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Stay up to date on the latest articles from Healthcare Plus Solutions Group. From burnout and well-being to leadership skills and professional best practices, we’re publishing need-to-know information for all healthcare leaders, teams, and organizations.

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Leaders Need Belonging, Too: A Playbook for Showing Up in a New Culture

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Healthcare has spent years talking about belonging for frontline employees, and rightly so. But there is a version of the belonging conversation that gets far less attention: What happens when the leader is the one who is new? It’s a timely question. With the average CEO tenure now at 3.8 years, leaders are moving between organizations and stepping into new teams at a pace the industry has not seen before. Every culture they enter already…
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The Cost of Waiting for the Right Conditions

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Recently my grandchildren, whom I call the “littles,” taught me an important leadership lesson. We were walking along a beach without any beach toys, shovels, or fishing gear. They really wanted to go fishing, and my response was, “We can’t; we don’t have any bait or fishing poles.” The littles heard a design problem: If we can’t get to the fish, we will bring the fish to us! Immediately they decided to build a reservoir.…
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Leaders, Here’s How to Make Your Thank-You Notes Count

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You are moving to a new place to live or to work. What are you bringing with you? What are your keepsakes? If you mentioned thank-you notes, cards, and/or letters, you’re not alone. At times, the impact of sending these items is underestimated. I wrote on this subject in a recent HPSG Pulse blog post that I shared on LinkedIn. We all have experiences that make a difference in our lives long after the experience. When I…
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Feeling Stressed? There Is an Alternative to Fight or Flight.

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When we feel anxiety or fear, our brains trigger a response that has been proven by science, a conscious or unconscious choice of fight or flight. We all have a default, and we owe it to ourselves to know our default. I know mine; it is fight. I tend to run toward a challenge rather than run from it. If you are a healthcare executive, you likely have the same default. Flight, or retreat, is…
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Success Plates: How to Learn from What’s Going Right

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We think about learning from what goes wrong. But do we also learn from our successes? It is a standard process to assess when something does not work as expected. The situation is reviewed, and changes are made. A good action is to study those who have the best outcomes. This provides a “success plate,” a template that captures what goes well. It identifies what drives the best outcomes. A senior executive in an addiction…
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Playing the Long Game: How TriHealth Built a Succession Plan That Worked

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With the average hospital CEO tenure at 4.8 years, succession planning is no longer optional. It is a core leadership responsibility. Yet too many organizations still treat it as a late-stage conversation, a reactive scramble that starts when departure is already in view. In a recent episode of the Healthcare Plus Podcast, Quint Studer talks with Mark Clement, retiring president and CEO of TriHealth in Cincinnati, and Dr. Chris Reilly, industrial psychologist at Sperduto & Associates, about…
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The Heartbeat She Heard: When We Slow Down and Listen, We Can Make a Real Difference

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A quiet truth runs beneath many of the most meaningful moments in healthcare: What people need most is not always clinical expertise…it is human presence. When I was young and working my first job as a graduate nurse, I cared for a 15-year-old girl who was hospitalized with pneumonia. I had no idea that a brief interaction with her would become one of the most important lessons of my career. I was working on a…
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Five Ways to Reduce Leadership Variance (and Stop Leaving Performance to Chance)

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Reducing variance has been a key focus of mine for many years. Notice I said many years. It shows that reducing variance is a never-ending journey. Is leadership variance always a bad thing? There are those situations when a leader may vary an approach seeking improvement. I call these operational trials. There are times when a situation arises where a process or action needs to not be followed. These are isolated or emergency situations. In general, reducing…
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The Notes We Keep…and the Power of Saying Thank You

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Ever find a letter from years back? People keep things they value. Not in terms of dollars, but in terms of how they make them feel. If you do not read further, I ask you to do this: Drop a note, card, or letter to someone who makes, or has made, an impact on your life. Take 10 seconds and close your eyes. Think about a person who has made a difference in your life,…
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Are You a Doer or a Developer?

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If you leave, who will take your place? If there’s a family emergency, who can fill in for you? Should job openings be filled externally or internally with a candidate who has been developed along the way? A related question: Are individuals who achieve great individual results great at developing others? Most know the answer is “not always.” It could be that things come more naturally to them, and they assume the same is true…
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