Customized Coaching Solutions for Healthcare’s Leading Organizations

OUR SOLUTIONS

Customized Coaching Solutions for Healthcare’s Leading Organizations

OUR SOLUTIONS

Customized Coaching Solutions for Healthcare’s Leading Organizations

OUR SOLUTIONS

Leadership Skill Building

4 days ago

Authenticity and Vulnerability: The New Currency of Trust

Authentic and vulnerable are two words I am hearing often when I ask people what they like about the person they report to and the people in…

HPSG Pulse, Leadership Skill Building

7 days ago

Reach Out: Why Brave Connections Matter for the Human-Centered Leader

A quiet truth runs beneath every meaningful career moment in healthcare: Relationships—not transactions—move us forward. I was reminded of this recently when a physician leader…

Leadership Skill Building

2 weeks ago

The Best Leaders Are Those Who Learn From Others

When asked what characteristics the most successful people have, I often mention curiosity. This is what it takes to learn from others. In most…

HPSG Pulse, Well-Being

2 weeks ago

A Heart Full of Gratitude Has Little Room for Anything Else (a Thanksgiving Message)

It is hard to be unhappy and grateful at the same time. I heard this over 42 years ago at a very low point in…

Leadership Skill Building

3 weeks ago

We All Make a Difference in the Lives of Others

In the first book I authored, Hardwiring Excellence, I used the metaphor of a flywheel to describe how consistent, values-driven actions create momentum in an…

Leadership Skill Building

3 weeks ago

Trust, Ownership, and One Bold Question: Inside NorthBay Health’s Cultural Turnaround

Few professions offer the privilege of touching lives in as many ways as nursing. From birth to end of life, through vulnerability, illness, and…

HPSG Pulse, Leadership Skill Building

3 weeks ago

Do You Have the Right Tools in Your Backpack?

As a leader, you are probably carrying around lots of tools. Some you picked up long ago. Others you’ve kept accumulating with the years…

Leadership Skill Building

4 weeks ago

Familiarity Breeds Complacency; Take Time to Walk in Your Customers’ Shoes

Have you heard that most car accidents happen close to home? It’s often because the driver’s familiarity with the roads leads to complacency. The…

HPSG Pulse, Well-Being

4 weeks ago

A “NO”vember Plan for Preventing Burnout

Introducing The HPSG Pulse: Real Conversations About Leadership, Culture, and Care At HPSG, we spend a lot of time listening and learning. As we…

Leadership Skill Building

1 month ago

Greatness Starts With the Courage to Look at the Truth

“Face the brutal facts.” That is a lesson Jim Collins included in his book Good to Great: Why Some Companies Make the Leap…and Others Don’t. This book…

Rewiring Healthcare: Foundation to Future

Healthcare doesn’t need a fresh start—it needs a thoughtful rewire. Rewiring Healthcare: Foundation to Future brings together senior leaders to step back…

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Emotional Onboarding Leader Tool Kit | Healthcare Plus Solutions Group

The Well-Being Handbook (Ebook)

Tools and Tactics to Help You and Your Organization Heal from Stress, Burnout, and Trauma

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Want to learn more? Explore our resources

Human Capital Ecosystem™ Assessment

August 9th, 2023

As you read in “Rewiring Excellence: Hardwired to Rewired”, The Human Capital Ecosystem™ Assessment is a leader-friendly version of holding…

The Human Capital Ecosystem™

July 23rd, 2022

The Human Capital Ecosystem™ is a framework to help organizations attract, retain, and engage talent. An “ecosystem” is a system…

NEWS – Healthcare Plus Solutions Group Releases Latest Models of Care Insight Survey

Healthcare Plus Solutions Group

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July 21, 2023

Today, Healthcare Plus Solutions Group (HPSG), announced the launch of its latest Models of Care Insight Study in partnership with Joslin Insight. The latest survey follows a nationwide survey conducted in January 2023 that heard from 3,378 frontline nurses, nurse leaders, and healthcare executives on organizational resistance to change, gaps between workforce ranks, and high-impact care delivery roles. After the release of the results, healthcare leaders requested a follow-up study be conducted to learn more…

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Be a Great Receiver of Complaints (Even Those That Seem Unreasonable)

Quint Studer

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July 17, 2023

How do you manage less-than-positive feedback? This is an area I need ongoing work in. A person sent a long story to me in which he shared his frustration regarding how he was treated by someone in an organization he was dealing with. He did not send this story so I would contact the organization, but to vent and get my opinion. I know the top person in the organization he is frustrated with. When I…

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Doctor and nurse discussing patient case at hospital

Want More Autonomy? Focus on Achieving Goals.

Quint Studer

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July 10, 2023

In the dictionary, the definition of autonomy is most often based on the core notion of self-government or self-determination. My experience in working with many organizations is that many equate autonomy with being trusted. It is often seen as the opposite of micromanagement. When a person in leadership is asked how they feel about working for someone, it may be viewed as a positive statement if they say, “I like it, they leave me alone.”…

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Great Leaders Don’t Dwell on Problems. They Quickly Move to Solutions.

Quint Studer

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July 3, 2023

One does not have to look very far to find articles on the problems organizations are facing. Financial challenges. Staffing shortages. Lack of supplies. Burnout. Communication shortfalls. These are all valid issues. Good leaders identify the problems; the best leaders do that and find solutions. A culture of solutions must be cultivated. A good place to start is when a person brings you a problem, ask the question, What do you recommend? It matures the workplace. When…

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Know When It’s Time to Seek Help from an Expert

Quint Studer

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June 26, 2023

Imagine that you go to your primary care physician. After an exam and some testing, the physician refers you to another physician who has more experience in your situation. Often this person is called a specialist. While a referral can cause anxiety, your physician made the right call. During their medical school, physicians rotate and have experience in all medical areas. They specialize during residency in an area of their choice. They know that other physicians…

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Businessman analyse investment marketing data.

It’s Crucial to Base Promotions on Performance Metrics

Quint Studer

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June 19, 2023

I was recently asked this question: Quint, what are your thoughts on people who are not achieving what the organization states are important objectives, yet are promoted anyway? Digging deeper, I found out this question was not about hourly workers moving to first manager/supervisor positions, but about promotions for people already in leadership roles. It is nothing new for employees to wonder why some promotions are made. If they already have a high degree of trust…

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It’s Best for New Leaders to Adjust to the Organization (Not the Other Way Around)

Quint Studer

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June 12, 2023

I was reading an article that stated that when you get a new boss, you get a new job. The point was that when a new boss shows up, things change. I experienced this in one of my jobs. A new boss came in with his own agenda and his own way of doing things. At times, a big change may be what is needed (for example, if the organization is under-performing). However, in most…

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Business people having casual discussion during meeting

Creating Critical Mass to Move People Through Change

Quint Studer

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June 5, 2023

When I started writing this weekly column in 2016, I felt it would be short lived—not due to my desire but because I felt I would run out of material. This turned out not to be so. You, the readers, are so helpful with suggestions on topics and questions. I also benefit from being out and about. Just in these last couple of weeks, I have been fortunate enough to be in Camden, New Jersey;…

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Don’t Skimp on Employee Recognition…But Be Careful That It Doesn’t Backfire

Quint Studer

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May 29, 2023

I often get letters from people who read this column. Recently, a reader shared that the organization they are part of had given out awards to some people who did not seem to achieve the success they were recognized for. This is a valid concern. How can a manager be recognized as a great manager when their employee engagement is low? How can an employee be recognized as an excellent employee if they are not…

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Dealing With Less-Than-Flattering Employee Engagement Results

Quint Studer

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May 22, 2023

I am grateful that CEOs, owners, and others contact me to discuss their employee engagement results. Due to many impacts that could not be anticipated, most organizations have experienced a decline in these results. They had expected a dip in engagement; however, the dip has been worse than expected. Most of us, when we receive data that we do not like, may respond in a variety of ways. We will discuss some predictable reactions later.…

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Customized Coaching Solutions for Healthcare’s Leading Organizations

Customized Coaching Solutions for Healthcare’s Leading Organizations

Customized Coaching Solutions for Healthcare’s Leading Organizations

Authenticity and Vulnerability: The New Currency of Trust

Reach Out: Why Brave Connections Matter for the Human-Centered Leader

The Best Leaders Are Those Who Learn From Others

A Heart Full of Gratitude Has Little Room for Anything Else (a Thanksgiving Message)

We All Make a Difference in the Lives of Others

Trust, Ownership, and One Bold Question: Inside NorthBay Health’s Cultural Turnaround

Do You Have the Right Tools in Your Backpack?

Familiarity Breeds Complacency; Take Time to Walk in Your Customers’ Shoes

A “NO”vember Plan for Preventing Burnout

Greatness Starts With the Courage to Look at the Truth

Rewiring Healthcare: Foundation to Future

Emotional Onboarding™ eBook

The Busy Leader’s Handbook

The Well-Being Handbook (Ebook)

Want to learn more? Explore our resources

Human Capital Ecosystem™ Assessment

The Human Capital Ecosystem™

NEWS – Healthcare Plus Solutions Group Releases Latest Models of Care Insight Survey

Be a Great Receiver of Complaints (Even Those That Seem Unreasonable)

Want More Autonomy? Focus on Achieving Goals.

Great Leaders Don’t Dwell on Problems. They Quickly Move to Solutions.

Know When It’s Time to Seek Help from an Expert

It’s Crucial to Base Promotions on Performance Metrics

It’s Best for New Leaders to Adjust to the Organization (Not the Other Way Around)

Creating Critical Mass to Move People Through Change

Don’t Skimp on Employee Recognition…But Be Careful That It Doesn’t Backfire

Dealing With Less-Than-Flattering Employee Engagement Results

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