Hosted by Quint Studer with special guests Linda Deering Dean and Don Dean

Being a good listener is the key to being a great leader. Executive Coaches and National Speakers, Linda Deering Dean and Don Dean join Quint this week on The Busy Leader’s Podcast to share their advice on how to become a more empathetic listener and an overall better leader.

Linda has a passion for improving leaders, employees, and organizations. She shares how in order for individuals to be great leaders they must be coachable—in order for people to be coachable we must let go of our egos. She highlights that great leadership starts with self-awareness.

Don emphasizes how being an empathetic listener, especially when it comes to patient care, can make a world of difference in patient satisfaction. Being a good listener starts with being present in a conversation. Don provides tips to ensure your patients know you are listening to them and making sure they know you care.

Resources:

Presentation from The Gratitude Symposium:

“Caring From The Heart” – Don Dean
“Outstanding Leadership is a Choice” – Linda Deering Dean

Book referenced: Compassionomics| Evidence That Caring Makes a Difference by Stephen Trzeciak and Anthony Mazzarelli

Hosted by Quint Studer with special guests Kristin Baird and Jeff Atwood

Looking to reconnect back to your purpose? Kristin Baird, President and CEO, of Baird Group, and Author, Speaker, and Healthcare leader, Jeff Atwood are on The Busy Leader’s Podcast this week to share the power of storytelling and the deep and impactful way it connects us to each other.

Kris explains how having a great patient experience starts with having a great culture; having a great culture retains talent. She says that the best way to build a great culture within your organization is by having an unrelenting focus on people as individuals. Healthcare organizations tend to spend more time recruiting new people rather than retaining the talent they already have. Kris empathizes that when we get to know our people better and listen to their stories, we then know how to coach and lead them better. Stories connect us back to our purpose.

Unlike Kris, Jeff never intended to get into the healthcare industry. It wasn’t until his daughter Madison was born that Jeff saw first-hand the difference that healthcare workers make each day. Going to doctor’s offices and hospitals regularly with his daughter, Jeff saw the impact that Madison’s story made on those who listened. He soon discovered the power of storytelling. Jeff explains how we must focus on the importance of telling stories because hearing and understanding the story of a patient can make all the difference in their care.

The is a must-listen for healthcare leaders, providers, workers, or anyone looking to connect back to their calling.

Resources:

Leadership Essentials

Be The Leader Nobody Wants to Leave

Importance of Storytelling

Learn more about stay interviews and how they can improve engagement and retention.

Hosted by Quint Studer with special guest Dr. Swati Mehta

Calling all healthcare workers, leaders, and providers looking to reinvest in themselves and replenish their emotional bank accounts! Dr. Swati Mehta, adult hospitalist at CommonSpirit Sequoia Hospital, California and Executive Director of Quality & Patient Experience at Vituity, a physician-owned and led partnership in acute care innovation that is committed to transforming healthcare for the benefit for all, is on The Busy Leader’s Podcast this week. Dr. Mehta share her tools and best practices for improving patient care and physician burnout.

Dr. Mehta started her journey in healthcare leadership about 10 years ago when she was a hospitalist and part of a 20-physician team. While on this team, her Medical Director unblinded each physician’s patient experience scores. Dr. Mehta shares how these scores became the catalyst for her building the best practices for herself and her team to improve patient experience while becoming the only minority leader in her organization.

Dr. Mehta set out to develop techniques designed to make improving patient experience and healing burnout among healthcare workers real and achievable. She shares some of her valuable tools such as the 6H Framework, which is designed to connect patients with their clinical teams; R.I.S.E., a technique to address healthcare burnout amongst your team; and R.E.A.L., a tool to connect with patients virtually. If you are looking to reinvest in yourself and your team this is the episode for you!

Connect:

Swati Mehta, MD, FACP , CPXP
Director of Quality & Performance
Patient Experience- Vituity
Chair- S.H.M Patient Experience Executive Council
Executive board member- S.H.M Bay Area Chapter
Mobile: 510.410.1991
www.vituity.com
Swati.Mehta@vituity.com

Tools and Resources: 

1. 6H Model for Human Connection ( S.H.M The Hospitalist August 2020)
2. 6H model to connect with your team 
3. R.I.S.E  from Burn out like a phoenix! 
4. COVID patient experience  

Hosted by Quint Studer with special guest Vincent Brown

Hosted by Quint Studer with special guests Dan Gentry and Anthony Stanowski

Hosted by Quint Studer with special guest Chester Elton

Have you experienced stress or anxiety at work? Chester Elton, Author and Executive Coach, is on The Busy Leader’s Podcast this week to explain how leaders can help their employees with mental health issues. Chester talks about his books he co-authored with Adrian Gostick, Leading with Gratitude: Eight Leadership Practices for Extraordinary Business Results, and Anxiety at Work: 8 Strategies to Help Teams Build Resilience, Handle Uncertainty, and Get Stuff Done. He dives into how the most important thing we can do as leaders is normalize the conversation around mental health because you can’t solve a problem you can’t talk about. He also emphasizes that the most essential skill we must have as empathic leaders is the ability to listen to our employees. When employees feel comfortable and heard, organizations thrive. If you are looking for tips and best practices on how to open the conversation about mental health with your employees, this is the podcast for you!

The first 50 people to email Quint@QuintStuder.com will receive a copy of one of the books mentioned above.

Click HERE for books and resources.

About Chester Elton:
Chester Elton’s work is supported by research with more than a million working adults, revealing the proven secrets behind high performance cultures and teams. He has spent two decades helping clients around the world engage their employees in organizational strategy, vision and values. In his inspiring and always entertaining lectures, Chester provides real solutions for leaders looking to build culture, manage change and drive innovation.

Chester is co-founder of FindMojo, a global assessment company, and author of multiple award-winning New York Times, USA Today and #1Wall Street Journal Bestsellers All In, The Carrot Principle, Leading with Gratitude, and Anxiety at Work. His books have been translated into 30 languages and have sold more than 1.5 million copies.

Chester has been called “fascinating” by Fortune and “creative and refreshing” by the New York Times. He appeared on NBC’s Today Show, CBS 60 Minutes, and is often quoted in Fast Company, Newsweek and the Wall Street Journal. In 2021, Global Gurus research organization ranked Chester among the world’s top leadership experts and organizational culture experts. He is a member of Marshall Goldsmith’s 100 Coaches pay-it-forward project and serves as a board member for Camp Corral, a non-profit for the children of wounded and fallen military heroes.

Some of Elton’s clients include GE, Novartis, Duracell and Pepsi. As an executive coach, he has helped high potential leaders at American Express, Cubic, and the World Bank

Connect with Chester:
https://twitter.com/chesterelton?lang=en
https://www.youtube.com/channel/UCCK77lFrQJv8ql7t2yrwonA
https://www.linkedin.com/in/chesterelton/
https://www.facebook.com/ChesterElton/
https://www.instagram.com/chester.elton/

Hosted by Quint Studer with special guests Bert Thornton and Mort O’Sullivan

What makes a good mentor? Bert Thornton, former President and COO of Waffle House, and Mort O’Sullivan, former Managing Member of the Gulf Region of Warren Averett, have the answers to this question on this week’s episode of The Busy Leader’s Podcast! The two dive into the importance of having a mentor and how meaningful it is to be one. They explain that asking for mentorship can be a simple as asking someone to join you for a cup of coffee. Mentoring is more than just business advice, it is coaching, training, and valuable life lessons. Bert and Mort share how the most powerful mentoring tool is merely asking an instructive question. With the extensive knowledge and experience that these two have, you will be sure to have some great takeaways from this episode!

Resources:
Studer Community Institute Accelerate Roundtables
Studer Community Institute – The Spring VMS Mentoring

About: Mort O’Sullivan
Mort O’Sullivan, of Pensacola, retired as the Managing Member of the Gulf Coast Region of Warren Averett, LLC CPAs & Advisors in December, 2017. He worked in the management consulting practice, served as a member of the Firm’s Executive Committee and led the Firm’s Gulf Coast BP Claims Disaster Recovery Team.  He currently serves in a mentor role for The Spring, a division of the Studer Community Institute.

O’Sullivan attended Washington & Lee University and ultimately earned his Bachelor of Arts degree in Accounting from the University of West Florida in 1973. He became licensed as a Certified Public Accountant in the state of Florida in 1975. He began his accounting career with the international accounting firm Deloitte Touche in Atlanta.

O’Sullivan’s professional civic affiliations include: Board Member, Institute for Human and Machine Cognition; Board Member, Ascension Florida and Gulf Coast; Board Member, Studer Community Institute; Advisory Board Member, Pensacola Blue Wahoos; Past Board Chair, University of West Florida Board of Trustees; Past Chairman, Greater Pensacola Chamber of Commerce; Past Board Member, Florida Chamber of Commerce; Past Board Member, Gulf Power Company; Past Board Member, Community Foundation of Northwest Florida; recipient of Pensacola Chamber of Commerce, Professional Business Leader of the Year Award; and recipient of Pensacola Chamber of Commerce, Pioneer Award.

O’Sullivan has been married to his wife Nancy for 49 years. They have two sons, two daughters-in-law and six grandchildren.

About Albert S. (Bert) Thornton
Albert S. (Bert) Thornton was born in New Orleans, LA in 1945 and grew up in Tampa, Florida.  He played football at T. R. Robinson High School, where he was President of the Student Body and attended the Georgia Institute of Technology on a full football scholarship. Bert was a member of the Alpha Tau Omega fraternity at Georgia Tech and graduated in 1968.

Bert served two years as an artillery officer in the United States Army and served one tour with the 5thBattalion, 2nd Artillery in South Vietnam.

Upon separation from the service, he worked as a systems analyst and salesman in NCR’s IT Division, and in 1971, Bert joined Waffle House as a manager trainee.  Four years later, he became a Vice President.  In 1994, he was elected to the Board of Directors. For over 40 years, Bert worked with both Company and Franchise Operations in Waffle House and in 2004 was named President and Chief Operations Officer of Waffle House, Inc. Today, he is the retired Vice Chairman Emeritus of Waffle House.

Bert is also very active at Georgia Tech, serving from 1996-2000 as a member of the Alumni Association Board of Trustees. In 1999 he chaired Tech’s highly successful $7.8 million dollar annual giving “Roll Call” initiative, and was named President of the Alumni Association in 2001 and 2002. He has been a member of the Georgia Tech Foundation Board of Trustees since 2001 where he has served on the Finance, Development and Stewardship Committees. In 2016 Bert received the Joseph Mayo Pettit Alumni Distinguished Service Award, the highest award conferred by the Georgia Tech Alumni Association.

Bert is a member of the board of directors of The Studer Community Institute in Pensacola, Florida and is an Entrepreneur in Residence at the University of West Florida, College of Business- Center for Entrepreneurship.

Bert also has an Advisory Board role with The Museum School of Avondale Estates, a charter public elementary-middle school in DeKalb County, Georgia. He is a former trustee of the school and was honorary chair for The Museum School’s successful 5 million dollar expansion capital campaign.

He is the recent author of the book Find an Old Gorilla, a handbook for the development of emerging leaders.

Bert lives in Perdido Key, Florida with his wife, Kathy, who devotes her time to several “not for profit” organizations. Kathy and Bert have three daughters: Aspen, Chaice, and Mayson. All three girls are very successful graduates of Georgia Tech and members of the Alpha Delta Pi sorority.

Hosted by Quint Studer with special guest Brian Cunningham

Brian Cunningham, CEO of Wahiawa General Hospital in Hawaii is on the Busy Leader’s Podcast this week. Brian shares with Quint his journey in healthcare—from starting as a hospital parking lot attendee to becoming (what he is now) hospital CEO. The two discuss the biggest key to leadership: awareness. His most recent book, Our AQ (Awareness Quotient): The Missing Link to Extraordinary Leadership and Life covers how to understand and use our AQ to become better leaders, which he explains. Brian also mentions his other publication, The Leadership Revolution: Because Evolution Takes Too Long  where he defines the importance of laying out the natural developmental progression of leadership and sequencing you own development. This is an episode aspiring leaders everywhere won’t want to miss!

About Brian Cunningham, MBA
Brian is a student of leadership and life. Starting out as a Parking Lot Attendant at a large hospital in Philadelphia, he has worked through every level within this complex industry, eventually working his way to serve in the role of CEO. Throughout this journey he purposefully studied the leadership/followership dynamic to understand both the illusions and deeper realities of leadership service.

As a life-long learner, Brian has earned two clinical degrees and an MBA; while also reading and studying hundreds of books and articles on personal growth, leadership and spirituality; attending numerous workshops, retreats and certification courses led by experts in their fields; and continuing to practice and integrate these experiences into real life.

At a point on this journey, while immersed in seeking a more effective and integrated approach to leadership service, the full developmental progression of our growth as a leader began to “emerge” to Brian… who then organized these findings into a unique and practical framework that others can use to develop their own expression of leadership mastery. The AQ Model of leadership development is detailed in his book, The Leadership Revolution: Because Evolution Takes Too Long. While the fundamentals of our AQ (Awareness Quotient) are illuminated in his groundbreaking book, Our AQ (Awareness Quotient): The Missing Link to Extraordinary Leadership and Life.

As an active Leader in today’s complex healthcare environment, Brian understands the real challenges and the amazing opportunities that these complexities present to us, and he is here to share his visionary yet practical approach to taking our leadership service to the highest levels.

 https://awarenessquotientleadership.com 

Hosted by Quint Studer with special guest Liz Jazwiec

Quint and Liz together again is something you won’t want to miss! Having worked together since 1993, it’s always fun to hear them talk about their early days together (where they often did NOT see eye to eye). It’s no surprise that they have both turned their attention to helping healthcare workers through the pandemic. Liz talks at length about WHY those in healthcare are reluctant to ask for help when they need it and the enormous guilt they feel around not being available for their children and their families. She offers tools and tactics for those struggling, as well as tips for leaders on what they can do to make a real difference in the lives of their employees. As a former ER nurse turned national speaker, you can bet Liz’s ideas are always super practical, highly impactful and easy to implement.

Resources:
https://www.lizjaz.com

In May, Liz  will be presenting at The Gratitude Symposium, a free month-long series of online presentations from 45 well-known experts meant to thank, teach, and inspire those in healthcare.

Her session is entitled “Stressed! Who me? Selfcare for the Selfless .” All you have to do is register to view the material, and you can watch the videos on your schedule. Information on how to register can be found at www.thegratitudesymposium.com/.

To make it easy to register your entire workforce or student body, please contact Nicole Webb Bodie at Nicole@QuintStuder.com or 850-748-2027.

Stressed! Who me? Selfcare for the Selfless
In this important and timely presentation, Liz will focus on the importance of self-care as a critical and necessary survival skill for all of us deemed “essential workers.” As practiced and skilled that we are in helping others, often we are not so great at helping ourselves. In fact often just the term selfcare brings up feelings of discomfort and guilt. All participants will benefit from tactics and techniques shared in order to recognize stress in its early stages, implement both emotional and physical selfcare strategies and most importantly keep ourselves from sliding into negative self-destructive habits. She concludes with a straightforward approach to the importance of our collaboration with others in fostering a healthy work environment by focusing on our strengths as individuals as well as the abilities of our teams

Objectives – Discover the importance of selfcare as a necessary practice. – Acquire strategies in managing stress. – Discuss the impact of replacing guilt with pride.

Hosted by Quint Studer with special guest Jason Wolf

This week Quint talks with Jason Wolf, PhD, CPXP, from The Beryl Institute an organization committed to elevating the human experience in healthcare through research and the sharing of best practices. They focus on patients and families, as well as those who work in healthcare and the communities they serve.

In this episode, Jason shares with Quint the latest research from the Institute around understanding the human experience in healthcare. He reveals which ideas gained strength during the pandemic, as well as upcoming trends, including the growing acknowledgment of patients as consumers, a bigger spotlight on the healthcare workforce, healthcare inequities and disparities, the importance of communities, and how all these things impact the human experience in healthcare.

In May, Jason will be presenting at The Gratitude Symposium, a free month-long series of online presentations from 45 well-known experts meant to thank, teach, and inspire those in healthcare.

His session is entitled “To Care Is Human: Elevating the Human Experience in Healthcare and Beyond.” All you have to do is register to view the material, and you can watch the videos on your schedule. Information on how to register can be found at www.thegratitudesymposium.com/.

To make it easy to register your entire workforce or student body, please contact Nicole Webb Bodie at Nicole@QuintStuder.com or 850-748-2027.

To Care Is Human: Elevating the Human Experience in Healthcare and Beyond

In this talk, Jason Wolf discusses how healthcare at its heart is built on a simple premise: We are human beings caring for human beings. This idea is grounded in the reality that both those who seek care and those who provide it agree that what matters most is the relationships they build through listening and communicating clearly, teamwork, and respect. The evidence shows that with a commitment to caring and to the human experience provided in every healthcare encounter, healthcare organizations can and will achieve the quality and financial results desired and the loyalty they seek. In the end, the humanity on which healthcare is built may be its greatest key to success.

Resources: 
Consumer Perspectives on Patient Experience 2021
This report is a follow-up to The Beryl Institute’s 2018 study, Consumer Perspectives on Patient Experience 2021 reveals the qualities healthcare consumers look for in a healthcare experience remains much the same, even during a global pandemic. The data also provides a clear call to action. In order for healthcare providers to remain viable and competitive long-term, they must reinforce their efforts to deliver an exceptional experience and focus on being genuinely patient/consumer-centered.