In the first book I authored, Hardwiring Excellence, I used the metaphor of a flywheel to describe how consistent, values-driven actions create momentum in an…
“Face the brutal facts.” That is a lesson Jim Collins included in his book Good to Great: Why Some Companies Make the Leap…and Others Don’t. This book…
Healthcare Plus Solutions Group® (HPSG) is excited to welcome uLeadership®, a nationally and internationally recognized professional development and research company focused on relational leadership…
Do you focus on the goal or on the barriers to the goal? When asked this question, most people will answer that they focus on the goal. I know I would have answered it that way—until I had an experience that changed my perception of myself. I spend time with people in leadership roles. I describe some of them as very high performing. This is based on the measurable outcomes that are produced by them…
I share “boots on the ground” observations. This week’s column is about some phrases that may seem harmless on the surface, but that may send a message we’re not aware we are sending. A person who read my new book Sundays with Quint, which is a collection of some of my leadership columns, recently reached out. She shared how helpful the book is to her and asked where the content comes from. My first response was “thank…
When he returned to lead Apple, the late Steve Jobs shared with employees that the goal was to make much of what they do obsolete—not the mission of Apple, but the tools and techniques. His belief was that each person and every organization benefits by always being in the mode of continuous improvement. Twenty years ago, I wrote the book Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference. The Wiktionary dictionary defines hardwire this way: “to connect components…
As you read in “Rewiring Excellence: Hardwired to Rewired”, The Human Capital Ecosystem™ Assessment is a leader-friendly version of holding up the mirror to look at how we’ve done things in the past and how we might re-imagine things going forward. What’s in? What’s out? This process gives the organization the opportunity to ask for and listen to the voice of the entire leadership team and more. As you’ll see referenced later in the explanation…
“I was wrong.” “I am wrong.” “I may be wrong.” How easily these words come to a person and how willing they are to say them can be the difference between success and failure. They can be the difference between creating or reducing trust and building or destroying a relationship. They can be the difference between growing a business or losing a business. They can be the difference between saving lives or losing lives. I…
Over the years of writing, speaking, facilitating workshops, and working with organizations, my experience is that people comprehend ideas and actions better when they can relate them to something they are already familiar with. Right now, I am finding many people can relate to the contrast between how one treats their phone and how they treat themselves. Think about how people take care of their phone. For example, I bought a special cover for the display…
Today, Healthcare Plus Solutions Group (HPSG), announced the launch of its latest Models of Care Insight Study in partnership with Joslin Insight. The latest survey follows a nationwide survey conducted in January 2023 that heard from 3,378 frontline nurses, nurse leaders, and healthcare executives on organizational resistance to change, gaps between workforce ranks, and high-impact care delivery roles. After the release of the results, healthcare leaders requested a follow-up study be conducted to learn more…
How do you manage less-than-positive feedback? This is an area I need ongoing work in. A person sent a long story to me in which he shared his frustration regarding how he was treated by someone in an organization he was dealing with. He did not send this story so I would contact the organization, but to vent and get my opinion. I know the top person in the organization he is frustrated with. When I…
In the dictionary, the definition of autonomy is most often based on the core notion of self-government or self-determination. My experience in working with many organizations is that many equate autonomy with being trusted. It is often seen as the opposite of micromanagement. When a person in leadership is asked how they feel about working for someone, it may be viewed as a positive statement if they say, “I like it, they leave me alone.”…
One does not have to look very far to find articles on the problems organizations are facing. Financial challenges. Staffing shortages. Lack of supplies. Burnout. Communication shortfalls. These are all valid issues. Good leaders identify the problems; the best leaders do that and find solutions. A culture of solutions must be cultivated. A good place to start is when a person brings you a problem, ask the question, What do you recommend? It matures the workplace. When…