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Placing Gratitude Front and Center

Quint Studer
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I have a book titled Daily Reflections that I read every morning. A recent reflection was titled “A Full and Thankful Heart.” The author stated, “I try hard to hold fast to the truth that a full and thankful heart cannot contain great conceits. When brimming with gratitude, one’s heartbeat must surely result in outgoing love, the finest emotion that we can ever know.” That author went on to share that most of us are very fortunate. We…
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There Is No Substitute for Experience

Quint Studer
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An organization has excellent facilities, technology, best-practice knowledge, and a passionate workforce—yet is not achieving organizational goals. And yes, senior leadership is solid. So what is the issue? In cases like this, I find that a good place to look is experience. What percentage of new people can a department or organization have until it impacts performance? There’s no single answer; it’s relevant to the department, the role, and the new person who fills it. It’s…
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Change is Hard. Be Kind to Yourself as You Bounce.

Quint Studer
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“Grace, not perfection.” This statement (which also happens to be the title of one of my favorite books by Emily Ley) was sent to me by Allyson W. Anderson, the executive director of Escambia County Healthy Start Coalition. She had read my column that mentioned forgiveness as a value. Allyson sent me a photo from a recent retreat they did, and forgiveness is listed on a visual they created. The team developed it. I also received an email from…
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Building Self-Awareness Into Your Company Culture

Quint Studer
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In my book The Busy Leader’s Handbook, Chapter 1 is on self-awareness and coachability. Self-awareness is one’s ability to perceive and understand the characteristics that make them who they are as an individual: personality, actions, values, beliefs, emotions, and thoughts. The greater self-awareness a person has, the more coachable they are. In the book, I provide tips on how to gain self-awareness and become more coachable. My experience is that a key characteristic the best performers…
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Administrator talking with Medical team at the Hospital

Two Trust Builders: Saying, “I’m Sorry,” and Giving Good Explanations

Quint Studer
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It is never wrong to say, “I am sorry.” After the last three years, which have been very tough, forgiveness may be needed. I got an early view of research that will be released in a few months. Things have changed quite a bit with employee engagement. With the many changes made, at times hour to hour, the issue of trust is a common theme. People wonder: Can I trust the CEO’s information? Is the…
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Successful partnership

Focus on Retention: Questions to Ask a New Employee

Quint Studer
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When I hear from leaders, staffing is almost always at or near the top of the biggest issues they are facing. It seems we are constantly asking ourselves, Do we have enough staff? This question usually centers on the number of staff. If we are fortunate enough to have the needed numbers, then the discussion moves to items like, What is the experience level of our staff? Usually it is both. One, there’s not enough staff, and two,…
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To Retain New Employees, Look at How You’re Managing Creative Tension

Quint Studer
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I spend a lot of time inside organizations. A common thread I see is that there are many people who are either new to the organization or, if they’ve been there for a while, are in a new position. Both situations can be daunting. Then add the fact that organizations don’t always adapt certain measures to the newness of the team, and the result is individual and organizational tension. Peter Senge, author of The Fifth…
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Effort Does Not Always Equal Results

Quint Studer
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Most of us have growing pains, or experiences that can be uncomfortable. Yet, when we look back on some of these pains, we can see they created our greatest learning gains. One of my growing pains was when I was told my job was not about how hard I was working or the hours I was putting in. My job was to deliver the outcomes I was being paid to deliver. At that time, I…
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Pre procedure pep talk

The Power of “Is It Doable?”

Quint Studer
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Is it doable? That is the question. As regular readers know, I have been able to get back into healthcare. However, at times, I still work with non-healthcare companies and also communities based on the ideas in my book Building a Vibrant Community: How Citizen-Powered Change Is Reshaping America. In all fields, I find it so useful to ask that short, yet powerful question. Prior to making a recommendation, it’s best to complete a diagnosis. In any situation, if…
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Male hospital administrator talking with doctors and associates during a staff meeting.

Make Decisions Based on Facts, Not Generalities

Quint Studer
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A learning that has proved so helpful to me is to “pause to learn more.” What do I mean? There is great value in pausing and taking time to learn more prior to taking action. I’ve found that taking time to ask a few questions and do some digging usually proves very helpful. Some may relate this to a form of appreciative inquiry. There can be words people use that can be misleading if taken as…
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