Most of us have growing pains, or experiences that can be uncomfortable. Yet, when we look back on some of these pains, we can see they created our greatest learning gains. One of my growing pains was when I was told my job was not about how hard I was working or the hours I was putting in. My job was to deliver the outcomes I was being paid to deliver. At that time, I…
Is it doable? That is the question. As regular readers know, I have been able to get back into healthcare. However, at times, I still work with non-healthcare companies and also communities based on the ideas in my book Building a Vibrant Community: How Citizen-Powered Change Is Reshaping America. In all fields, I find it so useful to ask that short, yet powerful question. Prior to making a recommendation, it’s best to complete a diagnosis. In any situation, if…
A learning that has proved so helpful to me is to “pause to learn more.” What do I mean? There is great value in pausing and taking time to learn more prior to taking action. I’ve found that taking time to ask a few questions and do some digging usually proves very helpful. Some may relate this to a form of appreciative inquiry. There can be words people use that can be misleading if taken as…
There are many items involved in running a financially sustainable company/organization. The intent of this column is to point out three that have a large impact on all operations. They are selection, development of leaders, and messaging. Companies usually have someone whose main job is to oversee these areas. In the book Execution: The Discipline of Getting Things Done by Larry Bossidy and Ram Charan, the authors shared that while someone else may be the main point person in…
In this short, four-minute chat with Quint Studer, Dr. Thom Mayer gets straight to the point on what individuals and organizations can do to combat burnout. He shares a few insights from his book Battling Healthcare Burnout: Learning to Love the Job You Have, While Creating the Job You Love, which happens to be the Winner of the 2022 ACHE James A. Hamilton Book of the Year Award. For example: Leadership (a noun) is worthless, but leading…
That sense of having no control over our workday is a big contributor to burnout. In this talk with Quint Studer, Dr. Josh Kosowsky, ER physician at Brigham and Women’s Hospital, discusses how a concept he calls “shift hygiene” helps us restore some control and reduces those stressors we can reduce. It means deliberately doing certain things before, during, and after a shift to improve our own experience and promote wellbeing in others. For instance,…
A main role in my career is creating ways to build and sustain high performance. By “high performance” I mean the organization’s key success metrics. “Sustainability” is performing at a high level over time. A few of the items I’ve focused on over the years have been retaining employees and creating great patient experiences in the healthcare sector. Due to experiencing some success in healthcare, many of my methods and books are used in non-healthcare…
This is the tale of two perceptions. One (held by the leader) is “I don’t want to overwhelm them.” The other (held by the employee) is “I am not getting the opportunity to develop. My leader holds on to things I could do or would like to do instead. Maybe my leader does not trust me?” I was talking to the president of a small organization. He had just finished one-on-ones with many people in…
When an organization holds learning events for your leaders, are they leadership development or leadership awareness or both? My experience is that awareness is part of development; however, it is not everything. Many organizations with great intentions provide what they call leadership development, yet after attending hundreds of these, I’ve realized they’re more about introducing a subject, or leadership awareness. The real development comes when people leave the session and put what they learned into…
We know when we feel we belong somewhere. For years I have shared that most people appreciate a work environment where they believe the work they are doing fills a purpose, is worthwhile, and makes a difference. Today, I feel it takes much more than that. A person can feel all of those things and still may not feel that they belong. Belonging is that deep-down sense that “this is the right place for me.”…