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Stay up to date on the latest articles, news, and success stories from Healthcare Plus Solutions

Stay up to date on the latest articles from Healthcare Plus Solutions Group. From burnout and well-being to leadership skills and professional best practices, we’re publishing need-to-know information for all healthcare leaders, teams, and organizations.

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Keeping the New Hire: Helping Employees Stay, Grow, and Succeed (Part Two of a Two-Part Column)

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Last week we talked about how inexperience impacts your organization. The next question becomes just as important: What are you doing to help those new employees stay long enough to become experienced? The research is clear and has been for decades: When looking at employee departures, the first year is when about 30 percent take place—especially in work areas in which the new hire works with different people. This is very true in healthcare and hospitality.…
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The Trust-Busting Phrase Healthcare Leaders Need to Stop Using.

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In my book, Karma Doesn’t Need My Help: 11 Weekly Lessons to Leadership Success and Peace, Week 2 references one of the most damaging phrases ever for healthcare leaders: “I already knew that.” When a leader uses that phrase, the information flow from others slows or stops as people believe the leader already knows everything. Why? The leader keeps telling them that. This past week, I realized there is a second-most-damaging phrase leaders should avoid.…
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The Hidden Impact of Inexperienced Employees (Part One of a Two-Part Column)

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Today, due to Baby Boomer retirements and more workplace options, the number of new workers has risen. Inexperienced employees have a huge impact on an organization. This lack of experience can show up in a number of places: from customer service to processes that need to be followed to mistakes and other outcomes. It is the nature of newer people. Even with great onboarding, a person needs time to adjust to working in a different environment. Yes,…
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The Power of Moments in the Emergency Department

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In healthcare, and especially in the emergency department, a lot can happen in a single moment. Sometimes it’s a moment that adds weight to an already-heavy day. A rushed comment. A missed thank-you. A look that signals impatience instead of support. For a clinician already carrying a “backpack” full of stress, fatigue, and responsibility, even a small negative interaction can become another rock added to the load. Over time, these moments accumulate and can quietly…
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Making a Difference: Marv and the Power of “How Can I Help?”

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My friend Marv is near the end of his life on earth. By the time this is published and posted, he may have already ascended to heaven. I met Marv 44 years ago when I entered the rooms of recovery. Marv must have known how scared I was for he quickly embraced me. I have never had a day in recovery in which Marv was not a part of my life. He loves unconditionally. As…
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Retention Is Built in the Everyday Experience of Work

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A quiet truth sits beneath every workforce conversation in healthcare: Retention doesn’t begin when someone resigns, but in the everyday experience of work. I was reminded of this recently while reading the latest workforce research from the National Council of State Boards of Nursing (NCSBN). The findings put language around something many leaders already sense: People don’t disengage suddenly. They disengage gradually, in the small moments when work stops feeling sustainable or supported. We often treat retention as a…
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If You Want It to Stick, Say It Again (the Power of Repetition)

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Repetition can be a good thing. If you follow my work, hardwiring is a word you are likely familiar with. It’s how I describe systems and behaviors that are in place to create consistency. Hardwiring is a good thing. Yet, it doesn’t mean that what we hardwire stays in place forever. Dan Collard and I wrote the book Rewiring Excellence: Hardwired to Rewired on this subject. When we rewire, we don’t change what is working. We take a fresh…
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Rewiring Healthcare Through Human-Centered Leadership

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Healthcare leaders are navigating unprecedented pressure: staffing shortages, burnout, rapid technological change, and rising expectations from patients and teams alike. In this environment, leadership cannot rely on authority, position, or process alone. How leaders show up and how they connect with people matters more than ever. In a recent Healthcare Plus Podcast conversation, Dan Collard spoke with Kay Kennedy, co-founder of uLeadershipÒ, about the evolution of Human-Centered Leadership in HealthcareÒ and what leaders can expect…
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Why the Future of Healthcare Is Bright

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In healthcare today, headlines often highlight workforce shortages, financial pressures, regulatory complexity, and the many stressors facing healthcare organizations—realities that are certainly present. When asked about the future of healthcare, my answer is: I’m optimistic. That optimism comes from spending time with the people who work in healthcare every day—physicians, nurses, administrators, and other vital people who dedicate their lives to serving others. It is easy to be hopeful when speaking with healthcare administration students,…
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Why Can’t We Get Things Done?

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There is no shortage of ideas out there. Read a book, attend a conference, or log onto LinkedIn, and we walk away with plenty of inspiration. Execution is where the struggle can be. Why is that? If we know what we need to do (or at least what has worked for others), why do we have trouble, well, doing it? There are barriers, external and internal. One of the biggest barriers is perfectionism. People don’t like to…
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