Employee engagement is discussed and written about often. What does engagement look like in action? People who work in healthcare have great intentions. They care deeply about their patients and want the best outcomes for them and for the organization. Due to the industry’s being hyper-specialized, people can naturally be so focused on their own responsibilities that they may not see opportunities to make the patient’s experience even better. When leaders narrate how to truly…

My wife, Rishy, and I are owners of the Beloit Sky Carp baseball team, the high-A minor league affiliate of the Miami Marlins. I received a nice note from an employee saying they liked that I had ended an email with the words “gung ho!” I replied with a group message explaining a little more about the term and how it sums up what we want in the Sky Carp culture: an enthusiastic atmosphere created…

At many of my talks on creating a positive culture, I ask the group this question: “When you receive a text from your supervisor to call or see them, what is your first thought? Is it, Here comes more positive feedback. This positive feedback I am getting is really cutting into my productivity?” The group always chuckles. It is common for an employee to feel anxiety when they hear their leader wants to see them.…