“Prove them right.” This was how Greg Hughes, Executive Vice President, Communications, NBC Sports responded when I asked him about his career success. Greg…
Healthcare leaders need a path forward, and they need it now. Workforce churn, AI acceleration, payer pressure, policy shifts and other factors are converging in…
How much impact does leadership inexperience have on your organization? I feel the sleeping giant today in terms of operational excellence is the number…
Healthcare feels different now—because it is. Workforces are smaller, demand is rising, and culture expectations have changed. In a recent episode of the Healthcare…
Emergency department volumes are up. Patient complexity is rising. And care teams are often newer, stretched, and carrying more emotional load than ever before.…
Healthcare doesn’t need a fresh start—it needs a thoughtful rewire. Rewiring Healthcare: Foundation to Future brings together senior leaders to step back…
Few professions offer the privilege of touching lives in as many ways as nursing. From birth to end of life, through vulnerability, illness, and healing—nurses serve as connectors to health, humanity, and hope. In a recent episode of the Healthcare Plus Podcast, Quint Studer spoke with two visionary leaders from Georgetown University: Dr. Roberta Waite, inaugural dean of the relaunched independent Berkley School of Nursing (BSON), and Dr. Stephan Davis, the inaugural executive director of…
As a leader, you are probably carrying around lots of tools. Some you picked up long ago. Others you’ve kept accumulating with the years and the relentless march of technology. The question is, do you have the RIGHT tools to do your job? If you’ve ever met a novice backpacker, you might notice they’re weighed down with all kinds of stuff. On the other hand, it’s amazing how little an expert backpacker takes with them into…
Have you heard that most car accidents happen close to home? It’s often because the driver’s familiarity with the roads leads to complacency. The same happens in a community. Citizens get used to something the way it is. Chuck Marohn of Strong Towns encourages people to walk their community. When I do this, I see things that I don’t experience in a car. For example, I might see a power pole in the middle of…
Introducing The HPSG Pulse: Real Conversations About Leadership, Culture, and Care At HPSG, we spend a lot of time listening and learning. As we talk to healthcare leaders, clinicians, and teams across the country, we have a front row seat to the challenges and opportunities that come in times of rapid change. We get to see what’s working well, what needs rewiring, and what needs retiring. We get to observe trends unfolding in real time.…
“Face the brutal facts.” That is a lesson Jim Collins included in his book Good to Great: Why Some Companies Make the Leap…and Others Don’t. This book continues to provide an excellent blueprint for any organization that wants to be great. Sometimes the work a company is doing is good; it’s just not enough to achieve the desired goal. It takes courage to look at the brutal facts—about performance issues, market challenges, or other uncomfortable data or insights.…
Healthcare Plus Solutions Group® (HPSG) is excited to welcome uLeadership®, a nationally and internationally recognized professional development and research company focused on relational leadership education for nurse leaders to our family of companies. The founders of uLeadership—Dr. Kay Kennedy, CEO; Dr. Lucy Leclerc, Chief Innovation and Learning Officer; and Susan Campis, Chief Wellness Officer—are known for creating the Human-Centered Leadership in Healthcare® framework for nurse leaders based on qualitative research. It establishes a healthy mindset and…
Do not assume. This thought hit me as I read feedback from attendees of a sales conference. The most often mentioned takeaway is to focus on building relationships. Reading them, I wondered how many of us make assumptions in this area. Do the people we lead know a positive outcome begins by building a relationship? It is not unusual for salespeople to be told to make so many contacts a day. Research likely says a certain…
In my writings and talks, I often quote Cousin Al. Today is no exception. For those who might be wondering…yes, there really is a Cousin Al! His father and my mother were brother and sister, so he is my first cousin. Al has the ability to say things in a way that is memorable and helpful. Much of what I talk and write about focuses on lessons learned from experience. This includes experiences gained from reading and…
Leaders underestimate their impact in showing up. Why? I find most leaders do not see themselves as special. They see themselves as being the same as others. A highlight of my career was working with the Cleveland Clinic. Dr. Floyd (Fred) Loop, the CEO of the Cleveland Clinic Foundation (CCF) at the time, hired my company. (Dr. Loop is no longer with us physically; however, his impact lives on.) He referred to the work as…
You may remember: Rewiring Excellence: Hardwired to Rewired came out last year. Written by Quint Studer and Dan Collard, it made the case for rethinking process and behaviors that have long been “hardwired.” That means tactics like rounding as well as familiar approaches to leader development, wellbeing, retention, and more. The big takeaway? While some practices need to stay hardwired, others have gotten so complicated they’re no longer doable…or they just don’t work anymore in world that’s…