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Employee Engagement

A Quick Technique for Building Trust with Employees

A Quick Technique for Building Trust with Employees

Quint Studer
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In thriving healthcare organizations, trusting relationships are a foundational piece of the culture. Trust is mutual: we tend to trust people who also trust us. That’s why one of the best ways for leaders to build trust is to show trust. Here is an action that demonstrates trust: When working on a problem, ask employees for help. Share a situation or a challenge and ask employees “What do you think?” Some people will need more time. Ask them to think about the…
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“Is There a Better Way?” Rewiring Cultures to Encourage Innovation on the Front Lines.

“Is There a Better Way?” Rewiring Cultures to Encourage Innovation on the Front Lines.

Dan Collard
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Originally published by Becker’s Healthcare – click here to read in Becker’s Hospital Review. With all the changes and disruptions impacting healthcare, the need for innovation has never been greater. Organizations that don’t prioritize innovative thinking risk falling behind their competitors. That’s why rewiring your culture to encourage and reward innovation is so crucial. It’s no secret the best innovations often come from the people on or near the front lines. You may have heard the…
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Good Mid-Year Conversations Make People Want to Stay

Good Mid-Year Conversations Make People Want to Stay

Quint Studer
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More and more studies find that investing in the workforce does more than improve results; it is a vital talent retention method. Today, people want more than a paycheck. The latest employee engagement data shows employees stay longer if they believe the organization cares about their well-being. Investing in skill building and career development supports that feeling of being cared about. It is important for organizations to create a feedback-rich environment. This means people regularly…
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The Ability to Present Is a Must-Have for Leaders

The Ability to Present Is a Must-Have for Leaders

Quint Studer
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Serving in a leadership role, whether formal or informal, is a fantastic opportunity to be helpful and make a difference. Being in leadership means that others recognize an individual’s ability. While I spend most of my time with people in formal leadership roles, my community work means I also interact with people who are informal leaders. I work with community volunteers who serve in a variety of community roles. Often these are nonpaid committee roles.…
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Coworkers May Hold the Key to New Employee Retention

Coworkers May Hold the Key to New Employee Retention

Quint Studer
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My job provides me with a fantastic opportunity to learn from many smart and successful leaders. Recently, I had the pleasure of meeting Ralph Stayer, owner of Johnsonville Foods, headquartered in Sheboygan Falls, Wisconsin. I was presenting at NCH Healthcare System in Naples, Florida, and he was in the audience. Johnsonville Foods started as a small butcher shop. Today it has more than a billion dollars in annual sales and offers products in more than…
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Getting Clear on Deliverables Moves Results

Getting Clear on Deliverables Moves Results

Quint Studer
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We all have moments of clarity, those times when something we may not have been aware of becomes noticeably clear to us. A few of these came to mind over the past several weeks. One is around how we think about deliverables. Employee engagement is a topic most organizations focus on. It shows up in goals. Yet, is engagement the goal, or are items like reduced employee turnover and increased productivity the desired outcomes? This point comes up often when I…
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From Surviving to Thriving: How Leadership Training Can Transform Post-Acute

Healthcare Plus Solutions Group
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COVID-19 was tough on everyone, but one of the hardest hit areas was post-acute. It was a scary time. Residents were struggling. Caregivers were leaving. Stress and burnout were rampant. Organizations were in survival mode—just trying to get through the day. In the aftermath of the pandemic, post-acute is struggling with several realities. One, there’s a serious staffing shortage and high turnover. Two, morale continues to be low, in large part because of that short-staffing. Three, with…
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To Stop We/They Leadership, Invest in the Middle

Quint Studer
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What does it mean when a person or a culture is said to have a we/they issue? The most common explanation of we/they is when someone positions themselves positively (or at least neutrally) while positioning someone else less favorably. A classic example is a manager who says, “If it were up to me, I’d give you a raise, but administration has frozen all pay increases for the rest of the year.” While we/they is harmful…
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“Why Are We Really Short-Staffed?” (Tips for Improving Retention)

Quint Studer
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We are short-staffed. It is so hard to find help. These statements are often given as the explanation for a range of issues: why something is taking longer than planned…why response is slower than desired…why business hours are less than they used to be…why people are working more hours than they like…why employees feel overwhelmed…why companies are paying more overtime dollars and at times bringing in temporary workers at a high cost…etc. Taken as stand-alone items,…
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Diverse group of managers working together at office.

The Best Organizations Create a Development-Rich Culture

Quint Studer
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What are you doing to develop your replacement? What is being done to build depth in your company? These are important questions for all leaders to consider. The subject of succession planning came up in a conversation with Will Dunaway, the chair of the board for the Center for Civic Engagement. Will is an attorney for the law firm Clark Partington. His office is in Pensacola, Florida. Will was one of several people from Clark…
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