Leadership Skill Building

Reflect, Serve, Reach Out: The Power of Gratitude

Reflect, Serve, Reach Out: The Power of Gratitude

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“Gratitude” is a frequently used word. Why? Because it works. In the book Wonder Drug: 7 Scientifically Proven Ways That Serving Others Is the Best Medicine for Yourself, physicians Stephen Trzeciak, MD, and Anthony Mazzarelli, MD, show data on how certain words and actions increase dopamine. One of their seven prescriptions is “Be thankful.” Dopamine is a chemical messenger called a neurotransmitter. It plays a key role in pleasure, motivation, learning, and the desire to accomplish…
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The Sustainable Leader: Why Cutting Yourself Slack Is a Strategy, Not a Weakness

The Sustainable Leader: Why Cutting Yourself Slack Is a Strategy, Not a Weakness

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Hardworking leaders often believe every disappointing result calls for more effort. When performance slips, you stay later, push harder, and question what you should have done differently. But sometimes the problem is not your commitment or capability. It is the expectation that you should be able to outwork circumstances you cannot control. The Problem Most leaders understand accountability. What many struggle with is knowing where accountability ends and self-punishment begins. You miss budget during an…
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Be Your Own Chief Development Officer

Be Your Own Chief Development Officer

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I was asked to present on the topic of owning your own development at a “What’s Up Boss?” event hosted by the American College of Healthcare Executives, Southeast Texas Chapter (ACHE-SETC). Preparing for the session is what led to this column. Here are a few insights on this subject: Don’t wait for someone to develop you. Be your own chief development officer. People sometimes express frustration that their boss is not developing them. My response…
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What a Hurricane Taught Me About Leadership

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The night before Hurricane Isaias landed in Pensacola, I witnessed one of the most beautiful sunsets I have ever seen. Everything looked so peaceful. And yet, we knew what was coming. Then the storm hit. Through the night there was wind, rain, and the sounds of things happening outside that we couldn’t see. When morning finally came, the landscape we knew had changed. And in the days that followed, I realized that the storm had…
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Love Them Early: Hot Takeaways for Helping New Hires Stay

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New hires may look excited on day one. Inside, many are scared. In his segment of the session The Human Capital Ecosystem™: Creating the Conditions for People to Thrive at the Rewiring Healthcare: Foundation to Future conference, Quint Studer focused on selection and onboarding. He reminded leaders that a few small, intentional moves can turn that fear into confidence. Here are a few of his hot takeaways. 1. Assume they’re nervous. Even the most experienced hire…
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The Open-Book Test: Six Ideas for Better Support and Communication

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Remember the relief of walking into class and learning it was an open-book test? Dan Collard thinks leaders forget how good those tests are. In his segment of the session The Human Capital Ecosystem™: Creating the Conditions for People to Thrive, he made the case that the people we work with will give us the answers, if we ask. Here are a few of his hot takeaways for improving supervisor relationships. 1. Let them write…
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Why Don’t People Speak Up About Disrespect? It Comes Down to Trust.

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Picture a nurse who notices a patient’s condition slipping. The physician in charge has snapped at her before. Does she speak up or wait until she’s certain? In his session, Professionalism and Trust in Healthcare, Dr. Gerald B. Hickson showed how disrespect quietly erodes safety and what leaders can do about it. Why People Stay Quiet Fewer than 35 percent of people who witness disrespect, incompetence, or dangerous shortcuts speak up. Nearly half (45.8 percent)…
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10 Lessons from Dr. Thom Mayer on Improving Patient Experience

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Dr. Thom Mayer is known for practical ideas that get results. His new book, Leading for Exceptional Patient Experience: Making Jobs Easier, Patients’ Lives Better, coauthored by Ori Litvak, MBA, and due out in the spring of 2027, is packed with them. He shared some highlights in his session, Leading Healthcare Into the Future: Creating a More Personalized Patient Experience. True to form, he delivered memorable lessons that get us to think about things differently:…
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Succession Planning Protects What You’ve Worked Hard to Build

Succession Planning Protects What You’ve Worked Hard to Build

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The aftermath of COVID-19, combined with the realities of the aging workforce (retiring Baby Boomers), has created more position turnover than normal. This is true in all parts of companies, including the C-suite. What takes years to build can be dismantled quickly if the replacement is not a good fit. Good succession planning and implementation matter more than ever. I encourage listening to the podcast with Mark Clement and Dr. Chris Reilly: “Succession Planning Done…
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Tough Performance Conversations Are Part of Being a Good Leader

Tough Performance Conversations Are Part of Being a Good Leader

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One of the hardest parts of being a supervisor is addressing performance issues. It is so hard that many times a leader will rationalize why not to do it. In my work, I look at why so many change efforts do not achieve the desired results. I created a framework called high, middle, and low conversations, which can be found in my book Results That Last: Hardwiring Behaviors That Will Take Your Company to the…
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