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The Most Successful People Are Those Who Handle the Hard Stuff

The Most Successful People Are Those Who Handle the Hard Stuff

Quint Studer
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Mark Clement, president/CEO of TriHealth in Cincinnati, Ohio, sent me a link to the video “Handle Hard Better.” The video is a talk by Kara Lawson, the women’s basketball coach at Duke. As I watched it, my own experiences came to mind: times when the going got tough and I quit, times when I did not quit, and the difference between the two. I also recalled stories about occasions when someone wanted to quit and did not,…
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Coworkers May Hold the Key to New Employee Retention

Coworkers May Hold the Key to New Employee Retention

Quint Studer
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My job provides me with a fantastic opportunity to learn from many smart and successful leaders. Recently, I had the pleasure of meeting Ralph Stayer, owner of Johnsonville Foods, headquartered in Sheboygan Falls, Wisconsin. I was presenting at NCH Healthcare System in Naples, Florida, and he was in the audience. Johnsonville Foods started as a small butcher shop. Today it has more than a billion dollars in annual sales and offers products in more than…
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“Why Are We Really Short-Staffed?” (Tips for Improving Retention)

Quint Studer
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We are short-staffed. It is so hard to find help. These statements are often given as the explanation for a range of issues: why something is taking longer than planned…why response is slower than desired…why business hours are less than they used to be…why people are working more hours than they like…why employees feel overwhelmed…why companies are paying more overtime dollars and at times bringing in temporary workers at a high cost…etc. Taken as stand-alone items,…
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Business people having a meeting in a tech company

In a Talent Shortage, a Strong Employee Brand Is Crucial.

Quint Studer
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Organizations work very hard to create and market a great brand for consumers. Their goal is to make sure their products and services are distinguishable from the products and services of others. I’ve seen a brand described as a perception in the mind of the customer, and as a promise of what they will experience. That brand promise is vital. It attracts customers and gives them a reason (the “why”) to use the product or…
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Businesswoman handshake and business

It’s Time to Rewire the Way We Recruit

Quint Studer
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In my workshops, I ask the question, “Do you have people who accept a job and then do not show up?” Hands go up and heads nod. In addition to measuring experience, we recommend that organizations track “no-shows” of people who accepted a job and didn’t show up. It could be that their current job convinces them to stay, or that another company realizes the person is open to change and hires the person. Rewiring Excellence: Hardwired to…
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Successful partnership

Focus on Retention: Questions to Ask a New Employee

Quint Studer
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When I hear from leaders, staffing is almost always at or near the top of the biggest issues they are facing. It seems we are constantly asking ourselves, Do we have enough staff? This question usually centers on the number of staff. If we are fortunate enough to have the needed numbers, then the discussion moves to items like, What is the experience level of our staff? Usually it is both. One, there’s not enough staff, and two,…
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Shot of a young businessman looking

To Retain New Employees, Look at How You’re Managing Creative Tension

Quint Studer
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I spend a lot of time inside organizations. A common thread I see is that there are many people who are either new to the organization or, if they’ve been there for a while, are in a new position. Both situations can be daunting. Then add the fact that organizations don’t always adapt certain measures to the newness of the team, and the result is individual and organizational tension. Peter Senge, author of The Fifth…
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Smiling young male boss shaking hands with african employee.

“This Is the Right Place for Me.” (Helping New Hires Feel This Way Quickly)

Quint Studer
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Getting and keeping good people has always been one of the biggest challenges for business owners. Finding the right person to join the team has been especially tricky these past few years. The shortage of candidates and the growing competition for those staffing resources has created a sense of urgency. Business owners need to find the right person for the job, and it needs to happen quickly. The interview process may feel a lot like…
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