Each week, the Healthcare Plus Podcast will bring together leaders from across the healthcare industry to share the latest insights, offer solutions to some of healthcare’s greatest challenges, and provide replenishment and well-being tools. Hosted by Quint Studer and Dan Collard, co-founders of Healthcare Plus Solutions Group, you’ll leave each episode with practical tools, techniques, and best-practices to reinforce the great work you’re already doing and address your organization’s unique pain points.

Previously known as The Busy Leader’s Podcast, this weekly series has evolved from a tool to learn from leaders as we navigated the pandemic to now focus in on the changemakers moving healthcare forward. To listen to the latest episode of The Healthcare Plus Podcast, subscribe to the show, or find past episodes of The Busy Leader’s Podcast, click below.


48_Leading and Growing Through Times of Unprecedented Change and Uncertainty with Jamie Orlikoff and Michael Pugh

Hosted by Quint Studer with special guests Jamie Orlikoff and Michael Pugh

Jamie Orlikoff and Michael Pugh discuss some of the ways leaders will have to evolve as we all navigate complicated problems that don’t have any easy solutions.

You’ll learn:

  • How to deal with feelings of failure in senior leaders who are dealing with staffing problems that are largely out of their control (and how their boards can support them through uncertain times).
  • Why and how to recapture hospital leadership’s role as a leading voice in health, not just healthcare delivery.
  • Why community health should be on everyone’s radar and how hospitals can find innovative solutions to promote wellness.
  • How to keep polarization from disrupting your organization and keep everyone united around giving patients the best care possible.
  • Why healthcare delivery must be at the center of your healthcare system and drive all your redesign efforts.
  • Finding the bright spots and redesigning care teams and processes for the workplace of the future: Why senior leaders need to take an honest look at the changes they’ve made during the pandemic and ask themselves, Is this something we should continue moving forward?

James E. Orlikoff is president of Orlikoff & Associates, Inc., a consulting firm specializing in health care governance and leadership, strategy, quality, patient safety, and system development.  He is the National Advisor on Governance and Leadership to the American Hospital Association and Health Forum. He was named one of the 100 most powerful people in healthcare in the inaugural list by Modern Healthcare magazine.

Mr. Orlikoff has been involved in leadership, quality, and strategy issues for over forty years. He has consulted with hospitals and systems in twelve countries, and since 1985 has worked with hospital and system governing boards to strengthen their overall effectiveness and their oversight of strategy and quality. He has worked extensively on improving the relationships between boards, medical staffs, and management. He has written fifteen books and over 100 articles and has served on hospital, college, and civic boards. He is currently the Chair of the Board of the St. Charles Health System in Bend, OR and was the Vice Chair of the Virginia Mason Health System Board in Seattle, WA, and chair of their Governance Committee until reaching the maximum limit of his term.

He is an author of the book Board Work: Governing Health Care Organizations, which won the ACHE James A. Hamilton Book of the Year award for 2000. He is the primary author of The Future of Health Care Governance: Redesigning Boards for a New Era; the primary author of the best-selling book The Board’s Role in Quality Care: A Practical Guide for Hospital Trustees. He is the primary author of Malpractice Prevention and Liability Control for Hospitals Second edition. He is also the author of Quality from the Top: Working with Hospital Governing Boards to Assure Quality Care. Mr. Orlikoff received his M.A. in social and organizational psychology from the University of Chicago, and his B.A. from Pitzer College in Claremont, CA.

4800 S. Chicago Beach Drive
Suite 307N
Chicago, IL  60615-2054
(773) 268-8009 phone
(773) 268-8006 fax

Michael D. Pugh, MPH has over thirty-five years of CEO experience in hospitals, health care systems, managed care organizations, consulting, and health care technology companies. He is a frequent speaker at regional, national, and international conferences on subjects of leadership, quality, governance, and strategy.

Since 1998 Mr. Pugh has focused his consulting and advisory practice on helping senior leaders and boards build leadership capability and develop strategies that lead to improved quality and performance. He is an internationally known advisor and consultant to health care organizations, providers, payers, trade associations, and government organizations. Specific areas of expertise include leadership development, strategy, governance, and quality improvement.

For over thirty years, Mr. Pugh has been a Senior Faculty member of the Institute for Healthcare Improvement (IHI). He is an Instructor in the MHA and Leadership graduate programs at the Icahn School of Medicine at Mt. Sinai where he teaches health care strategy and quality. For almost a decade, Mr. Pugh was an adjunct professor in the University of Colorado Denver MBA/MHA program where he taught health care quality and outcomes. Mr. Pugh has contributed articles and book chapters to multiple publications and is a co-author of the IHI white paper “High-Impact Leadership: Improve Care, Improve the Health of Populations, and Reduce Costs.”
Mr. Pugh has been active in health care leadership and has served on the boards of the American Hospital Association, the AHA Health Forum, the Joint Commission and served as Chairman of the Colorado Hospital Association. He has also served on the boards of numerous non-profit organizations and as Chairman of the Board of Ft. Lewis College, Durango, Colorado.

Mr. Pugh holds a B.S. and an M.P.H. in Health Care Administration from Tulane University, New Orleans, Louisiana. He resides in Southern Colorado where he can pursue his passions for fly fishing, skiing and biking.

Telephone: 719 671-2668  

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47_Focus on the Who, Not the What with Diane Rogers and Sue Murphy

Hosted by Quint Studer with special guests Diane Rogers and Sue Murphy

Focus on the who, not the what. When you put people first, the other things (like metrics) will take care of themselves.

Diane Rogers and Sue Murphy share strategies for leaders to engage in conversations with their teams that leave people feeling seen, heard, and cared for. Not only does this help create high-performing teams, it also helps make you more fulfilled as a leader.

You’ll learn:

  • Why basic “check-ins” and asking, “How are you doing?” doesn’t cut it anymore, and what to do instead
  • How to hold up a mirror to your own magnificence as an organization and highlight what’s going right, and why this is so valuable
  • How to hardwire gratitude into your everyday practices
  • Why how you show up for people determines how they show up for you
  • How to meet people where they are and give coaching that actually improves outcomes

Diane Rogers has a diverse background and a big heart, both of which power a simple and focused mission: to inspire individuals and organizations to harness the strengths and magnificence of people, so together they can achieve higher levels of organizational performance and individual engagement. Founder and president of Contagious Change, LLC, Diane is best known for her breakthrough programs for healthcare organizations, where she has long been a trusted coach—sought after for her ability to inspire strengths-based leadership behaviors among healthcare professionals who want to optimize performance, experience, and engagement.

Susan Murphy, RN BSM MS is currently the Chief Experience Officer (CXO) at Northwest Community Healthcare. Prior to her role at NCH, Sue was the Chief Experience Officer at University of Chicago Medical Center, where she led experience strategies that improved system-wide patient satisfaction scores. In the role of the CXO, Sue’s attributes include being a visionary and pragmatic leader with experience and expertise in service excellence strategies, program development, metrics, and benchmarking.  Responsible for designing and overseeing the implementation of an integrated, comprehensive strategy that transformed and drove outcomes in quality of care, service and patient experience. Serving as the role model for the mission as well as an advocate for the “voice of the patient” in all endeavors, leading with providing strategic leadership for the development of sustainable programs that foster experience excellence, empathy, and compassion, as well as, patient and family engagement.

Watch their Gratitude Symposium presentation: “Uniting and Engaging Employees – An Artistic Masterpiece (20:15)”

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46_The Power of Performance Excellence and Purpose: Lessons from Hospice with Chris Comeaux

Hosted by Quint Studer with special guest Chris Comeaux

Chris Comeaux’s company, Teleios Collaborative Network, recently had four of their hospice organizations in the top 50 on the Modern Healthcare Best Places to Work list. This week, Quint talks with Chris to discover how he marries performance excellence and purpose to create a place where people really want to be. Comeaux shares how workplaces of the future will create purpose-driven communities that support each other through tough times and help everyone perform at the highest level.

You’ll learn:

  • How to use “Mission Moments” to inspire gratitude and fulfillment and fight burnout
  • How to infuse purpose into role descriptions that go beyond just a list of tasks
  • Why learning plans are vital to driving performance excellence
  • How to break down learning and development sessions into bite-size chunks that can be absorbed virtually
  • How and why to adopt a more holistic approach to goal setting

Chris Comeaux (KO-mo) is an award-winning expert and lifelong student of leadership and the performance required to truly be a leader. He has spent his life and career researching, learning, coaching, and implementing the pushes and pulls necessary to create high-performance leaders and high-performance organizations. Chris is currently the president/CEO of Teleios Collaborative Network (TCN).

Chris Comeaux, CPA, MLAS
President/CEO Teleios Collaborative Network

Management By Strengths (MBS)
Contact Nicole Webb Bodie –

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45_When Times are Tough, Lean Into Relationship Building with Bob Murphy and Dr. Anthony Orsini

Hosted by Quint Studer with special guests Bob Murphy and Dr. Anthony Orsini

When times are tough, lean in to relationship building. With healthcare systems stretched to their limits, it’s vital that employees feel engaged, supported, and genuinely cared for. Today’s guests discuss why the most successful leaders are those who proactively lean in and build trusting relationships that go beyond the basic “check in.”
You’ll learn:

  • How to hold real conversations that establish commonalities and rapport and encourage people to open up.
  • How to make one-on-one human-to-human connections with your team, and why this makes your job as a leader more fulfilling and rewarding.
  • How to ensure that your non-verbal cues (body language) are consistent with your words
  • Why “How can I help” is a far more powerful phrase than “Do you need anything?”

When we lean in, not only do we foster the kind of relationships employees crave, we’re more likely catch mental health issues before they become major problems.

Dr. Anthony Orsini has spent the last 25 years developing proven communication techniques that help doctors build rapport and quickly form trusting relationships with their patients. Dr. Orsini is a practicing physician, author and frequent speaker on the topic of compassionate communication in medicine. He is the Level II Medical Director at one of the largest Neonatal Intensive Care Units in the world. He also serves as Chief of Patient Experience and Palliative Care Liaison for his neonatal practice.
Dr. Orsini’s Gratitude Symposium Presentation

Bob Murphy is a corporate chaplain, executive coach and speaker who has presented around the world to hundreds of thousands of leaders on performance excellence, service, and many other leadership topics. He is an expert on how to become a high performing organization, department, leader and employee. Bob is a registered nurse and an attorney, currently serving as the chief of medical missions and director of international programs for GBS Institute.

Bob Murphy’s Gratitude Symposium Presentation



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44_What the Front-Line Needs From Its Leaders with Jay Kaplan, MD

Hosted by Quint Studer with special guest Jay Kaplan, MD

Dr. Kaplan is the Medical Director of Care Transformation and Director of the Be Well Center for LCMC Health in New Orleans, LA. He is the Clinical Associate Professor of Medicine, at LSU Health Sciences Center, and an attending physician and academic faculty for the Emergency Medicine Residency at University Medical Center New Orleans.

Dr. Kaplan is a past President of the American College of Emergency Physicians and current national faculty for ACEP, as well as a member of the National Academy of Medicine Action Collaborative on Clinician Well-Being and Resilience.

A graduate of Harvard College and Harvard Medical School, Dr. Kaplan was recently named the 2021 John G. Wiegenstein Leadership award winner; this is the highest award of the American College of Emergency Physicians and it is given for outstanding contributions to the College.

Dr. Kaplan continues to practice clinically because he loves the clinical practice of medicine, and caring for patients helps him remain close to the patients’, the hospital staff’s, and the physicians’ current experience.

Dr. Kaplan discusses how the healthcare workplace has changed and the frontline needs new assurances from their leaders. During the podcast, you will learn specific tactics to help empower staff and medical staff to connect back to themselves, their patients, and their colleagues. Dr. Kaplan also gives a preview to his session at the Replenishing Yourself, Your Team and Your Organization conference taking place Feb. 22 and 23.

Contact Jay Kaplan, MD, FACEP
Cell: 415-686-8291



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43_Quint Studer Takes a Look Back

Hosted by Dan Collard with special guest Quint Studer

Today we have a special treat for our listeners. We’ve heard your feedback that you would like to hear more from Quint. We’ve brought in Dan Collard, longtime friend and colleague of Quint to play host for the busy leader’s podcast. Quint sits in the guest seat as he looks back and shares what he has learned over the last 5 years.From early brain research and development to the start of covid and where we are at today. Learn more about overall well-being and why it’s more important now than ever. Quint shares what he has learned with co-worker and supervisor relationships, selection and onboarding, training and development and more.

Resources can be found at

As a special edition episode, watch the interview HERE.


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42_Relooking at the Healthcare Industry with Dr. Paul Keckley and Nate Kaufman

Hosted by Quint Studer with special guests Dr. Paul Keckley and Nate Kaufman

Joining today’s podcast is Dr. Paul Keckley and Nate Kaufman. During this podcast learn how uncertainty is playing a role in healthcare policy and how partisanship has become the driver with more activity going to the state level. They share some of their biggest concerns which includes healthcare expenses going up faster than revenue. They also share their recommendation for the healthcare industry to relook at anything that is tied to patient care and to refocus on hospital operations. And don’t miss as Nate and Paul describe the top 3 things they recommend for a CEO to focus on.

Dr. Keckley is Managing Editor of The Keckley Report and Managing Partner of The Keckley Group which provides market research, advisory, and policy analysis services to health systems, health insurers, technology companies, and investors.

He is widely considered an industry thought leader on healthcare industry trends and regulatory policy and served as a facilitator between the White House Office of Health Reform and major industry trade groups in developing the Affordable Care Act.

Nathan Kaufman is Managing Director of Kaufman Strategic Advisors. With over 40 years of experience as a strategist, executive, and negotiator, Nate is considered one of the nation’s most experienced industry experts. He is a strategic advisor to healthcare executives, boards, physician groups, and other healthcare companies. He is known for his practical advice focusing on succeeding in the new post-ACA, MACRA, value-based- risk environment. In addition, he is a seasoned negotiator and has successfully completed hundreds of transactions.

Watch Dr. Paul Keckley’s Gratitude Symposium Presentation
Watch Nate Kaufman’s Gratitude Symposium Presentation  

Paul Keckley, PhD
Managing Editor, Managing Partner
The Keckley Report and The Keckley Group

Nate Kaufman M.S.
Managing Director & Founder
Kaufman Strategic Advisors, LLC


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41_How Innovation and Creativity Can Create Fast and Meaningful Change with Lyn Ketelsen and Colby Jubenville

Hosted by Quint Studer with special guests Lyn Ketelsen and Colby Jubenville

Joining the podcast is Lyn Ketelsen and Colby Jubenville. Lyn Ketelsen has experienced health care in a variety of settings and roles for 40 years. She currently shares her expertise as a consultant, executive coach, and the founder of KLK Leading Change Inc.

Colby B. Jubenville, Ph.D. is an accomplished international speaker, author, educator, and coach. Currently the Director of Middle Tennessee State University’s CBHS Center for Student Coaching and Success, he is a member of the Honors College faculty and holds an academic appointment as Special Assistant to the Dean for Student Success and Strategic Partnerships in the College of Behavioral and Health Sciences.

During the podcast Colby and Lyn share how the pandemic is providing an opportunity for leaders and organizations to relook at what skills are needed in today’s environment. They discuss how being able to find solutions that are fast, meaningful, and articulate a vision of the future of healthcare that are differentiators. Throughout this podcast, learn how to adopt and refine best practices and understand what skills leaders need to be able to manage rapid change; as well as ways to use innovation to find the best solutions. You will also learn 4 questions that create meaningful relationships that build trust and how focusing on the best cast scenario can lead to success.


Lyn Ketelsen’s presentation

Colby Jubenville’s presentation

About Lyn Ketelsen
About Colby Jubenville

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40_How to Hire Super Stars the First Time with Kenneth Cohen, PhD

Hosted by Quint Studer with special guest Kenneth Cohen, PhD

Joining the podcast is Kenneth Cohen, PhD who is the Founder & CEO of The Synergy Organization.  Over the last 32 years, his firm has distinguished itself as the country’s first Evidence-Based Executive Search® and Executive Assessments firm.

During the podcast, Ken shares the findings from their Malcolm Baldrige Award Recipient CEOs’ research study. He also discusses why “Revolving Doors” exist in key leadership positions and why it matters. Throughout the podcast Ken reveals how to make accurate hiring decisions and the importance of setting up a system and process to hire super stars the first time. Listen in to learn the 3 questions that Ken has asked thousands of people during his research study. Now here is your host Quint Studer and Kenneth Cohen.

About Kenneth R. Cohen, PhD
Founder & Chief Executive Officer
The Synergy Organization

Kenneth Cohen, PhD is the Founder & CEO of The Synergy Organization.  Over the last 32 years, his firm has distinguished itself as the country’s first Evidence-Based Executive Search® and Executive Assessments firm with Evidence-Based Best Practices, including Psychological Testing and the Baldrige Performance Excellence Program standards.  They are recognized for helping progressive healthcare organizations make more accurate and cost-effective decisions in their Executive Search, Executive Selection, and Succession Planning practices, the first time.  Dr. Cohen integrated his special expertise and experiences as a Psychologist along with the proprietary Synergy Screening System®, Baldrige Performance Excellence Program standards, and the findings from Synergy’s Leadership Best Practices research studies.  These stop the dangerous “Revolving Door” phenomenon while simplifying the challenging and costly task of hiring extraordinary senior executives and staff.  His exciting pioneering research study with Malcolm Baldrige National Quality Award Recipient CEOs yielded powerful Predictive Analytics that help organizations better define and measure their unique leadership needs, and then identify which individuals are most likely to achieve extraordinary results.

Dr. Cohen is proud to serve as the Founding Sponsor of the Harry S. Hertz Leadership Award in close collaboration with the Baldrige Foundation.   He serves as a Board Member for the Mid-Atlantic Alliance for Performance Excellence (MAAPE), the regional Baldrige program serving PA, NJ, DE and parts of MD.  Over the last 32 years, he has published and presented extensively to national, state and regional healthcare organizations including ACHE Congress, American Hospital Association, ASHHRA, Baldrige Quest, and HFMA.  He earned his Masters and PhD as a Psychologist at Temple University.

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39_Build a Culture of Well-being with Katie Boston-Leary

Hosted by Quint Studer with special guest Katie Boston-Leary

Katie Boston-Leary is the Director of Nursing Programs at the American Nurses Association overseeing the Nursing Practice and Work Environment Division and Healthy Nurse Healthy Nation. Katie defines a healthy nurse as actively focused on creating and maintaining balance and synergy with physical, intellectual, emotional, social, spiritual, financial, personal, and professional well-being.

Katie challenges organizations to re-look at how they can bring well-being into the workspace where nurses spend most of their time. Katie shares recent research from 9,500 respondents where nurses rated their overall emotional health an average score of 3 out of 10. Throughout the podcast, Katie provides recommendations for building a culture where well-being is a top focus as well as free resources for you and your organization.


Suicide Rates:

Nurse Suicide Prevention and Well-being Initiative:
Healthy Nurse Healthy Nation:

Contact Information:
Katie Boston-Leary, PhD, MBA, MHA, RN, NEA-BC
Director of Nursing Programs
Nursing Practice & Work Environment
Healthy Nurse Healthy Nation

About Katie Boston-Leary:

Katie Boston-Leary is the Director of Nursing Programs at the American Nurses Association overseeing the Nursing Practice and Work Environment Division and Healthy Nurse Healthy Nation. She is also the Co-Lead for Project Firstline, a multi-million-dollar grant collaborative with the CDC for training on Infection Prevention and Control. She is also Adjunct Faculty and an Advisory Board Member with the Nurse Leadership Institute at the University of Maryland School of Nursing, St Johns School of Health Sciences at the George Washington Women in Business Leadership Program and serves on the editorial board of Web/MD/Medscape.  She also serves as Co-chair for the Healthcare Leadership Network of the Delaware Valley Board & DEI Committee and the Healthy Nurse Healthy Nation Advisory Committee. As a Chief Nursing Officer and Senior Executive, Katie has led organizations to obtain numerous accolades for quality and safety including an ANCC Pathway to Excellence designation and to win the coveted annual ANCC Pathway to Excellence award in 2017. Katie also leads a non-profit, The Reach Initiative, LLC, that provides executive coaching to healthcare leaders with a focus on providing pro bono services to BIPOC nurses.

She also has strong partnerships with deans and chairs of nursing programs in the communities she has worked in to improve nursing curriculums and effectively preparing nurses to transition from novice to experts and has developed many nurse leaders from charge nurses to executives. She was a featured guest at the Inaugural SEHA nursing conference in Abu Dhabi which was a hospital system seeking ANCC Pathway Designation. She has also been invited to Capitol Hill in Washington DC with the American Nurses Association to discuss the havocs of regulatory burden on hospitals.  She was recently identified in the August 2019 Health Leaders Journal as “One of Five Chief Nursing Officers Changing Healthcare”. Her most recent research was a qualitative study on nurses’ perceptions of power dynamics in the hospital setting. She is a well-known speaker nationally and internationally with many publications and podcast guest invitations. She recently completed her PhD at Walden University in Health Services, obtained a dual degree MBA and MHA from the University of Maryland Global Campus and her bachelor’s degree in nursing from Bowie State University in Maryland.  She is a board-certified Nurse Executive and obtained a nurse executive leadership certificate from Wharton School of Business at the University of Pennsylvania. She has been interviewed for stories in numerous print, online and televised media outlets namely CNBC, Cheddar TV, HR Maximizer and Bloomberg News. She recently co-authored an article titled, The US COVID‐19 Crisis: Facts, Science and Solidarity, which was published in the International Nursing Review (INR), the official journal of the International Council of Nurses (ICN).




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