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Why Recruiting Tomorrow’s Senior Leaders Starts Before They Earn Their Degrees

Healthcare Plus Solutions Group
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Developing tomorrow’s healthcare leaders is vital. The sooner we can lure the best talent into healthcare administration, learn what drives them, develop and mentor them, and create cultures that help them thrive, the healthier our organizations and our entire industry will be. In a recent podcast interview, Dan Collard discussed this topic with Céu Cirne-Neves, MPA, FACHE, who has over 25 years’ experience as a healthcare executive and currently serves as a faculty member in the undergraduate and graduate…
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We Are All Day-to-Day, So Let’s Act With Urgency

Quint Studer
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“He is listed as day-to-day.” This is a term used in sports when there is uncertainty about whether a player will play in an upcoming game. Vin Scully, the late, great play-by-play announcer of the Brooklyn/Los Angeles Dodgers, immortalized this term when he said, “He’s day-to-day, but then again, aren’t we all?” This quote became top of my mind when I spent time with Harold Dawson, a friend of mine. Both of us know the…
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Patti Frank | The Healthcare Plus Podcast

Building a “Best Place to Work”: Tried & True Strategies For Success

Healthcare Plus Solutions Group
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When Patti Frank became Chief Nursing Officer and Chief Operating Officer at CCM Health in Montevideo, Minnesota, she wondered if she could replicate the employee engagement success she had in a previous job at a different organization. The answer turned out to be yes. Under her leadership, CCM Health debuted at #66 on Modern Healthcare’s Best Places to Work list—and climbed to #9 this year. In a recent podcast interview with Dan Collard, Frank talks about how they achieved it–despite challenges with high turnover, a reliance on travel nurses,…
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Narrate and Celebrate Positive Change

Quint Studer
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Things have changed so much! Hard to believe it is the same place. When we see a community, or a place of work, or even a person often, changes in them appear to take place gradually. Things seem to move slowly or not at all. When we’re away for a while and then see the person or place again, changes may feel dramatic. After my book Building a Vibrant Community: How Citizen-Powered Change Is Reshaping America was published,…
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Be the Boss of Your Brain: A Framework to Help Leaders Fight Burnout and THRIVE

Healthcare Plus Solutions Group
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While the path to healthcare leadership can be exhilarating, it can also wear people down when they don’t know how to manage the stress that comes with it. Yet it is possible for leaders (and everyone) to avoid burnout and thrive in healthcare, regardless of our industry’s pressures. It requires being what Annamarí Dietrichson calls “the boss of your brain.”

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How (and Why) to Make Continuous Improvement Part of Your Culture

Quint Studer
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Part two of a two-part series on innovation Innovation often comes from outside an organization. Why? “Outsiders” have fresh eyes and are not undoing something from the inside. As discussed last week, people are comfortable with things staying the same (assuming what is taking place works to a degree). In a session on change, the presenter asked us to cross our arms. We did this easily. For me, it is my left arm over my right. We…
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Natasha Lee | The Healthcare Plus Podcast

Day One and Beyond: Helping Remote Hires Feel They Belong…From the Beginning.

Healthcare Plus Solutions Group
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Belonging is a powerful force. When employees feel it, the whole organization thrives. Teams are stronger and more productive. People are more receptive to be coached. High performers become “ambassadors” who bring in other high performers. It makes sense to create belonging right away, which is why it’s a central tenet of our Emotional Onboarding™ system. But what if you’re hiring remote employees? How do you create belonging then? In a recent podcast with Dan Collard, Natasha Lee, the…
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The Best Leaders Are “Unsettlers.” (Moving People Past Pushback.)

Quint Studer
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Part one of a two-part series on innovation. March 20th was the first day of Spring. I find people are psychologically motivated this time of year to take a fresh look at how we do things and make positive changes. That’s why this felt like the perfect time for a two-part series on innovation. “The six most expensive words in business are: ‘We’ve always done it that way.’” Abby Spence, the CEO/Administrator for Signature HealthCARE of…
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Six Powerful Tactics That Elevate Patient Experience

Healthcare Plus Solutions Group
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Patient experience has changed tremendously over the years. Early in Quint Studer’s career, some 80 percent of C-suite people were unaware of their results in this area. Today, in part due to Quint’s work in the field—he connected patient care to the concept of customer service, and has been credited with putting patient experience “on the map”—it is now a vital part of healthcare. Even so, with budget reductions, restructuring, and other challenges, many organizations…
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The “Trust Trilogy”: Three Employee Engagement Survey Questions That Help Measure Trust

The “Trust Trilogy”: Three Employee Engagement Survey Questions That Help Measure Trust

Quint Studer
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The Human Margin: Building the Foundations of Trust is a book written by Katherine A. Meese, PhD, and me. Why did we author this book? The research studied by Dr. Meese shows the significant impact trust has on organizational performance. When trust is high, there is better employee retention. Better employee retention leads to better results across the board. As Dr. Meese and I have presented on this topic, it is gratifying to show organizations that…
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