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Stay up to date on the latest articles from Healthcare Plus Solutions Group. From burnout and well-being to leadership skills and professional best practices, we’re publishing need-to-know information for all healthcare leaders, teams, and organizations.

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Mandatory Is Not a Bad Word

Mandatory Is Not a Bad Word

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Have you ever thought your communication was clear, yet the action that followed was not what you expected? Have you ever assumed an action had been taken, then learned it had not? If your answer to both is yes, join the club. There are reasons for the above. It could be the communication was not clear and specific enough. It could be the timeline for completion was not understood. It could be a lack of accountability.…
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Say Thank-Yous Often…and Accept Them Graciously

Say Thank-Yous Often…and Accept Them Graciously

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“Thank you.” “No, thank you!” One thing we will never agree on is who should be thanking whom. In 1996, I met Norm Adams. Norm was older than me and served as a life guide until his passing. His teaching lives on. In late 1999, I was considering starting my own company. I shared with Norm that I did not know what to do. The idea of leaving a secure job, in which I was happy,…
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How to Help Leaders Accurately Assess Their Own Performance

How to Help Leaders Accurately Assess Their Own Performance

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Do people in leadership rate themselves higher in ability than their results demonstrate? The answer is dependent on the individual; however, my experience is the general answer is yes.  I like objective measurement. Though we are not able to directly measure some items, measurement should help people see what they do well and identify areas that may need improvement. It is not easy to be a leader. With good skill development, they can learn to do…
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How to Lean Into Feedback We Didn’t Want to Hear

How to Lean Into Feedback We Didn’t Want to Hear

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There are productive ways to provide feedback and productive ways to receive it. In talking to many people, I hear the message that they want feedback. Do they? It seems most of the time people like feedback if it is positive. This makes sense: critical feedback can be uncomfortable to hear. While it is never easy getting feedback that is not what we want, the better we learn to handle the information the more likely we…
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Do Not Quit Till the Miracle Happens

Do Not Quit Till the Miracle Happens

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It’s a statement referenced often in the mental health world: Do not quit till the miracle happens. The meaning behind it is to keep going even when things are tough. Please do not take this so literally you think it means staying in an unhealthy situation. What it does mean is that if you are taking positive actions, at times the outcome may take a while to achieve. I have a front row seat to miracles. These…
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Good Mid-Year Conversations Make People Want to Stay

Good Mid-Year Conversations Make People Want to Stay

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More and more studies find that investing in the workforce does more than improve results; it is a vital talent retention method. Today, people want more than a paycheck. The latest employee engagement data shows employees stay longer if they believe the organization cares about their well-being. Investing in skill building and career development supports that feeling of being cared about. It is important for organizations to create a feedback-rich environment. This means people regularly…
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Our Lives Are Covered in the Fingerprints of Others

Our Lives Are Covered in the Fingerprints of Others

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No two fingerprints are the same. We all leave fingerprints, and we all are impacted by the fingerprints of others. While fingerprints can be cleaned off, the fact that a person left fingerprints cannot. When we wash a child’s toy, we wipe off their fingerprints. Yet years go by, and we find it hard to let go of the toy. Why? Because someone we love touched it. Fingerprints leave memories and stay with us long…
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NEWS – New Partnership Connects Leadership Excellence to Improved Post-Acute Care

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If you’ve ever moved a parent or grandparent into a long-term care facility, you know: It’s never a decision that’s made lightly. Yes, giving them the skilled care they need is the best choice for them and for you. Still, walking away and leaving your vulnerable loved one in the care of strangers is a heart-wrenching act of faith. You must trust that those who work there will lovingly care for him or her…and at that moment, you…
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Gaining Self-Awareness Means Having the Courage to Hear the Truth

Gaining Self-Awareness Means Having the Courage to Hear the Truth

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Sharing can be a good thing—almost a magical thing. It often leads to an increase in self-awareness. In this column, we will focus on what happens when you share with someone you trust, who cares enough to provide you with objective feedback. The tape one plays in their head may not be accurate. Just the process of saying something aloud can be helpful. I am so fortunate to spend time with many people, both in…
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The Ability to Present Is a Must-Have for Leaders

The Ability to Present Is a Must-Have for Leaders

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Serving in a leadership role, whether formal or informal, is a fantastic opportunity to be helpful and make a difference. Being in leadership means that others recognize an individual’s ability. While I spend most of my time with people in formal leadership roles, my community work means I also interact with people who are informal leaders. I work with community volunteers who serve in a variety of community roles. Often these are nonpaid committee roles.…
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