lecturing fellow at Duke University. Thom has a new book out called Leadership Is Worthless…But…
As Thanksgiving approaches, we think about gratitude. I find that our level of gratefulness shows up in the words we choose. I get to be with people on a regular basis, as organizations ask me to speak at events. I always individualize the content to the organization. One size never fits all. Yet there is one common theme I do find applies to every group. I always ask, “When you are getting ready to take…
On the Healthcare Plus podcast, I recently interviewed Leonard Friedman, PhD, FACHE, director of the Executive MHA program at the George Washington University, Washington, D.C. He and his colleague Wayne Psek, MD, PhD, had written an article in Healthcare Executive. The title, “Developing Leadership Competencies for an Uncertain Future,” caught my attention. In healthcare, we have so many new leaders. We hear a lot about getting back to basics, but how do we do that when so many…