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The Healthcare Plus Podcast

Each week, the Healthcare Plus Podcast will bring together leaders from across the healthcare industry to share the latest insights, offer solutions to some of healthcare’s greatest challenges, and provide replenishment and well-being tools. Hosted by Quint Studer and Dan Collard, co-founders of Healthcare Plus Solutions Group, you’ll leave each episode with practical tools, techniques, and best-practices to reinforce the great work you’re already doing and address your organization’s unique pain points.

Previously known as The Busy Leader’s Podcast, this weekly series has evolved from a tool to learn from leaders as we navigated the pandemic to now focus in on the changemakers moving healthcare forward. To listen to the latest episode of The Healthcare Plus Podcast, subscribe to the show, or find past episodes of The Busy Leader’s Podcast, click below.

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11_Business Lessons from Baseball with JJ Cooper

Hosted by Quint Studer with special guest JJ Cooper

What happens when two baseball lovers get together? They talk about how to run a better business! This week Quint talks to JJ Cooper, the executive editor of Baseball America. This is THE information source for baseball lovers. It covers baseball at every level and is currently published in the form of a bi-weekly newspaper, five annual reference book titles, a weekly podcast, and a website.

This has been a tough year for baseball, and many of the things they normally cover were canceled. JJ talks about how Baseball America has become adept at managing change and how 2020 forced them to get even better.

JJ has a lot to teach business owners through the lessons he has learned in his position. He talks about what it was like to navigate the transitioning of the magazine to new owners, what it took to merge the two cultures, and the importance of transparent communication in his journey.

He also discusses the role of culture and process in baseball and how it really defines an organization. The same is true inside a company. He talks about how easy it is to do long term damage to your culture, tearing down in five minutes what took five years to build. The culture of caring is so prevalent in great organizations. Many of the people who work in baseball are incredibly passionate, often working long hours. As long as they know the people at the top value their work and care about them, they will do virtually anything.

JJ’s take on how Baseball America stayed strong during COVID and the baseball shutdown was especially interesting. It’s a subscriber-based business and the product it focused on was gone. Yet they continued to deliver a good product and traded on their strong sense of community. In fact, in some cases loyal fans would donate a subscription to someone who could no longer afford it. When you stay true to what you do well, you can weather almost anything.

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10_How Shared Expertise and Best Practices Keep Organizations Strong

Hosted by Quint Studer with special guest Tim Gronniger

Caravan Health helps clients align their efforts in three key areas: clinical needs, operational execution, and business realities. In this podcast Quint talks with Tim Gronniger, CEO of Caravan Health, who unveils his company’s highly successful model for helping healthcare organizations thrive in an incredibly tough environment.

His company shares the expertise and best practices clients need to navigate the complex Accountable Care Organization (ACO) system while reducing administrative risk and freeing themselves to do what they do best: practice patient care. Not only does Caravan help create the ACO, they stay with clients long-term and offer ongoing guidance. Tim explains how players of all sizes can better understand and leverage their data and implement survival strategies like sharing resources, expertise, and technology…while reaping the benefits of scale.

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09_How an Employee Engagement Survey was the Springboard for Growth and Productivity with Peter Mougey

Hosted by Quint Studer with special guest Peter Mougey

When Peter Mougey, at Levin Papantonio, decided to utilize the employee engagement survey with his department within the law firm, he knew it was a good investment. He thought he would learn how motivated and engaged his employees were and how they felt about their work experience and the firm in general—and he did learn. The big surprise was all the other insights revealed by the survey.

In this conversation with Quint, Mougey delves into the deeper truths the survey revealed about his firm: its strengths and weaknesses, where communication shortfalls lay, the flaws in how performance was assessed and progress gauged, and more. He also talks about how they used the findings to revamp their processes, create great new tools, and build a stronger infrastructure.

The culture that grew from this survey is one where people are more aligned and engaged, where collaboration happens on a deeper level, where performance and progress improve year after year. The changes have allowed the firm to work successfully on some of the biggest, most complex cases in the country. And as a bonus, Mougey has become a much better leader in the process.

If you’ve never considered the benefits of seeking real and honest feedback from your employees, this podcast will convince you that it’s a true game-changer.

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08_Building Mogul: Tiffany Pham Reveals the Thinking Behind the Platform that Revolutionized how Companies Hire Women and Minorities

Hosted by Quint Studer with special guest Tiffany Pham

Tiffany Pham’s grandmother was an entrepreneur who built companies across Asia. As she ran newspapers, restaurants, and resorts, she worked hard to provide others in need with information and opportunities. She was an incredible role model. On the day her grandmother passed away, Tiffany made a promise to her that she would spend the rest of her life working toward the same goal and mission…helping others.

Tiffany spent some time in the corporate world, learning everything she could and building her skill set. She also had a few side hustles to help fill in the gaps, all the while wondering how she could ever follow in her grandmother’s footsteps. Then the idea came to her. She taught herself to code at her kitchen table and started Mogul. Within a few weeks, she knew she had found her passion, so she quit her super safe corporate job and took the risk of a lifetime. It was that day that began fulfilling that promise to her grandmother and creating a company that is on the forefront of helping others, particularly women.

Tiffany doesn’t just long for diversity, she creates it! Mogul is now the premiere platform for connecting companies to diverse talent. By joining Mogul, you get access to a supportive community, job opportunities from Fortune 1000 companies (along with a technology match to make sure you are a good fit), access to virtual events, workplace research and a Learning Library where you can further develop your skill set. They serve entry level to the most senior-level women, minorities, and people of color worldwide and long-time clients include Amazon, IBM, Intel, Deloitte, Stanley Black & Decker, Nike, McKinsey, Bain, and more. Mogul has been praised by Sheryl Sandberg and referred to as “the perfect business” by Melinda Gates.

Tiffany is also the best-selling author of You Are a Mogul. In this podcast, she talks about the journey of taking risks (Note to self: live cheaply so you can afford to!), attracting world class investors and mentors, and being able to grow a company around something you are truly passionate about.

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07_How Professional Setbacks Created a Personal Transformation with Harold Dawson, Jr.

Hosted by Quint Studer with special guest Harold Dawson, Jr.

In 2008, Harold Dawson, Jr. was at the top of his game professionally. He was managing three quarters of a billion dollars in development and had nearly 40 employees. Then came the crash of 2008 and everything changed. He lost nearly everything, dropped down to three employees, and had to totally remake himself in the business world.

In this podcast, he talks about that journey, what he learned about himself and success, and how he used the circumstances to take a long, hard look at whom he had become.

Now with COVID-19 and the loss of a best friend and business partner, he’s experiencing his second great awakening. He talks about giving up the illusion of control and predictability; how to find the opportunity in adversity; and why he believes the ability to learn, unlearn, and relearn might be the greatest skill set anyone can have.

Join Harold and Quint as they talk about how to get off autopilot and really engage in life and work; how to manage bitterness, anger, disappointment, and fear; and why this quote from Viktor Frankl changed his life: “When we are no longer able to change a situation, we are challenged to change ourselves.”

The podcast is filled with resilience hacks, necessary mind shifts (new ways to think about things) and tactics to help manage the uncertainty and change we are experiencing and begin the personal transformation to help create a life worth living.

Harold can be reached at harold.dawson@thedawsoncompany.com

Resources:

Mindfulness Practice/Training
Resources: Calm App; Omvana App; Emotional Intelligence Mindfulness Handbook Harvard Business Review (2017)

Gratitude Practice/Training
Resources: Happify App; Forbes July 2016 Article; Lifehack.Org

Stoicism Practice/Training
Resources: Marcus Aurelius’s Meditations (Translated); Ryan Holiday’s The Daily Stoic And The Obstacle Is The Way

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06_How we Moved from Stress to Trauma…and What Leaders Can Do About It with Diana Hendel

Hosted by Quint Studer with special guest Diana Hendel

In this interview Quint Studer talks to hospital CEO turned trauma expert Diana Hendel. After experiencing a deadly workplace shooting, Diana began studying how trauma impacts individuals and organizations. In assessing COVID-19 she quickly realized it has all the hallmarks of a traumatic crisis. This surprises people because they think trauma is a single horrific event. But the pandemic is traumatizing employees, leaders, and entire organizations—and all of us, collectively, as a nation.

Diana says it’s vital to make the distinction between stress and trauma. With short term stress, employees can usually power through. But once we cross over into trauma—and the duration, intensity, and frequency of change we face now makes this far more likely—we must treat the problem differently. Coping and building resilience is very important but insufficient alone in dealing with trauma that affects an entire organization. (Not that they don’t work.)

In this interview Diana reveals some of the ways trauma manifests in individuals and companies. And she discusses some tools and tactics that can help leaders of all types of organizations navigate through traumatic crises and periods of intense change. The good news? Not only can your organization survive trauma it can thrive on the other side—growing into a stronger, better, more unified version of itself.

Diana will be a keynote at EntreCon 2020. Click here to learn more.

Diana Hendel, PharmD, is the author of three upcoming books. One, Responsible, is a memoir about leading a major medical organization through a deadly workplace shooting. The other two, published by Harper Collins, are coauthored by Mark Goulston, MD: Why Cope When You Can Heal? helps healthcare workers deal with the trauma caused by COVID-19, and Trauma To Triumph guides leaders in navigating their organization through change and traumatic crisis.

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05_What America’s Best Small Towns Are Getting Right with Deborah and James Fallows

Hosted by Quint Studer with special guests Deborah and James Fallows

Don’t miss Quint’s delightful conversation with James Fallows and Deborah Fallows, authors of New York Times bestseller Our Towns: A 100,000-Mile Journey into the Heart of America. Their book explores they learned when they hopped on a small plane and visited towns across the country where good things were happening that were not necessarily shown on the evening news. In this podcast they discuss some of these findings, as well as how the COVID pandemic has given communities a greater sense of urgency to fix their issues.

A big point of discussion is the patterns of success Deborah and James see in cities and regions working to renew themselves. For example, they realize they must attract young people and make everyone feel welcome, regardless of background, political views, orientation, etc. They discuss the need for truly engaged citizens, who don’t just “consume” what the community has to offer but who feel a sense of responsibility for it. And they zoom in on the collaborations between institutions and also small businesses that create a lot of synergy and trust.

You’ll be interested to hear about the upcoming HBO documentary based on James’s and Deborah’s book. And you’ll be uplifted by their optimistic mindset: while America is surely going through a hard time now, we’ve been through many other hard times before. We can achieve renewal and reconstruction. It is up to us to make it happen.

James and Deborah will also speak at EntreCon, our virtual business and leadership conference held Wednesday and Thursday, November 18 & 19, 2020. Click here to register. 

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04_The Power of Reward and Recognition…and Why it Matters More Than Ever!

Hosted by Quint Studer with special guest Dr. Bob Nelson

If you know Quint Studer you’re already aware that reward and recognition is one of his favorite topics. So his podcast with Dr. Bob Nelson—best known for his national bestseller 1001 Ways to Reward Employees (more recently updated as 1501 Ways to Reward Employees)—it was destined to be a lively discussion!

In difficult times like these, when people are feeling overwhelmed and overworked, it’s more critical than ever to get intentional about engagement. Reward and recognition are a huge part of keeping people motivated and committed. In this podcast, Quint and Dr. Bob will discuss:

  • What effective recognition looks like: timely, specific, tied to actions taken by the individual or group, and (if possible) connected to company values and/or purpose.
  • Why we must constantly make deposits into employees’ emotional bank account
  • How to harness the power of technology to create even more touchpoints for reward and recognition
  • Sneak peak into Dr. Bob’s keynote presentation at EntreCon.

You’ll walk away from this conversation excited and energized about the power of reward and recognition—and ready to put systems in place to leverage, build and sustain a culture of engagement in your workplace.

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03_Building Sustainable Communities and Strong Local Economies with Chuck Marohn

Hosted by Quint Studer with special guest Chuck Marohn

In this episode Quint talks with Chuck Marohn, a speaker, author, and visionary who has forever changed the way we look at creating sustainable growth in our cities. The founder of Strong Towns and author of Strong Towns: A Bottom-Up Revolution to Rebuild American Prosperity, Chuck will talk about how COVID is impacting cities and what they can do to find their best path forward.

Discussion centers on why a “small ball” approach (small, incremental, inexpensive changes that improve people’s lives) makes much more sense than focusing on giant projects that require outside government funding. Chuck also talks about how we must protect our entrepreneurs and give them the space they need to make our cities incredible places to live. He’ll discuss this subject at length in his upcoming EntreCon presentation, titled Why My Cities Top Draft Pick is an Entrepreneur, Not an Investor.

Finally, Chuck will preview his upcoming book Confessions of a Recovering Engineer, which explores how the way we build roads is failing communities— and how we can rethink our approach in a way that builds wealth in our neighborhoods.

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02_The Power of Great Communication with Mark Clement

Hosted by Quint Studer with special guest Mark Clement

Quint Studer talks with Mark Clement, CEO and President of TriHealth, about how the $2.1 billion Cincinnati Health System is navigating the COVID-19 crisis.

Healthcare has been one of the hardest hit industries. Mark talks about how TriHealth took a $100 million loss in the first few months of the pandemic and came back stronger, more aligned, and more cohesive. Their success lay in how they approached one of the most crucial leadership competencies: communication. Not only did COVID force TriHealth to get better at using video technology to reach distributed stakeholders in a timely and effective way, it reinforced the benefits of on-the-ground tactics like leader rounding (executed safely, of course). With more than 12,000 team members, real time communication was key.

Great communication alleviates anxiety and keeps people engaged and connected to their sense of purpose in a time of uncertainty and rapid change. It keeps organizations nimble, adaptive, highly aligned, and able to innovate in the face of a crisis like a pandemic. Mark talks about communication on two levels: one, how to say what needs to be said in a direct and transparent way, and two, how to hardwire the right tools (monthly senior leader meetings, town halls, rounding, daily huddles, etc.) to cascade communication and keep messages consistent.

When you get communication right,  it will accelerate your performance in the good times. It’s what will move you from good to great. In the bad times, it’s what will save you.

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