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ACHE 2025 Congress on Healthcare…

  Don’t miss Healthcare Plus Solutions Group (HPSG) co-founders, Dan Collard and Quint Studer, speaking at the ACHE 2025 Congress…

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Post-Acute Leadership Institute 2025 Atlanta…

  The Post-Acute Leadership Institute is designed to help you – and your leaders – achieve and sustain improved outcomes.…

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Is Forgiveness Part of Your Culture?

Quint Studer
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“We all make mistakes” is a phrase we all have likely heard. It is often used to reduce someone’s guilt over making a mistake and/or the fear of the consequences of that mistake. Because it is human to make mistakes, forgiveness is crucial inside organizations. We know that some mistakes are much more serious than others. I recently heard a presentation from an engineer who worked in nuclear energy. The talk was on Human Factor…
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Stopping the Telephone Game in Your Organization

Quint Studer
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Most of us have heard of the game called “telephone.” Here is how it works: People line up in a single-file line. The first person in the line has a message whispered in their ear. This person then whispers the message they heard to the next person. This continues until the message has reached the last person in line, who then shares out loud what they heard. It is not unusual for this final message…
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“I Don’t Know” and “I Missed On That”: Two Phrases That Will Change Your Life

Quint Studer
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I am fortunate to hear from a variety of people each week sharing questions as well as their thoughts on different topics. Having my own companies, I am in the field each week experiencing the same situations they do. I received a call from a CEO of a company. He said he reached out to me because he felt I would have an answer to the situation he was in. After he explained, I said,…
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Reducing Fear and Anxiety

Quint Studer
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I recently did a podcast with Mindy G. Spigel, RN, MSN, CPXP. She has a new book. It’s called There’s a Snake on My Head! Strategies for Alleviating Fear and Anxiety in Healthcare for Patients, Families AND Healthcare Teams. In the podcast, she talks about research she did on reducing fear and anxiety. When people were asked how they want to be treated when they’re scared or anxious, their answers boiled down to this: “Keep me informed,…
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Seven Ways to Start Letting in the Positives (and Start Being Kind to Yourself)

Quint Studer
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Part Two of a Two-Part Column Are you harder on yourself than perhaps you should be? Many leaders are. We want to do our best work, and it’s easy to feel like we let others down when we are not perfect. I know this is true because I sometimes feel this way. Actually, I have gotten better than I used to be, but I still have my moments. If you read my column last week,…
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Do You Filter Out the Positives?

Quint Studer
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Part One of a Two-Part Column A question I get asked often, particularly by less-experienced managers, is, “What’s the number-one piece of advice you have for people new to leadership?” My answer is, “Always be kind to yourself.” I’m not sure I would have said that years ago. Maybe it’s age. Maybe it’s experience. Maybe it’s life lessons. Whatever the reason, it’s the first message I give these days. Recently I received a phone call from…
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Work/Life Balance: Coming To Terms With Our “Seasons”

Quint Studer
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For years, the topic of work/life balance or work/life blend has interested me. Achieving it seems rather elusive. It reminds me of the saying, “My serenity is directly tied to my expectations.” I am not saying we shouldn’t strive for balance. It is very important, and of course we all want to achieve as much balance as possible. It’s just that, at least during certain seasons of our lives, we need to accept that we’re…
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Do You Have a Culture of Optionality?

Quint Studer
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What is a culture of optionality? How do you know if you have one? The answer lies in the definition of optional. When something is optional, one can choose to do it…or not. When a company finds itself not getting the outcomes we want over time, it may be that a culture of optionality has developed. At times, the leader of an organization may decide to add a new tactic or make a change due…
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A Good Person Is Resigning. Here’s How Not to Burn the Bridge

Quint Studer
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If you are in management, you have probably experienced this scenario: One of your best employees asks to meet with you and informs you that they have accepted an offer from another employer and are resigning. How do you respond? Most likely your response is based on your relationship with the person and their performance. If they are a solid performer and you wish they would stay, what if you said to them, “If your…
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Investing in Human Capital Calls for a “Precision” Approach

Quint Studer
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Every organization invests in capital. Capital most often means things like building items, equipment, technology, etc. At budget time, a request goes out asking people what they see as their capital needs. Usually, more dollars are requested than are available. Then comes the process of prioritizing requests. Why is capital investment so important? Having the needed equipment, technology, and workspace is essential to achieving a company’s goals. They are important in creating a good place to…
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