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ACHE 2025 Congress on Healthcare…

  Don’t miss Healthcare Plus Solutions Group (HPSG) co-founders, Dan Collard and Quint Studer, speaking at the ACHE 2025 Congress…

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Post-Acute Leadership Institute 2025 Atlanta…

  The Post-Acute Leadership Institute is designed to help you – and your leaders – achieve and sustain improved outcomes.…

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Building trust isn’t just the leader’s job

Building trust isn’t just the leader’s job

Quint Studer
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We know good leader communication is a powerful trust builder. A point that sometimes gets missed is that, just like trust, communication is a two-way street. Recently we looked at what leaders can do to improve their odds of being heard …. but what can the employees do to make sure they hear and act on those messages? A few tips: Meet with employees and ask: “What does good communication look like?” Go around the room and…
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The “Get to” Habit Can Rewire Brains and Reshape Cultures

The “Get to” Habit Can Rewire Brains and Reshape Cultures

Quint Studer
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Are you a “get to” person or a “got to/have to” person? In my presentations, I put up a PowerPoint slide that has the words “got to” and “have to” with a line through them. Then I feature the words “get to.” I tell the audience, “One of my goals for when we leave here is for each of us to use the words ‘get to’ more than ‘have to’ or ‘got to.’” There is a sense of gratitude and…
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You said it - but did they hear it? 3 musts for high-trust messaging

You said it—but did they hear it? 3 musts for high-trust messaging

Quint Studer
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I was fortunate to get to collaborate with Dr. Katherine A. Meese, Ph.D on a book that shares research on why trust is front and center in today’s workplace. (If you’re interested it’s called The Human Margin: Building the Foundations of Trust.) One of its main points is that the better leaders are at communication, the more employees will trust them. Over the years I’ve learned that even when we think we’ve communicated a message,…
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Don’t Be Afraid to Tell on Yourself

Don’t Be Afraid to Tell on Yourself

Quint Studer
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I was sitting in a meeting with people in recovery from alcoholism, and a lady shared that she was new to sobriety and was struggling with wanting to drink. She laid out how she felt in an open way. A bit later, a person with over 35 years in recovery shared that since the death of his son, he has become very cynical about life and recovery. He said that he is making a recommitment…
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It Is Better to Ask Than to Guess

It Is Better to Ask Than to Guess

Quint Studer
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Increasingly, I am seeing that much of performance is an open-book test. What do I mean by this? The questions and answers are available if one takes the time and has the courage to ask. This column will provide some examples. I learned how a question can provide a helpful answer when I worked at Holy Cross Hospital in Chicago, Illinois. My great fortune was that the president/CEO was Mark Clement. Mark is now the…
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Good leader communication skills supercharge trust. Here’s why.

Good leader communication skills supercharge trust. Here’s why.

Quint Studer
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During the next few weeks, I’m going to zero in on of the key factors in creating great healthcare organizations. Trust. As Dr. Katherine Meese and I explored in The Human Margin: Building the Foundations of Trust, this has never mattered more than it does right now. Trust is at the heart of everything today’s employees want. It helps with retention, promotes wellbeing, creates engagement and a sense of belonging…the list goes on. One of…
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Don’t miss out on the gifts of listening.

Don’t Miss Out On the Gifts Of Listening

Quint Studer
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Recently I sat down on a plane and noticed the man next to me had on an Iowa Hawkeyes hat. He was in his eighties. Before I share the rest of the story, let me tell you about my typical air travel routine. I tend to spend my time on flights looking at my phone. If there is Wi-Fi available, I connect. If not, I will scroll through emails or listen to audiobooks. On this…
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Addressing Performance Issues Is a Crucial Skill for Leaders

Addressing Performance Issues Is a Crucial Skill for Leaders

Quint Studer
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When I am asked to present to a group, I ask the organization to survey the attendees to find out what they are looking to leave with from the session. The topics mentioned quite often are how to manage change, communication, building trust, improving staff retention, achieving excellent customer service, and the most requested item is how to address performance issues. For this column, we will dig into the last one, performance situations. The most common…
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Mandatory Is Not a Bad Word

Mandatory Is Not a Bad Word

Quint Studer
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Have you ever thought your communication was clear, yet the action that followed was not what you expected? Have you ever assumed an action had been taken, then learned it had not? If your answer to both is yes, join the club. There are reasons for the above. It could be the communication was not clear and specific enough. It could be the timeline for completion was not understood. It could be a lack of accountability.…
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Say Thank-Yous Often…and Accept Them Graciously

Say Thank-Yous Often…and Accept Them Graciously

Quint Studer
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“Thank you.” “No, thank you!” One thing we will never agree on is who should be thanking whom. In 1996, I met Norm Adams. Norm was older than me and served as a life guide until his passing. His teaching lives on. In late 1999, I was considering starting my own company. I shared with Norm that I did not know what to do. The idea of leaving a secure job, in which I was happy,…
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