35_People and Patient Centered Approach with Melody Dickerson and Grace Greenan

Hosted by Quint Studer with special guests Melody Dickerson and Grace Greenan

Virginia Hospital Center puts their people and patients at the center. By connecting to people’s values and helping them learn the skills to be successful, outcomes follow. Melody shares how rounding on patients and employees is a key step. She shares how relationship rounding is different from “drive by rounding” by having an intentional conversation to build rapport, find out what’s working well, who can be recognized and where improvements can be made. During this podcast, learn how frequency correlates to outcomes and how sequencing and hardwiring behaviors sets the framework for engagement with their employees. Grace discusses their leader orientation, culture day and how training creates the culture for engagement.

Listen in to hear tips on creating an engaged workforce, how to connect to the values of employees and leading through a crisis.

Melody F. Dickerson, MSN, RN, CPHQ , Senior Vice President & Chief Nursing Officer, Virginia Hospital Center

Melody Dickerson is the Senior Vice President and Chief Nursing Officer at Virginia Hospital Center Health System, a 437-bed, not-for-profit Magnet teaching facility in the Washington DC metro area. A nurse leader for more than 25 years, Melody is a member of the American College of Healthcare Executives, the American Organization of Nurse Executives, and is the President of the Northern Virginia Chapter of the Virginia Nurses Association.

Melody leads the clinical and quality initiatives that advance high-value healthcare for the health system. Melody has played a critical role throughout the pandemic as the voice of the health system to the surrounding community, serving as one of the Hospital’s primary spokespeople for the region’s first drive-through COVID testing facility. Melody also led the Hospital’s effort to become a Level II Trauma Center earlier this year, filling a critical need in the community.

Grace Greenan, MA, LPC, Associate Vice President for People and Experience – Talent Management & Patient Experience, Virginia Hospital Center 

Grace Greenan, MA, LPC has been a counselor for 18 years and a counselor educator for the past 5 years. She received her BA in Psychology from the University of Massachusetts and her MA in Professional Counseling from Liberty University. Grace currently works as an Associate Vice President for People and Experience at Virginia Hospital Center and maintains a private counseling practice. For her Ph.D. work in Counselor Education and Supervision with a focus on Organizational Development, Grace’s research has included a deep analysis of the supervisory relationship dynamic to determine if supervisor realism and genuineness predict an increase in staff willingness to report errors. Grace is passionate about positive psychology, employee and patient engagement, and leadership development. She is a member of the American Counseling Association, the American Psychological Association, and the Association for Counselor Education and Supervision. She is also a graduate of the Arlington Leadership Center for Excellence program.