Customized Coaching Solutions for Healthcare’s Leading Organizations

OUR SOLUTIONS

Customized Coaching Solutions for Healthcare’s Leading Organizations

OUR SOLUTIONS

Customized Coaching Solutions for Healthcare’s Leading Organizations

OUR SOLUTIONS

HPSG Pulse, Patient Experience

19 hours ago

The Future of Emergency Care Starts With Rewiring (We Can’t “Treat and Street” Our Way Out of This)

Emergency department volumes are up. Patient complexity is rising. And care teams are often newer, stretched, and carrying more emotional load than ever before.…

Leadership Skill Building

5 days ago

Words That Stay With Us: How the Messages We Hear Shape Our Lives

I was in a meeting with a person who shared something they heard that has had a significant impact on their life. My own…

News

6 days ago

Rewiring Excellence, Second Edition Receives ACHE Hamilton Award

CHICAGO, IL (January 2026)—Rewiring Excellence: Hardwired to Rewired, Second Edition—written by Quint Studer and Dan Collard—has received the 2026 James A. Hamilton Award given…

Hiring and Onboarding

7 days ago

Build Your Own Bench: How Emerson Health Turns Interns and Fellows into Leaders

Today’s healthcare workforce is thinner, more mobile, and under constant pressure. That means organizations can’t afford leadership gaps. Building a strong bench from the…

HPSG Pulse

1 week ago

Karma Doesn’t Need My Help

For most of my career, I believed that being a good leader meant fixing things: fixing problems, fixing people, and fixing situations that felt…

Leadership Skill Building

2 weeks ago

Are You Working on the Business or in the Business?

A book I have found helpful is The E-Myth Revisited by Michael E. Gerber. It was first published in 1995. When small business owners…

HPSG Pulse, Leadership Skill Building

2 weeks ago

Why Great Leaders Think Like Editors

January is in full force, and some of us are still in resolution mode. I’m going to join a gym. I’m going to start…

Leadership Skill Building, Uncategorized

3 weeks ago

The Brain Can Change—and So Can We

Have you ever heard or read a word that’s either new to you or that you’ve not encountered, and suddenly it starts cropping up…

HPSG Pulse, Well-Being

3 weeks ago

Start by Being Kind to Yourself

Be kind. This is how I respond when asked, “If you had one tip for a person, what would it be?” Kindness also feels like the right…

Emotional Onboarding

4 weeks ago

Creating Psychological Safety for New Hires

Psychological safety is a term that has been around for years. It means creating a culture in which people feel safe sharing their ideas, concerns,…

Rewiring Healthcare: Foundation to Future

Healthcare doesn’t need a fresh start—it needs a thoughtful rewire. Rewiring Healthcare: Foundation to Future brings together senior leaders to step back…

More Details

Emotional Onboarding Leader Tool Kit | Healthcare Plus Solutions Group

The Well-Being Handbook (Ebook)

Tools and Tactics to Help You and Your Organization Heal from Stress, Burnout, and Trauma

Learn More

Want to learn more? Explore our resources

Human Capital Ecosystem™ Assessment

August 9th, 2023

As you read in “Rewiring Excellence: Hardwired to Rewired”, The Human Capital Ecosystem™ Assessment is a leader-friendly version of holding…

Act on Facts, Not on Guesswork (Why We Need to Measure What Matters)

Quint Studer

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November 6, 2023

When it’s time to move forward, it’s better to act based on facts, not guesswork. In my experience, knowing the facts usually leads to better outcomes. When we have data on a situation, we are more likely to know what to do next. That’s not to say we won’t miss the mark at times—but actions based on facts are always better than actions based on assumptions. It’s always helpful for organizations to have good studies…

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Take Time to Thank the Difference Makers in Your Life

Quint Studer

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October 30, 2023

Who made a difference in your life, or at least in a situation you faced? Do they know it? The response to my column on how small gestures can make a big difference was wonderful. The emails and/or posts with people sharing their stories suggested my own experiences and the experiences of others are much the same. In most cases, the person who made the difference is probably unaware of their impact. It is important…

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Receptionist and businesswoman at hotel front desk

When Serving Customers, Small Gestures Are Noticed and Appreciated

Quint Studer

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October 23, 2023

Do small gestures and personal touches make a big difference—or at least some difference—when serving customers? I feel the answer is yes. In fact, in a world that’s increasingly automated and impersonal, they are more noticed and appreciated than ever. I was on the way to a workshop in Austin, Texas. My presentation was scheduled for day two. I decided to arrive early so I could attend the afternoon session for day one. My plane arrived around…

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How to Be the Best Possible Student in Every Phase of Development

Quint Studer

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October 16, 2023

In my experience, a person’s professional journey has ups and downs and twists and turns. It is more of a roller coaster ride than a lazy river. The hills and valleys help us learn. I was sharing with a good friend and mentor that I am now better at pausing. The pause helps me resist the urge to act at times—or at least take the action that’s more in line with the situation. At work…

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Shot of a patient and assistant interacting in a dentist office

New Measures to Focus On in the “Now Reality”

Quint Studer

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October 9, 2023

As I continue to be out and about and inside many organizations, I am impressed with the passion and commitment I see, hear, and feel. These past several years have led many to feel that they were in a “valley of despair.” Today, while we have hopefully come out of the deepest part of the valley, most people understand that things have changed. Some call it the “new reality.” My colleague Dan Collard calls it…

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Doctor in a conversation with specialist

How “Operational Trials” Can Help You Rewire and Improve Results

Quint Studer

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October 2, 2023

It is gratifying that the e-book Rewiring Excellence: Hardwired to Rewired is being so well received. In writing the book, we were very careful to outline how to decide which actions can benefit from rewiring and which ones are best to leave alone. The key question is “How is it working?” If the desired outcomes are being achieved, it is best to leave it be. If the desired results are not being achieved, it makes sense to…

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Young worker feels offended frustrated during meeting at work

Envy Keeps Us From Being the Best We Can Be

Quint Studer

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September 25, 2023

Writing my book The Calling: Why Healthcare Is So Special was a journey. The original concept of the book was that leadership is an inside job. This means that the better our “insides” (emotions and thoughts) are working, the better the external outcomes will be. I presented the talk “Leadership Is an Inside Job” at a large leadership session for TriHealth in Cincinnati, Ohio, on November 6, 2019. Afterward, TriHealth President/CEO Mark Clement was very complimentary about…

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It’s Time to Rewire the Way We Recruit

Quint Studer

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September 18, 2023

In my workshops, I ask the question, “Do you have people who accept a job and then do not show up?” Hands go up and heads nod. In addition to measuring experience, we recommend that organizations track “no-shows” of people who accepted a job and didn’t show up. It could be that their current job convinces them to stay, or that another company realizes the person is open to change and hires the person. Rewiring Excellence: Hardwired to…

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Corporate staff gathered together listening

Staying On the High Ground Is Hard, But It’s Always the Right Choice.

Quint Studer

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September 11, 2023

At one time, I probably thought the phrase “high ground” meant only a land mass. Today I understand the words much differently in relationships with people. “Stay on the high ground” is advice I received when I was involved in a difficult situation. I have not always listened to that advice. At one time, instead of staying on the high ground, my tendency was to look for faults in others. Instead of lifting myself up,…

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Business speaker giving a talk in conference hall.

Organizational Trust Is Down. Here’s How to Change That.

Quint Studer

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September 5, 2023

Having people trust leadership is a goal of every organization. It is something people devote lots of work and resources to. So, with all of the effort being put into building trust in an organization, why are the results less than what most leaders want? Trust, as defined by the Merriam-Webster Dictionary, is “assured reliance on the character, ability, strength, or truth of someone or something.” My experience is that it helps to ask those…

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Customized Coaching Solutions for Healthcare’s Leading Organizations

Customized Coaching Solutions for Healthcare’s Leading Organizations

Customized Coaching Solutions for Healthcare’s Leading Organizations

The Future of Emergency Care Starts With Rewiring (We Can’t “Treat and Street” Our Way Out of This)

Words That Stay With Us: How the Messages We Hear Shape Our Lives

Rewiring Excellence, Second Edition Receives ACHE Hamilton Award

Build Your Own Bench: How Emerson Health Turns Interns and Fellows into Leaders

Karma Doesn’t Need My Help

Are You Working on the Business or in the Business?

Why Great Leaders Think Like Editors

The Brain Can Change—and So Can We

Start by Being Kind to Yourself

Creating Psychological Safety for New Hires

Rewiring Healthcare: Foundation to Future

Emotional Onboarding™ eBook

The Busy Leader’s Handbook

The Well-Being Handbook (Ebook)

Want to learn more? Explore our resources

Human Capital Ecosystem™ Assessment

Act on Facts, Not on Guesswork (Why We Need to Measure What Matters)

Take Time to Thank the Difference Makers in Your Life

When Serving Customers, Small Gestures Are Noticed and Appreciated

How to Be the Best Possible Student in Every Phase of Development

New Measures to Focus On in the “Now Reality”

How “Operational Trials” Can Help You Rewire and Improve Results

Envy Keeps Us From Being the Best We Can Be

It’s Time to Rewire the Way We Recruit

Staying On the High Ground Is Hard, But It’s Always the Right Choice.

Organizational Trust Is Down. Here’s How to Change That.

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