Like most other healthcare organizations, post acute staffing shortages have created real challenges. Abby Spence, who has been a nursing home administrator for the past 11 years and is now the leader of Signature Healthcare of Cleveland, Tennessee, has completely eliminated all of her contract labor. In a recent podcast with Dan Collard, Abby shared some of her best practices for solving retention problems. New ways of recruiting: Signature HealthCARE knew they could no longer rely on…

When Patti Frank became Chief Nursing Officer and Chief Operating Officer at CCM Health in Montevideo, Minnesota, she wondered if she could replicate the employee engagement success she had in a previous job at a different organization. The answer turned out to be yes. Under her leadership, CCM Health debuted at #66 on Modern Healthcare’s Best Places to Work list—and climbed to #9 this year. In a recent podcast interview with Dan Collard, Frank talks about how they achieved it–despite challenges with high turnover, a reliance on travel nurses,…

Belonging is a powerful force. When employees feel it, the whole organization thrives. Teams are stronger and more productive. People are more receptive to be coached. High performers become “ambassadors” who bring in other high performers. It makes sense to create belonging right away, which is why it’s a central tenet of our Emotional Onboarding™ system. But what if you’re hiring remote employees? How do you create belonging then? In a recent podcast with Dan Collard, Natasha Lee, the…