Physicians are often asked to lead—but are rarely prepared for the role. Promotions can happen overnight, often with no formal training and little support.…
Getting to a culture of always is an elusive outcome for organizations. Achieving excellence with every process, behavior, and customer interaction—is hard. It separates great organizations…
How employees perceive things often depends on their leader. I often speak to organizations that are undergoing a merger or consolidation. (This is happening…
Like most other healthcare organizations, post acute staffing shortages have created real challenges. Abby Spence, who has been a nursing home administrator for the…
There are many items involved in running a financially sustainable company/organization. The intent of this column is to point out three that have a large impact on all operations. They are selection, development of leaders, and messaging. Companies usually have someone whose main job is to oversee these areas. In the book Execution: The Discipline of Getting Things Done by Larry Bossidy and Ram Charan, the authors shared that while someone else may be the main point person in…
In this short, four-minute chat with Quint Studer, Dr. Thom Mayer gets straight to the point on what individuals and organizations can do to combat burnout. He shares a few insights from his book Battling Healthcare Burnout: Learning to Love the Job You Have, While Creating the Job You Love, which happens to be the Winner of the 2022 ACHE James A. Hamilton Book of the Year Award. For example: Leadership (a noun) is worthless, but leading…
That sense of having no control over our workday is a big contributor to burnout. In this talk with Quint Studer, Dr. Josh Kosowsky, ER physician at Brigham and Women’s Hospital, discusses how a concept he calls “shift hygiene” helps us restore some control and reduces those stressors we can reduce. It means deliberately doing certain things before, during, and after a shift to improve our own experience and promote wellbeing in others. For instance,…
A main role in my career is creating ways to build and sustain high performance. By “high performance” I mean the organization’s key success metrics. “Sustainability” is performing at a high level over time. A few of the items I’ve focused on over the years have been retaining employees and creating great patient experiences in the healthcare sector. Due to experiencing some success in healthcare, many of my methods and books are used in non-healthcare…
This is the tale of two perceptions. One (held by the leader) is “I don’t want to overwhelm them.” The other (held by the employee) is “I am not getting the opportunity to develop. My leader holds on to things I could do or would like to do instead. Maybe my leader does not trust me?” I was talking to the president of a small organization. He had just finished one-on-ones with many people in…
When an organization holds learning events for your leaders, are they leadership development or leadership awareness or both? My experience is that awareness is part of development; however, it is not everything. Many organizations with great intentions provide what they call leadership development, yet after attending hundreds of these, I’ve realized they’re more about introducing a subject, or leadership awareness. The real development comes when people leave the session and put what they learned into…
We know when we feel we belong somewhere. For years I have shared that most people appreciate a work environment where they believe the work they are doing fills a purpose, is worthwhile, and makes a difference. Today, I feel it takes much more than that. A person can feel all of those things and still may not feel that they belong. Belonging is that deep-down sense that “this is the right place for me.”…
As we head into the height of the holiday season, many of us are excited about taking a few days off work, spending time with our families, and enjoying fun activities and traditions. This is a good thing. We are so fortunate to get to have these meaningful experiences. But let’s take a moment to thank those who must work: physicians, nurses, healthcare staff, first responders, servers in restaurants, airline employees, military personnel, clergy members,…
We live in complex, chaotic times, and it can feel like we’re busier than we’ve ever been before. Everybody’s got a full plate. When I speak to groups and ask, “Whose plate is chock-full right now?” 100 percent of the hands go up. This is not a new response. As long as I have been doing this work, no one has ever said, “I don’t have a full plate.” Our plates have always been full, and…
A flashback is a past incident recurring vividly in the mind. When one has been around a long time, there are more situations that bring back past situations and/or experiences. Almost 20 years ago, I put together over 100 questions I had received from people and published them. The book is titled 101 Answers to Questions Leaders Ask. The goal was to be helpful to those in leadership by providing suggested ways to respond to…