I read an article on performance improvement plans (PIPs). It got me thinking about how companies can better approach employee performance. When a person in a workplace is not achieving outcomes, they are placed on a performance improvement plan. The PIP includes details on performance shortfalls and actions the person is expected to improve. It ensures that the supervisor is documenting issues and that the person is aware of the outcomes needed if they’re to…

Getting to a culture of always is an elusive outcome for organizations. Achieving excellence with every process, behavior, and customer interaction—is hard. It separates great organizations from good ones. Even the best organizations don’t achieve perfection in all things. The conversation around always led me to study and create materials on the topic. Achieving always involves a combination of people, processes, and tools/technology. It also includes making sure each person understands what is being asked and is provided the opportunity…