What does it look like to truly rewire healthcare culture from the inside out? At NorthBay Health, it looks like focusing on trust, ownership, and leadership at every level. In a recent Healthcare Plus Podcast episode, Quint Studer spoke with two leaders from NorthBay: Dr. Heather Resseger, senior vice president, chief hospital operations officer, and chief nursing officer, and Jonna Taylor, recently promoted to director of acute care services. The podcast explores how NorthBay helped shape a…

Employee engagement is discussed and written about often. What does engagement look like in action? People who work in healthcare have great intentions. They care deeply about their patients and want the best outcomes for them and for the organization. Due to the industry’s being hyper-specialized, people can naturally be so focused on their own responsibilities that they may not see opportunities to make the patient’s experience even better. When leaders narrate how to truly…

My wife, Rishy, and I are owners of the Beloit Sky Carp baseball team, the high-A minor league affiliate of the Miami Marlins. I received a nice note from an employee saying they liked that I had ended an email with the words “gung ho!” I replied with a group message explaining a little more about the term and how it sums up what we want in the Sky Carp culture: an enthusiastic atmosphere created…