Hosted by Quint Studer with special guests Bonnie and Mark Barnes, The DAISY Foundation

What may be ordinary to you, is extraordinary to someone else. Bonnie and Mark Barnes, co-founders of The DAISY Foundation join the podcast to share the impact and the difference that recognition makes. The DAISY Foundation expresses gratitude to nurses with programs that recognize them for the extraordinary skillful, compassionate care they provide to patients and families.

The DAISY Foundation was created to express gratitude to nurses by the Barnes Family in their son Patrick’s memory.

Bonnie and Mark share the power of recognition and how compassionate care impacts the patient and the family. Hear stories about the little things that make the biggest difference and the how the role of a nurse has evolved during Covid.

References:

The DAISY Foundation

About the DAISY Award

Shining the Light on All the Right – The Story of The DAISY Foundation

The Gratitude Group – see presentations from The Gratitude Symposium that took place in May, 2021.

Research:

Hospital Visitation Restrictions Are Hurting Patients and Nurses — New protocols and COVID mitigation techniques can enable safe visitation by Karen Cox, PhD, RN, and Tejal K. Gandhi, MD, MPH – September 2, 2021

Beryl Institute Consumer Perspectives on Patient Experience 2021 

Hosted by Quint Studer with special guests Melody Dickerson and Grace Greenan

Virginia Hospital Center puts their people and patients at the center. By connecting to people’s values and helping them learn the skills to be successful, outcomes follow. Melody shares how rounding on patients and employees is a key step. She shares how relationship rounding is different from “drive by rounding” by having an intentional conversation to build rapport, find out what’s working well, who can be recognized and where improvements can be made. During this podcast, learn how frequency correlates to outcomes and how sequencing and hardwiring behaviors sets the framework for engagement with their employees. Grace discusses their leader orientation, culture day and how training creates the culture for engagement.

Listen in to hear tips on creating an engaged workforce, how to connect to the values of employees and leading through a crisis.

Melody F. Dickerson, MSN, RN, CPHQ , Senior Vice President & Chief Nursing Officer, Virginia Hospital Center
mdickerson@virginiahospitalcenter.com

Melody Dickerson is the Senior Vice President and Chief Nursing Officer at Virginia Hospital Center Health System, a 437-bed, not-for-profit Magnet teaching facility in the Washington DC metro area. A nurse leader for more than 25 years, Melody is a member of the American College of Healthcare Executives, the American Organization of Nurse Executives, and is the President of the Northern Virginia Chapter of the Virginia Nurses Association.

Melody leads the clinical and quality initiatives that advance high-value healthcare for the health system. Melody has played a critical role throughout the pandemic as the voice of the health system to the surrounding community, serving as one of the Hospital’s primary spokespeople for the region’s first drive-through COVID testing facility. Melody also led the Hospital’s effort to become a Level II Trauma Center earlier this year, filling a critical need in the community.

Grace Greenan, MA, LPC, Associate Vice President for People and Experience – Talent Management & Patient Experience, Virginia Hospital Center 
ggreenan@virginiahospitalcenter.com

Grace Greenan, MA, LPC has been a counselor for 18 years and a counselor educator for the past 5 years. She received her BA in Psychology from the University of Massachusetts and her MA in Professional Counseling from Liberty University. Grace currently works as an Associate Vice President for People and Experience at Virginia Hospital Center and maintains a private counseling practice. For her Ph.D. work in Counselor Education and Supervision with a focus on Organizational Development, Grace’s research has included a deep analysis of the supervisory relationship dynamic to determine if supervisor realism and genuineness predict an increase in staff willingness to report errors. Grace is passionate about positive psychology, employee and patient engagement, and leadership development. She is a member of the American Counseling Association, the American Psychological Association, and the Association for Counselor Education and Supervision. She is also a graduate of the Arlington Leadership Center for Excellence program.

Hosted by Quint Studer with special guests Mike Harbour and Brian Haas 

Leadership is a mindset, not a skillset and it starts with purpose. Mike Harbour and Dr. Brian Haas join the podcast to share information about their presentations at The Gratitude Symposium as well as helpful resources for changing the mindset.

Mike is the founder and president of Harbour Resources, a leadership consulting, training, and talent management firm. During the podcast he shares 4 ways individuals can create a path of upward mobility in their life and leadership to experience more peace, more success, and more abundance in their life, business, and leadership of others.

Dr. Brian Haas is hospitalist, and physician leader and coach who explores how life stressors can deplete your emotional intelligence reserves and how this can negatively impact, your patients, your family, your friends and lead to burnout and dissatisfaction with your career. During the podcast Brian provides strategies to create an environment and culture to maximize the human potential.

Take a listen to learn valuable resources to help your mindset and replenish your emotional intelligence.

Resources:

Mike Harbour

• The Gratitude Symposium Presentation – How To Use Gratitude to Raise your Altitude (47:03)
• Tool – Action Guide

Brian Hass

• The Gratitude Symposium Presentation – Your Emotional Intelligence fuel tank and how it is being depleted without you even knowing it. (37:47)
• Blog Post – “What We Can Learn From Ted Lasso”

Books Referenced:

• The Calling: Why Healthcare is So Special, by Quint Studer
• The Fifth Discipline, by Peter Senge

Hosted by Quint Studer with special guests Lisa DeLong and Adrian Gostick

Lisa is an international speaker, author, TEDx presenter, certified shamanic healer, guided energy practitioner and registered nurse.

Adrian is a global expert on organizational culture, and author of the New York Times and #1 Wall Street Journal bestsellers The Carrot Principle, All In and Leading with Gratitude. His most recent book is Anxiety at Work: 8 Strategies to Help Teams Build Resilience, Handle Uncertainty, and Get Stuff Done.

Lisa and Adrian join the podcast to share how creating a culture of empathy can lead to better organizations.

Lisa offers wisdom, insights and practical tools to attend to our spirit through “BUILD,” an acronym inspired by Lisa’s life experience of loss.  She shares how to release fear, embrace love, value intuition and connect to each other as we explore aspects of leadership by leading ourselves first.

Adrian shares what you can do for yourself to help with your own anxiety and how to help those you lead. In addition, he shares his extensive research on why employees leave their job and how an employee’s resignation involves their relationship with their supervisor.

In this podcast learn how you can maximize your own potential and those you lead.

Resources:

Lisa DeLong: 

Miracles Manifest Through People: The healing power of spiritual exploration for healthcare professionals. (30:42) The Gratitude Symposium

BUILD

Adrian Gostick:

The Anxiety Solution: 8 Strategies to Help Teams Build Resilience, Handle Uncertainty, and Get Stuff Done (38:23) – The Gratitude Symposium

Forbes Article: “4 Ways To Beat The Great Resignation”

View Gratitude Symposium Presentations HERE

Hosted by Quint Studer with special guests Linda Deering Dean and Don Dean

Being a good listener is the key to being a great leader. Executive Coaches and National Speakers, Linda Deering Dean and Don Dean join Quint this week on The Busy Leader’s Podcast to share their advice on how to become a more empathetic listener and an overall better leader.

Linda has a passion for improving leaders, employees, and organizations. She shares how in order for individuals to be great leaders they must be coachable—in order for people to be coachable we must let go of our egos. She highlights that great leadership starts with self-awareness.

Don emphasizes how being an empathetic listener, especially when it comes to patient care, can make a world of difference in patient satisfaction. Being a good listener starts with being present in a conversation. Don provides tips to ensure your patients know you are listening to them and making sure they know you care.

Resources:

Presentation from The Gratitude Symposium:

“Caring From The Heart” – Don Dean
“Outstanding Leadership is a Choice” – Linda Deering Dean

Book referenced: Compassionomics| Evidence That Caring Makes a Difference by Stephen Trzeciak and Anthony Mazzarelli

Hosted by Quint Studer with special guests Kristin Baird and Jeff Atwood

Looking to reconnect back to your purpose? Kristin Baird, President and CEO, of Baird Group, and Author, Speaker, and Healthcare leader, Jeff Atwood are on The Busy Leader’s Podcast this week to share the power of storytelling and the deep and impactful way it connects us to each other.

Kris explains how having a great patient experience starts with having a great culture; having a great culture retains talent. She says that the best way to build a great culture within your organization is by having an unrelenting focus on people as individuals. Healthcare organizations tend to spend more time recruiting new people rather than retaining the talent they already have. Kris empathizes that when we get to know our people better and listen to their stories, we then know how to coach and lead them better. Stories connect us back to our purpose.

Unlike Kris, Jeff never intended to get into the healthcare industry. It wasn’t until his daughter Madison was born that Jeff saw first-hand the difference that healthcare workers make each day. Going to doctor’s offices and hospitals regularly with his daughter, Jeff saw the impact that Madison’s story made on those who listened. He soon discovered the power of storytelling. Jeff explains how we must focus on the importance of telling stories because hearing and understanding the story of a patient can make all the difference in their care.

The is a must-listen for healthcare leaders, providers, workers, or anyone looking to connect back to their calling.

Resources:

Leadership Essentials

Be The Leader Nobody Wants to Leave

Importance of Storytelling

Learn more about stay interviews and how they can improve engagement and retention.

Hosted by Quint Studer with special guest Dr. Swati Mehta

Calling all healthcare workers, leaders, and providers looking to reinvest in themselves and replenish their emotional bank accounts! Dr. Swati Mehta, adult hospitalist at CommonSpirit Sequoia Hospital, California and Executive Director of Quality & Patient Experience at Vituity, a physician-owned and led partnership in acute care innovation that is committed to transforming healthcare for the benefit for all, is on The Busy Leader’s Podcast this week. Dr. Mehta share her tools and best practices for improving patient care and physician burnout.

Dr. Mehta started her journey in healthcare leadership about 10 years ago when she was a hospitalist and part of a 20-physician team. While on this team, her Medical Director unblinded each physician’s patient experience scores. Dr. Mehta shares how these scores became the catalyst for her building the best practices for herself and her team to improve patient experience while becoming the only minority leader in her organization.

Dr. Mehta set out to develop techniques designed to make improving patient experience and healing burnout among healthcare workers real and achievable. She shares some of her valuable tools such as the 6H Framework, which is designed to connect patients with their clinical teams; R.I.S.E., a technique to address healthcare burnout amongst your team; and R.E.A.L., a tool to connect with patients virtually. If you are looking to reinvest in yourself and your team this is the episode for you!

Connect:

Swati Mehta, MD, FACP , CPXP
Director of Quality & Performance
Patient Experience- Vituity
Chair- S.H.M Patient Experience Executive Council
Executive board member- S.H.M Bay Area Chapter
Mobile: 510.410.1991
www.vituity.com
Swati.Mehta@vituity.com

Tools and Resources: 

1. 6H Model for Human Connection ( S.H.M The Hospitalist August 2020)
2. 6H model to connect with your team 
3. R.I.S.E  from Burn out like a phoenix! 
4. COVID patient experience  

Hosted by Quint Studer with special guest Vincent Brown

Hosted by Quint Studer with special guests Dan Gentry and Anthony Stanowski

Hosted by Quint Studer with special guest Chester Elton

Have you experienced stress or anxiety at work? Chester Elton, Author and Executive Coach, is on The Busy Leader’s Podcast this week to explain how leaders can help their employees with mental health issues. Chester talks about his books he co-authored with Adrian Gostick, Leading with Gratitude: Eight Leadership Practices for Extraordinary Business Results, and Anxiety at Work: 8 Strategies to Help Teams Build Resilience, Handle Uncertainty, and Get Stuff Done. He dives into how the most important thing we can do as leaders is normalize the conversation around mental health because you can’t solve a problem you can’t talk about. He also emphasizes that the most essential skill we must have as empathic leaders is the ability to listen to our employees. When employees feel comfortable and heard, organizations thrive. If you are looking for tips and best practices on how to open the conversation about mental health with your employees, this is the podcast for you!

The first 50 people to email Quint@QuintStuder.com will receive a copy of one of the books mentioned above.

Click HERE for books and resources.

About Chester Elton:
Chester Elton’s work is supported by research with more than a million working adults, revealing the proven secrets behind high performance cultures and teams. He has spent two decades helping clients around the world engage their employees in organizational strategy, vision and values. In his inspiring and always entertaining lectures, Chester provides real solutions for leaders looking to build culture, manage change and drive innovation.

Chester is co-founder of FindMojo, a global assessment company, and author of multiple award-winning New York Times, USA Today and #1Wall Street Journal Bestsellers All In, The Carrot Principle, Leading with Gratitude, and Anxiety at Work. His books have been translated into 30 languages and have sold more than 1.5 million copies.

Chester has been called “fascinating” by Fortune and “creative and refreshing” by the New York Times. He appeared on NBC’s Today Show, CBS 60 Minutes, and is often quoted in Fast Company, Newsweek and the Wall Street Journal. In 2021, Global Gurus research organization ranked Chester among the world’s top leadership experts and organizational culture experts. He is a member of Marshall Goldsmith’s 100 Coaches pay-it-forward project and serves as a board member for Camp Corral, a non-profit for the children of wounded and fallen military heroes.

Some of Elton’s clients include GE, Novartis, Duracell and Pepsi. As an executive coach, he has helped high potential leaders at American Express, Cubic, and the World Bank

Connect with Chester:
https://twitter.com/chesterelton?lang=en
https://www.youtube.com/channel/UCCK77lFrQJv8ql7t2yrwonA
https://www.linkedin.com/in/chesterelton/
https://www.facebook.com/ChesterElton/
https://www.instagram.com/chester.elton/