Hosted by Quint Studer with special guest Matthew Bates

On this week’s episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Matthew Bates. Matthew Bates is a Managing Director with Kaufman Hall and leads their physician enterprise service line. His expertise includes envisioning and executing transformations in healthcare around the physician enterprise, ambulatory healthcare delivery, healthcare economics and data & analytics.

Quint and Matthew discuss the financial pressures facing healthcare industry leaders today and discuss strategic solutions to create alignment and improve margins. To be successful in the current environment, Matthew Bates says leaders must focus on three key things:

1. Evolving physician alignment, relationships, and engagement
2. Adjusting care delivery models to maximize the impact of advanced practice providers
3. Rethinking the front door to the health system and how to engage patients outside of the emergency department

Listen to the full episode for further insights on how Matthew and his team at Kaufman Hall are guiding healthcare leaders to success today.

About Matthew Bates

Matthew Bates is a Managing Director with Kaufman Hall and leads their physician enterprise service line. Matthew has 30+ years of healthcare experience working with physicians and C-suite leaders in the US and beyond. His expertise includes envisioning and executing transformations in healthcare around the physician enterprise, ambulatory healthcare delivery, healthcare economics and data & analytics.

Matthew is a frequent author and speaker on the topics of the US healthcare economy, the future of healthcare and the evolving physician enterprise. He is the lead author of Kaufman Hall’s Physician Flash Report and numerous other thought leadership pieces. He is also the co-author of the book, Leading Medical Group Transformation.

Prior to joining Kaufman Hall, Mr. Bates was a Managing Director at Deloitte in their Strategy and Operations practice and launched their Healthcare AI & Data Strategy offerings. Before that, he was a Managing Director at Huron Consulting and a Senior Leader with Studer Group.

Mr. Bates holds a Masters of Public Health (MPH) degree from the University of Denver and a Bachelor’s in Health Care Management from the Metropolitan State University of Denver. He also serves on the curriculum committee for the Commission on Accreditation of Healthcare Management Education (CAHME).

Matthew is married to his primary care provider with whom he is raising twins in Montana. His son is into freestyle skiing and his daughter is a rodeo barrel racer. And when Matthew finds a quiet moment to slip away, you will find him standing in a cold mountain stream fly fishing.

Hosted by Quint Studer with special guest Carlton Ulmer

On this episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Carlton Ulmer. Carlton is a former healthcare leader, hospital CEO, and President with more than 26 years of experience in the industry. In January 2023, Carlton and Quint co-founded Build a Brain, Build a Life, Build a Community – a company that helps educate parents and caregivers about the crucial role they play in helping to develop a child’s brain and the importance of talk and interaction to fuel healthy brain development in the first three years of a child’s life.

In healthcare, we have a tendency to overcomplicate programs. Carlton shares that one of the things he loves about working in early brain development is the simplicity of it. 85% of a baby’s brain is being built in the first three years and words are the food it needs to develop. We have the opportunity in hospitals to provide educational resources to new mothers and fathers who happen to be the first teachers of their newborn and explain the role they play in brain development.

Tune in today to learn about the role you play in building brains and how you can offer resources within your own organization or community.

About Carlton Ulmer

Carlton has been a healthcare leader for more than 26 years across five states with a track record of creating a positive culture and a commitment to excellence always.

In 2022, Carlton founded N-Evolve, a firm who connects people, companies and ideas to transform outcomes through innovation, mentoring and best practices.

Carlton is VP of Healthcare at CogAbility, where they build Ai-powered digital employees (also known as CogBots) to empower leading government, education, and healthcare organizations – and the people they serve. CogBots automate low-value and error-prone tasks to free up staff to focus on what matters mosts: serving human life.

And most recently in January of 2023, Carlton co-founded with Quint Studer – Build a Brain, Build a Life, Build a Community — a company that helps educate parents and caregivers about the crucial role they play in helping to develop their child’s brain and the importance of talk and interaction to fuel healthy brain development in the first three years of a child’s life.

Contact Information:
Stephanie@BuildABrainNow.com
Stephanie cell: 706-936-1579

Carlton@BuildABrainNow.com
Carlton cell: 850-387-3846

Info@BuildABrainNow.com

Hosted by Quint Studer with special guest April Hansen

On this episode of The Healthcare Plus Podcast, Quint Studer is joined by special guest April Hansen. April Hansen, MSN, RN is a nurse by background and currently serves as the Group President of Workforce Solutions with Aya Healthcare. No matter the role, April says her primary love and passion sits with improving the human experience and improving healthcare.

April shares that there is an exciting hunger and interest today in rethinking how healthcare is delivered and how leaders are guiding those changes through data insights. One innovative model she’s seeing health systems take great interest in is virtual nursing. Leaders are re-evaluating processes and determining the division of labor that can be handled virtually versus what is required to be done hands-on. With this data, organizations will be able to then perfect and optimize workflows and back them with technology to make a great impact on the patient and caregiver experience.

Quint and April discuss:

• How healthcare leaders should leverage data as they consider innovative care delivery models
• Ways to reduce nurse workloads and improve caregiver satisfaction
• How Aya Healthcare is filling talent gaps to help health systems maintain service line operations and meet the needs of their community

About April Hansen

As Aya Healthcare’s Group President of Workforce Solutions, April Hansen, MSN, RN, is responsible for strategic business development, workforce solutions program operations, recruitment augmentation and clinical services support. Hansen has led her team through exponential growth with new client expansion and several organizational acquisitions, increasing the distribution channels for Aya’s 45000+ clinicians. A strong proponent of lifelong learning, April created the Aya Scholars Program, the industry’s first clinical ladder and professional recognition model for travel nurses, to ensure their continued career growth.

Passionate for improving the clinician experience and solving workforce challenges, Hansen spearheaded an industry-first qualitative market research project examining the lived experiences of core staff, veteran travel nurses and new travel nurses during the pandemic and understanding how that lived experience influences nurses’ career choices. The research, “Mind the Gap: Repairing the US Healthcare Workforce” and its findings have been featured by Healthcare Dive, Axios and SIA and have been presented at numerous hospital and healthcare associations, including Wisconsin Organization of Nurse Leaders where Hansen served as the keynote speaker.

April is a nurse and an entrepreneur. She successfully co-founded a clinical management technology to ease the administrative burden of healthcare student clinical placements in 2012 and achieved a successful exit when the technology was acquired in 2016. In addition, she co-founded a mobile application for nursing engagement and achieved support through a nationally ranked start-up accelerator in partnership with Microsoft in 2017.

Hosted by Quint Studer with special guest Blaine Douglas

On this episode of The Healthcare Plus Podcast, host Quint Studer is joined by Blaine Douglas, Managing Principal of Vizient overseeing indirect spend (or purchasing services). Blaine manages a team of 220 people who work to help Vizient’s provider members put processes in place and drive value. Quint and Blaine discuss how Vizient has driven its impressive workplace culture and created positive employee engagement results across the organization.

Vizient provides services that impact quality across the healthcare industry, but employees don’t necessarily see the direct impact they have on patient outcomes. Blaine believes that the key to improved engagement is tying the work his team members do to the company’s mission of improving patient care and serving member hospitals.

Listen to the full episode to learn more about:

• How to leverage employee engagement survey results
• Why having a “family atmosphere” is crucial to employee attraction, retention, and engagement
• How a hiring process can ensure bringing in talent that will flourish in your workplace culture

About Blaine Douglas

Blaine Douglas brings over 30 years of experience in the health care industry. His areas of expertise and professional skills include health care operations with a focus on operational efficiencies and expense control. Blaine leads the nonclinical consulting practice, including purchased services, supply chain, construction and facilities, and capital and equipment planning consulting service areas. Since joining Vizient, he has led many multimillion-dollar improvement projects totaling over $250 million in savings, including a $30 million financial improvement in 12 months at a large Southeastern academic medical center—surpassing a three-year savings guarantee in the first 13 months, exceeding the $12.5 million target by over 200% and improving a Malcolm Baldrige National Quality Award-winning health system’s supply chain savings by more than $16 million.

Prior to joining Vizient, Blaine spent 18 years in health system operations as a COO of a health system and CEO of a Level I trauma center. As CEO, Blaine led a dramatic hospital financial turnaround while also improving patient, employee and physician satisfaction, as well as overall hospital quality.

Blaine has a bachelor’s degree in fire safety engineering technology from Oklahoma State University, a master’s degree in health care administration from Oklahoma State University, and a Doctor of Health Administration degree from Central Michigan University.

May is Mental Health Awareness Month. If you know or have followed Quint Studer, you know that mental health is an incredibly important topic to him because it’s personal to him. Quint is open and vulnerable about his own challenges and struggles and actively works to reduce the stigma of mental health in the workplace for the benefit of all.

On this episode of The Healthcare Plus Podcast, we’re doing things a bit differently. Tune in as Nicole Webb Bodie interviews Quint Studer to learn more about his journey through depression and alcoholism. Quint discusses the resources that helped him achieve 41 years of sobriety, the stigma that he has experienced in the workplace, and why honesty and transparency are so important to him.

Listen to the full episode for insights on:

• How vulnerability creates a culture of safety within an organization
• How leaders can help reduce the stigma of mental health in the workplace
• The resources available for people who want to seek assistance
• And much more!

Explore mental health and well-being resources from Healthcare Plus Solutions Group:

• Well-Being Tool Kit
• Well-Being Handbook (hard copy)
• Well-Being Handbook (eBook)

Hosted by Dan Collard with special guest Natasha Lee

On this week’s episode of The Healthcare Plus Podcast, Dan Collard is joined by special guest Natasha Lee to discuss her innovative approach to leadership and service in both her organization and community. Natasha is the Co-Founder and CEO of Floyd Lee Locums, a concierge healthcare staffing firm for physicians and advanced practice providers.

Floyd Lee Locums’ organizational goal is to connect clinicians to purposeful work in order to impact lives and Natasha believes that weaving this purpose into every facet of the company has been the key to their early success. In order to build a culture that embraces that purpose, Natasha has focused on connecting to employees on a more personal level. Today, Floyd Lee Locums has 85 employees and Natasha interviews every employee herself before hiring, not so much to assess their ability but to get to know them as people and learn their heart. This also allows her to understand what motivates her employees and create a more engaging environment for them at work.

Additionally, Natasha believes that having connection to your community is key to making a positive impact. Last year, Floyd Lee Locums led a program for 300 days of community service in 300 days with their employees. This work helped connect the company’s idea of service to the healthcare community with service in their own community.

About Natasha Lee

As CEO, Natasha Lee passionately upholds the core values of Floyd Lee Locums, whose primary focus is to revolutionize the healthcare staffing industry by connecting clinicians to purposeful work. A staffing industry veteran since 2001, she has extensive experience starting and growing new businesses, penetrating new markets, and recognizing and developing talent. Her authentic commitment to the industry informs the organization’s key promise of serving those who serve others.

Natasha is passionate about creating a company culture where all employees, partners, and clients feel valued and heard. Her impact and that commitment extends to our organization’s DEI&B efforts, corporate volunteerism program (We Serve), and our internal employee benefits program (We Sustain).

Hosted by Quint Studer with special guest Tim Broderick

On this week’s episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Tim Broderick to analyze healthcare data and share insights on why patient experience scores aren’t improving. Tim Broderick has served as the data and analytics lead for Modern Healthcare Magazine since 2018.

In the last 5 years, there has been very little change in HCAHPS scores across the country. HCAHPS (Consumer Assessment of Healthcare Providers & Systems) is the first national, standardized survey of patients’ perspectives of hospital care and was first implemented in 2006. The survey captures the patient’s experience of communication with doctors and nurses, responsiveness of hospital staff, communication about medicines, and other indicators of overall experience.

While many assume that COVID-19 is the cause of these stagnant HCAHPS results, Tim Broderick says the data points elsewhere. Tim and Quint take a deeper look at why patient experience scores aren’t improving and where healthcare organizations have the greatest opportunities to impact them.

Listen to full episode for insights on:

• The difference in patient experience scores in acute care hospitals vs. critical access hospitals
• Why the resources we’re putting into patient experience aren’t getting the intended results
• The impact of survey fatigue and declining response rates on HCAHPS surveys
• The areas where doctors and nurses could have the greatest impact on patient experience scores

Click here to explore Modern Healthcare’s reimagined data center.

About Tim Broderick

Tim Broderick is an award-winning data journalist with Modern Healthcare magazine. His data analysis and visualizations of healthcare data fuel Modern Healthcare’s new data center at modernhealthcare.com/data-center

He joined the magazine in 2018 after working more 30 years for daily newspapers in and around Chicago. He and his family live on the Northwest Side of the city but root for the baseball team on the Southside.

Hosted by Dan Collard with special guest Tyler Lyne

On this week’s episode of The Healthcare Plus Podcast, host Dan Collard is joined by special guest Tyler Lyne, CEC, PCIII. Tyler is a graduate of the Culinary Institute of America and is a hospitality entrepreneur.

Dan and Tyler discuss the difference between service and hospitality and offer ideas on how the healthcare industry can learn from restaurants. Tyler shares a quote he learned from the book Unreasonable Hospitality, which says that “service is black and white; hospitality is color.” Written by Will Guidara, the co-owner of legendary restaurant Eleven Madison Park, the book explains that “black and white” means doing your job with competence and efficiency; “color” means you make people feel great about the job you’re doing for them.

Whether you are a chef or a nurse, this color is what separates high performing individuals and organizations from their peers. In healthcare, it also directly correlates with improving patient experiences. Listen to the full episode to hear Dan and Tyler’s insights on the relationship between customer service, leadership, and employee engagement.

About Tyler Lyne

Tyler Lyne is a molecular gastronomy expert & Culinary Institute of America graduate. He has honed his skills in Japan and at such highly regarded restaurants as Restaurant Cru, Bouley, Momofuku Ko and Ciano before landing his first chef job as Chef de Cuisine at La Esquina. From there, he became a partner and held the title of Executive Chef at Cloud Catering, Riviera Caterers, and Creative Edge Parties. He is currently VP of Culinary at Neuman’s Kitchen. His clients have included Nasdaq, Facebook, the NFL and various red-carpet A-List events. Simultaneously, he serves as Culinary Director for Bamboo Asia – Far Out Market in San Francisco and Lucky Rooster Market Street in Miami, Chicago and South Carolina.

Tyler has appeared in Food Network’s Iron Chef America in Battle Pasta. He has also been recognized by ZAGAT as one of New York City’s “30 under 30” list of trailblazers helping to define the next wave of culinary greatness.

Hosted by Quint Studer with special guest Katie Boston-Leary

On this week’s episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Katie Boston-Leary, director of nursing programs for the American Nurses Association (ANA), to share the results of the Models of Care Insight Study and analyze what the findings mean for the healthcare industry.

Katie previously joined The Busy Leader’s Podcast to preview the study, which she and Quint unveiled at the 2023 ACHE Congress on Leadership. To learn more about the background of the study, listen to their recent episode titled “Reimagining Care Delivery: A Look at the Models of Care Insight Study”.

This week, Katie and Quint join forces again to share the results of the study and analyze what the findings mean for the healthcare industry. What the Models of Care Insight Study revealed was that there is a perception gap and an awareness gap between leaders and their frontline staff pertaining to care delivery models. Katie and Quint discuss how each model can be implemented, the need for change management expertise in healthcare, and additional opportunities to engage employees through career and professional development.

The Models of Care Insight Study was made possible by Healthcare Plus Solutions Group, the American Nurses Association (ANA), the American Organization for Nursing Leadership (AONL), and Joslin Insight.

For more information about the study or to download the full report, visit https://healthcareplussg.com/models-of-care-insight-study/. To learn how this information applies to your organization or to have Quint Studer conduct a webinar for your team, please contact Info@HealthcarePlusSG.com.

About Katie Boston-Leary, PhD, MBA, MHA, RN, NEA-BC

Katie Boston-Leary is the Director of Nursing Programs at the American Nurses Association overseeing the Nursing Practice and Work Environment Division and Healthy Nurse Healthy Nation. She is also the Co-Lead for Project Firstline, a multi-million-dollar grant collaborative with the CDC for training on Infection Prevention and Control. Katie is also the co-chair for the DEI committee for the Healthcare Leaders Network Delaware Valley, an ACHE affiliate. She helped redesign the Nurse Leadership Institute at the University of Maryland with an embedded coaching program. Katie is an Adjunct Professor at the University of Maryland School of Nursing and the School of Nursing at Case Western Reserve University. She is a board member on St. Johns University Health Programs and an editorial advisory board member with Web/MD Medscape and ACHE. Katie serves as staff on the National Commission to Address Racism in Nursing and is also part of the National Academy of Science and Medicine’s National Plan to Address Clinician Well-Being supported by the U.S. Surgeon General, Dr. Vivek Murthy. Katie also leads as an ANA representative with 4 partner organizations to organize a National Nurse Staffing Think Tank and Task Force, which published short term actionable recommendations to address the nurse staffing crisis.

Hosted by Quint Studer with special guest Dr. Laura McClelland

Quint Studer is joined by special guest Laura McClelland to discuss the impact of compassion on healthcare organizations and how managers can demonstrate compassion to their workforce. Laura currently serves as Associate Professor in the Department of Health Administration at Virginia Commonwealth University (VCU).

When Laura McClelland’s father was diagnosed with stage IV melanoma, she began spending considerable time with him at California Pacific Medical Center while he received treatment. As someone studying management and interested in workplace dynamics, she was struck by the level of compassion with which staff treated patients, family members, and one another. She could see clearly the impact this had on both the workplace culture and patient outcomes. Following that experience, Laura began her journey to understand the benefits of compassion in the workplace and build a business case for why compassion matters to healthcare organizations.

From her latest research, Laura shares insights on:

• The relation between compassion and improved patient outcomes in healthcare organizations
• The immunological benefits of compassion for patients
• The impact of a compassionate work environment on employee burnout, emotional exhaustion, teamwork, and performance productivity
• The direct financial implications of compassionate workplaces

Laura says that leaders can use this research to begin modeling compassion in their own organizations and create an environment where it is both expected and appropriate.

About Laura McClelland

Dr. Laura McClelland is an Associate Professor and the Director of the HSOR PhD program at Virginia Commonwealth University in the Department of Health Administration. She received her Ph.D. in Organization & Management from Emory University and B.S. degrees in both Management and Economics from Villanova University. Before entering academia, she was a management consultant for PricewaterhouseCoopers and IBM. She is a highly regarded expert in health care management, leadership, workplace compassion, employee well-being, and patient experience. Her research is published in top health services and social science journals and cited in popular press outlets such as CNN and Kaiser Health News. She has served on the National Academy of Medicine Scientific Advisory Panel on the Evidence for Patient and Family-Centered Care, and has received multiple national and international awards for teaching excellence.