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Documenting Performance Issues Is a Key Leadership Skill

Quint Studer
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“Human resources will not let you fire anyone around here.” That is a statement I have heard over the years. It is also a statement I made at one time. It’s not that HR will not let anyone get let go. It’s that they protect the organization from decisions that do not fit its values—decisions that, if not handled well, can cost hundreds of thousands of dollars in legal fees. The real issue is the…
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Why Great Alignment at the Top Makes Great Performance More Likely

Quint Studer
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“We need to have everyone on the same page.” This is a common message from the top. Another similar phrase is, “We need to have the team aligned.” It makes sense. The better an organization desires their performance to be, the more aligned the resources need to be. That starts with the most important resource: the people. In presentations I often show overhead photos of the German and American four-man bobsled teams from the 2010…
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5 (More) Tips for Effective Leadership

Quint Studer
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In last week’s column, five leadership tips were shared. There are hundreds of worthwhile tips available from many resources. Many tips depend on the leader’s role, experience, and situation. The tips provided last week and today are ones that fit most individuals in any leadership position. Be interested as well as interesting. Being selected for a leadership role usually means a person is interesting. They can explain things in a way that cause people to listen. They can…
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5 Tips for High-Quality Healthcare Leadership

5 Tips for High-Quality Healthcare Leadership

Quint Studer
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In preparing for one of my books, I put together leadership tips that I thought could be helpful. These tips were in the spirit of the learnings I’ve gained from my own experience as well as from working with thousands of leaders over the years. With so many people new in a leadership role these days, it is a good practice to share these tips on a regular basis. I recently presented these at a…
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Making the “Get-to” Shift Can Change Your Life

Quint Studer
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Are you a “get-to” person or a “got-to/have-to” person? I start many of my presentations with a PowerPoint that shows the terms “get to” and “got to/have to” with a mark through the terms “got to/have to.” I share that while we will cover lots of material, if there is one action I hope they leave with, it is using the term “get to” versus “got to” and/or “have to.” I then ask them to…
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Planning for Successors When Leaders Leave

Quint Studer
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Who will take their place?  This is a question that’s frequently asked when someone resigns from a management position. Even in the best of times, an organization has at most 30 days until the person who resigned leaves. This can be especially challenging in small departments and organizations, as there may be no one currently working who can step into the leadership role. For mid-size and larger companies, that is not the situation. There are…
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How to Rebuild Trust in Your Organization

Quint Studer
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For an organization to thrive, trust is essential. It keeps people engaged and makes them more likely to stay. It is equivalent to safety in a city. At times, people will stay in a city where they do not feel safe, usually due to not having a way to leave. However, while living there, they will not feel that it is the place they want to be. City leaders cannot assume that residents feel safe…
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To Stop We/They Leadership, Invest in the Middle

Quint Studer
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What does it mean when a person or a culture is said to have a we/they issue? The most common explanation of we/they is when someone positions themselves positively (or at least neutrally) while positioning someone else less favorably. A classic example is a manager who says, “If it were up to me, I’d give you a raise, but administration has frozen all pay increases for the rest of the year.” While we/they is harmful…
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“Why Are We Really Short-Staffed?” (Tips for Improving Retention)

Quint Studer
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We are short-staffed. It is so hard to find help. These statements are often given as the explanation for a range of issues: why something is taking longer than planned…why response is slower than desired…why business hours are less than they used to be…why people are working more hours than they like…why employees feel overwhelmed…why companies are paying more overtime dollars and at times bringing in temporary workers at a high cost…etc. Taken as stand-alone items,…
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It Takes Self-Awareness to Own Your Own Development

Quint Studer
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How self-aware are you? In my book The Busy Leader’s Handbook, published by Wiley, Chapter 1 is titled “Strive to Be Self-Aware and Coachable.” The book is about how to lead people and places that thrive. There are 41 stand-alone chapters that provide tips for leaders in the many situations they face. Why is Chapter 1 different from the other 40 chapters? Because if someone is not self-aware and coachable, those other chapters will not have…
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