HPSG Member Login
hpsg-logo
Contact Us

Customized Coaching Solutions for Healthcare’s Leading Organizations

OUR SOLUTIONS

Want to learn more? Explore our resources

Two Ears and One Mouth: There Is a Reason!

Two Ears and One Mouth: There Is a Reason!

Quint Studer
///
You have likely heard the statement that we have two ears and one mouth for a reason: to spend twice as much time listening as we spend talking. It is true. Many of us could stand to become better listeners. Research tells us listening is a skill with positive outcomes for both the talker and the listener. For example, good listening: Improves relationships by making interactions more meaningful. Builds trust. Good listeners are perceived as more…
Read Full Article
Stop Doing Stupid Stuff…and Other Simple Leadership Advice

Stop Doing Stupid Stuff…and Other Simple Leadership Advice

Quint Studer
///
I recently had the pleasure of interviewing my longtime friend Dr. Thom Mayer for the Healthcare Plus Podcast.  Thom, who is a crisis management expert, has an incredible career. He is the medical director for the NFL Players Association, executive vice president of leadership for LogixHealth, founder of BestPractices Inc., clinical professor of emergency medicine at George Washington University, and senior lecturing fellow at Duke University. Thom has a new book out called Leadership Is Worthless…But…
Read Full Article
Be a “Get To” Person

Be a “Get To” Person

Quint Studer
///
As Thanksgiving approaches, we think about gratitude. I find that our level of gratefulness shows up in the words we choose. I get to be with people on a regular basis, as organizations ask me to speak at events. I always individualize the content to the organization. One size never fits all. Yet there is one common theme I do find applies to every group. I always ask, “When you are getting ready to take…
Read Full Article
Leading in an Age of Uncertainty: Mindsets to Instill in the Next Generation of Leaders

Leading in an Age of Uncertainty: Mindsets to Instill in the Next Generation of Leaders

Quint Studer
///
On the Healthcare Plus podcast, I recently interviewed Leonard Friedman, PhD, FACHE, director of the Executive MHA program at the George Washington University, Washington, D.C. He and his colleague Wayne Psek, MD, PhD, had written an article in Healthcare Executive. The title, “Developing Leadership Competencies for an Uncertain Future,” caught my attention. In healthcare, we have so many new leaders. We hear a lot about getting back to basics, but how do we do that when so many…
Read Full Article
How to Rewire the Mind and Heart for Gratefulness

How to Rewire the Mind and Heart for Gratefulness

Quint Studer
///
I do my best learning when I’m working on something that does not come easy. Being naturally pessimistic, my focus is on ways to become optimistic. Being naturally afraid and anxious leads to the search to be grateful and less fearful. My search for results leads me to understand how important structure is to achieve the results. There is a saying, “I did not get what I wanted; however, what I got was what I…
Read Full Article
Leaders Need Appreciation Too. (It’s Not “Sucking Up”!)

Leaders Need Appreciation Too. (It’s Not “Sucking Up”!)

Quint Studer
///
When the person you report to sees you coming toward them, is their thought, Here comes some good news! or, Here comes a solution! Or is their emotion more like, What now? In my talks, I often cite the opposite scenario: what employees think when a supervisor contacts them. Some examples of this are below. But keep reading to see what happens when the message is reversed. A question I ask groups is, “When you receive…
Read Full Article
There Is Great Power in the Word FAMILY

There Is Great Power in the Word FAMILY

Quint Studer
///
In facilitating many groups, we do a table activity. We ask each person to share with the others why they stay working in their organization. Having now facilitated this a thousand times, the word I hear most often—in fact, almost always—is family. “My coworkers are like my family.” “I spend more waking hours with my coworkers than my family.” “When my mother was sick, my coworkers held me together.” “When my son died in an accident,…
Read Full Article
Showing Empathy to New Hires Can Make Them More Likely to Stay

Showing Empathy to New Hires Can Make Them More Likely to Stay

Quint Studer
///
What is empathy? I’ve heard it explained as being aware of, sensitive to, and having the ability to vicariously experience the thoughts and feelings of another. Empathy continues to make a difference in people’s lives. Showing empathy in the workplace can start when an employee is first hired or takes on a new role in the organization. When a person accepts a job, they do not do so with the goal of not having the…
Read Full Article

Why We (Unintentionally) Withhold Information—and How to Start Sharing It

Quint Studer
///
Lately I’ve been writing and speaking a lot about trust. One of the foundation stones of building a culture of trust is information sharing. It’s so important that leaders share information, not just with our own department but across the organization. It breaks down silos, prevents mistakes and duplication of work, and lays the groundwork for good decision making. And, as I will share later, there are lots of other benefits too. But first, let’s…
Read Full Article
What It Takes to Be a Best Places to Work Organization

What It Takes to Be a Best Places to Work Organization

Healthcare Plus Solutions Group
///
Modern Healthcare just released its 2024 Best Places to Work in Healthcare List. We were so pleased that three Healthcare Plus Solutions Group® (HPSG) partners—Floyd Lee Locums, Aramark Healthcare+, and CCM Health—landed in the top 10 in their respective categories. Being a Best Place to Work winner means something. While it feels good to receive an award and be recognized, what’s even better are the results that benefit all stakeholders. Most obviously (it’s right there in the title), Best…
Read Full Article