Leadership Skill Building

Why Caring Connection Still Matters in Healthcare

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Healthcare continues to evolve at a rapid pace. Technology advances, workflows change, and roles expand across settings. Yet one thing remains constant: people remember how care made them feel. In a recent Healthcare Plus Podcast conversation, Dan Collard spoke with nurse leader and coach Lisa Reich about why human connection remains essential in modern healthcare and how small, intentional rewires can make compassion visible and impactful across every care environment. Their discussion previews Reich’s upcoming…
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The Cure for “Too Many Meetings” Isn’t Fewer Meetings—It’s Better Ones.

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It seems the feeling that there are too many meetings comes up frequently in conversations these days. Time is precious. No one wants to sit in meetings that don’t add value. On the other hand, well-run meetings have a positive impact in many areas. This column offers tips on how to make the most of your meetings. It is not inclusive; there are many good tools on this topic that are easy to locate. However,…
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Why Leadership Development Needs a Redesign

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Healthcare is changing faster than the systems designed to prepare leaders for it. Workforce turnover, rising complexity, new technologies, and shifting care models have created environments where many leaders are learning on the job inside structures built for a different era. In a recent Healthcare Plus Podcast conversation, Dan Collard spoke with Quint Studer about the upcoming Rewiring Healthcare: Foundation to Future conference and why healthcare must rethink leadership development itself. The discussion makes one…
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Why the Best Never Stop Getting Better

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How do the best become the best? Achieving and maintaining elite performance is extremely difficult. There will be setbacks along the way. Yet the best are always looking for ways to improve their performance. An example of this truth was evident in a call I had with some leaders from the University of Texas MD Anderson Cancer Center. I will be meeting with groups there in late April to work with them on how to…
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Rewiring the Emergency Department Starts with How We Lead

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Emergency departments are under a level of strain unlike anything leaders have faced before. Clinical complexity is rising. Teams are younger and less experienced. Leaders are often promoted without preparation. And systems built for a different era are now being stretched beyond their limits. In a recent Healthcare Plus Podcast conversation, Dan Collard spoke with Regina Shupe about her new book, Rewiring the Emergency Department: Innovative Solutions for Modern Emergency Medicine, and what it takes to lead effectively…
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What Leaders Do Speaks Louder Than What We Say

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Values are caught as well as taught. What a leader does is more often more impactful than what is said. This message came to mind as I read of an organization’s rolling out a development program for supervisors. I applaud them for doing so. I would encourage them to make sure all the leaders, including the C-suite, complete the program. Why? All people impact others by our actions and words, both in a personal capacity…
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The Case for Letting Go…and Leading Better.

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Healthcare leadership can be a high-wire act: visible, relentless, and stressful in a way that often feels personal. In a new episode of the Healthcare Plus Podcast, Dan Collard sits down with former hospital CEO Tom McDougal to discuss why Tom’s book, Karma Doesn’t Need My Help matters now: it gives leaders from the C-suite to early careerists a simple operating system to make better decisions under pressure—and keep their peace while they do it. From learning…
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Speaking the Language of Love: Human-Centered Leadership in Healthcare

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Valentine’s Day is almost here. (How can this year possibly be going by so quickly?!) As I was thinking about this column, it occurred to me that Valentine’s Day is a good reminder of something we don’t talk about in the workplace often enough: the longing people have to feel seen, understood, valued, and cared for. Loved, in other words. It also occurred to me that what makes one person feel loved doesn’t necessarily do…
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The Power of Proving Them Right

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“Prove them right.” This was how Greg Hughes, Executive Vice President, Communications, NBC Sports responded when I asked him about his career success. Greg is currently immersed in Olympic and Super Bowl coverage and the NBA season and is ready for MLB Sunday night baseball. During dinner with Greg and his wife Lisa, he shared that he had spent the day with Bob Costas regarding the upcoming baseball season for NBC. People ask me how…
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Show Up in Houston: Inside ACHE Congress 2026 and Why It Matters This Year

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Healthcare leaders need a path forward, and they need it now.  Workforce churn, AI acceleration, payer pressure, policy shifts and other factors are converging in ways that make “wait and see” a liability. That’s why showing up in Houston this March matters. ACHE Congress 2026 (March 2–4, in Houston, TX) is about making smarter decisions in the middle of real constraints.   On last week’s podcast Dan Collard holds a conversation with David Bartholomew, FACHE, ACHE’s senior vice president of…
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