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Each week, the Healthcare Plus Podcast will bring together leaders from across the healthcare industry to share the latest insights, offer solutions to some of healthcare’s greatest challenges, and provide replenishment and well-being tools. Hosted by Quint Studer and Dan Collard, co-founders of Healthcare Plus Solutions Group, you’ll leave each episode with practical tools, techniques, and best-practices to reinforce the great work you’re already doing and address your organization’s unique pain points.

Previously known as The Busy Leader’s Podcast, this weekly series has evolved from a tool to learn from leaders as we navigated the pandemic to now focus in on the changemakers moving healthcare forward. To listen to the latest episode of The Healthcare Plus Podcast, subscribe to the show, or find past episodes of The Busy Leader’s Podcast, click below.

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22_Split-Second Kindness – Making a Difference When Time Is Limited

Hosted by Quint Studer with special guest Susan Keane Baker

Susan Keane Baker, MHA, is a powerhouse when it comes to simple ideas that pack a big punch. She covers creative ways to connect with employees, set and manage goals, improve team morale (instantly), create the habit of putting people before process, and creative ways to get employees to learn and live the values of your organization. She also includes simple tips on how to greatly improve your organization’s telephone skills (and why you should)!

Susan realizes that it’s the moments that matter. In one of her latest tools, Split-Second Kindness—Making a Difference When Time Is Limited, she offers up ideas that make a big difference, but don’t take a lot of time. She is known for providing practical, relevant content in a dynamic and enthusiastic manner and is on a mission to harvest and share best practices. She not only shares great ideas but also some of her best tools for creating a culture brimming with satisfaction.

In May, Susan will be presenting at the Gratitude Symposium, a free month-long series of online presentations from 45 well-known experts meant to thank, teach, and inspire those in healthcare.

Her session is entitled “How to Use the Four Habits to Create Memorable Experiences.” All you have to do is register to view the material, and you can watch the videos on your schedule. Information on how to register can be found at www.thegratitudesymposium.com.

To make it easy to register your entire workforce or student body, please contact Nicole Webb Bodie at Nicole@QuintStuder.com or 850-748-2027.

Books Referenced:

Tools:

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21_What “Love In Action” Looks Like with Tom Dahlborg

Hosted by Quint Studer with special guest Tom Dahlborg

Tom Dahlborg is all about helping others. He’s gifted at taking what he’s learned, capturing the lessons and then sharing them with others. In this week’s podcast, Tom talks about his two books that captured some important take-aways during two really tough times in his life.

In his first book, he talks about the experience of watching his son being bullied (mostly by adults) to the point where he tried to take his own life. In the Big Kid in Basketball…and The Lessons He Taught His Father and Coach, he talks about what parents and coaches should know about bullying, kids in trouble and how these adverse childhood experiences affect us as adults.

In his second book, From Heart to Head & Back Again … a journey through the healthcare system, he takes us through his experiences as both a patient who was told he would never work again and get in line for a heart transplant … and as a health leader with a mission to fix the brokenness of healthcare system.

With more than 35 years in healthcare leadership, Tom brings a very unique perspective and is able to share stories and reflections that not only inspire us, but they show us what real caring looks like in action. His real gift is connecting the head to the heart. Tom says that by bringing “love in action” in all we do, we not only deliver better patient care, but it also keeps our flames of goodness burning bright as healthcare workers and leaders.

In May, Tom will be presenting at The Gratitude Symposium, a free month-long series of online presentations from 43 well-known experts meant to thank, teach, and inspire those in healthcare.

His session is entitled “Gratitude in Action…a Foundation for HealthCARING.” All you have to do is register to view the material, and you can watch the videos on your schedule. Information on how to register can be found at www.thegratitudesymposium.com/.

To make it easy to register your entire workforce or student body, please contact Nicole Webb Bodie at Nicole@QuintStuder.com or 850-748-2027.

Resources:
https://tbkid.org
https://www.health-caring.org
Tom Dahlborg Cell – 207-747-9663

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20_The Foundation of the Southwest Airlines Culture with Tony Brigmon

Hosted by Quint Studer with special guest Tony Brigmon

About Tony Brigmon:

Tony Brigmon is a party animal.  He’s been known to stay up well past nine o’clock, drinking root beer and telling G-rated jokes.  Sure, the neighbors complain, but that doesn’t stop him.  Because Tony is serious about having fun.  Serious fun, with serious results.

As a result of his questionable spelling skills, Tony learned at an early age that his name spelled backward is “YNOT.”  As in, “YNOT take a closer look at his book?” Or “YNOT smile when you should be crying?”

As the former Ambassador of FUN™ for the highly successful Southwest Airlines, Tony was one of the 1st to pioneer the positive culture movement in corporate America. “Fun” was the power of “positivity” that helped catapult a small carrier into a force that changed the airline industry.

Today, Tony is a popular conference speaker and emcee — teaching audiences how to have more fun, get more done, and bring out the best in everyone.

Former CEO of Southwest Airlines Howard Putnam says: “Tony has a gift for looking at life in a fun way and capturing life lessons in a manner that ‘sticks’ – making them easy to recall and use.”  Tony’s friends say that no one should have so much fun while sober.  Tony’s wife said she has had about all the cheerfulness she can stand.

“Fun” transformed this author’s work and life. YNOT discover how the serious power of fun can transform the next 30 seconds of your day or 30 years of your life?

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19_How Powerful Connections With Other Human Beings Are the Key to Optimal Performance

Hosted by Quint Studer with special guest Dr. Marcus Chacos

Dr. Marcus Chacos not only runs a thriving medical practice and is a very successful author, but he also spends much of his time studying and teaching others how to optimize performance and accelerate results. Dr. Chacos says no matter your profession, be it healthcare, business, or sports, the same principles apply.  At the heart of his approach is tapping into the wisdom of others who have done what you are trying to do.

In this podcast, he explains how to find and really leverage a great mentor and how to tap into the multiplier effect of a mastermind group, which are incredible ways to greatly accelerate performance. He believes when you find a group where you are loved and cared for, it’s a huge performance driver. In fact, he believes that loving and connecting with people is the heart and soul of all high-performing organizations. He admits he regularly tells his patients and his employees he loves them and seeks to get to know them on a personal level, both of which traditionally have been taboo in business. This podcast is full of great ideas and tactics for improving performance and creating powerful connections with others, two things he feels are inextricably intertwined.

About:
Dr. Marcus Chacos is a chiropractor with twenty-four years of clinical experience specialising in family wellness care and arthritic conditions. He is the bestselling author of The Arthritis Solution as well as two other books.

Dr. Chacos has presented on chiropractic philosophy at events like The Philosophy Symposium and The Remarkable Practice Immersion events. He is passionate about chiropractic philosophy and guarding Our Sacred Trust The author of the 40 Tests of The Philosophical Chiropractor Dr. Chacos serves the mission of chiropractic with passion.

Dr. Chacos founded Chiropractic Education Online, a non-profit organisation designed to raise funds through chiropractic education for chiropractic institutions dedicated and committed to serving vitalist chiropractic. Dr. Chacos has hosted the Neuroscience of Chiropractic and Family Wellness Super-Conference events bringing together the leading chiropractors in the field to raise funds and education opportunities for the chiropractic profession.

Dr. Chacos speaks internationally and has appeared on health summits with his keynote on The Total Healing Blueprint as well as business summits such as the Marketing and Practice Growth Summit with Brandy Kinnear and Dr Krista Burns Practice Growth Challenge.

Dr. Chacos is also the founder of Chiro Author Mastery that teaches chiropractors how to write, publish and promote a bestselling book to help them grow their practice, establish their authority and deliver profound and life changing care.

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18_The Secret to Creating a Positive Company Culture with Kevin Sheridan

Hosted by Quint Studer with special guest Kevin Sheridan

Employee engagement has always been important, but now with a virtual workforce, it’s even more vital that people stay connected to the workplace and to each other. But it’s never been harder. NYT best-selling author Kevin Sheridan is on the podcast this week to share some of his best practices as they relate to leadership in this whole new world.

Sheridan talks about the role of culture in keeping people engaged, particularly during stressful times. One major, but often overlooked, component of a positive company culture is having fun in the workplace. Research shows that companies that make fun a part of their culture have much lower burnout rates and less turnover. Sheridan shares great examples of companies that have made fun a measurable part of their culture. Quint and Sheridan share real-life stories where “fun” not only made the employees happy, but it became part of the company’s brand with customers. You’ll not only get solid research on the benefits of fun but also some great ideas for making fun part of your business plan.

Resources:

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17_How Mentorship and Training Fueled Exponential Growth with Harold Griffin, Jr.

Hosted by Quint Studer with special guest Harold Griffin, Jr.

Five years ago, Harold Griffin, Jr., left a comfortable corporate job to go to work in his family business.  At the time, the limousine and transportation company had four employees and $100,000 in revenue. Today, the company has a yearly revenue of $3.8 million and has 73 employees.

On this week’s podcast, Griffin shares with Quint how he achieved this unprecedented growth. He talks about how having a mentor (Bert Thornton, former Waffle House CEO) and how being part of a business roundtable (other company owners who meet regularly) changed his life. His mentor and the other business owners talked openly about their mistakes, from which he learned so much. They also encouraged him to seek out training on all the things he didn’t know. This led to a major revelation and a pivot in the services the company offered. Griffin and his family successfully built a business  and created a solid brand that differentiated them from competitors.

He talks about the role great employees played in their success and how they implemented a hiring and onboarding process that is the gold standard in finding and keeping the best talent. He also shares how he transitioned from working “in” the business to working “on” the business (book referenced E-Myth Revisited) and all the valuable lessons he learned along the way.

About Harold Griffin, Jr.

Harold Griffin Jr, was born and raised in Pensacola, FL. In 2009, Harold graduated from Tate High School. After graduating, Harold moved to Tallahassee, FL to attend Florida A&M’s School of Business. While in college Harold worked full-time and went to school full-time year-round. In the Fall of 2013, Harold graduated with honors from Florida A&M with a Bachelors in Accounting and a Minor in Business. After graduating Harold turned down a promotion at First Commerce Credit Union and returned home to Pensacola to be with his son Cayden and his family. Once back in Pensacola, Harold applied and was hired by Navy Federal Credit Union. In September of 2015 Harold resigned from Navy Federal to build & grow his family’s transportation company with his father (Harold Griffin Sr.) and his brother (Braxton Griffin). In the first year they doubled the size of the company and became more profitable. In year 2 the company exceeded the $1 million mark in revenue.

Harold, is the Director of Business Development and Co-Owner of ITL Solutions. Over the past 2 years Harold and his brother Braxton Griffin grew ITL Solutions from 5 employees to now employing over 75 people. During this time, Harold has successfully managed and negotiated contracts & projects for ITL totaling over $15 million.  ITL Solutions is a transportation management companies that manages, coordinates and provides non-emergency transportation services for both private and public entities.

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16_Courage in the Moment: Showing Up When It Counts with Joe Tye

Hosted by Quint Studer with special guest Joe Tye

When we think of courage, we often think Medal of Honor kind of bravery. But according to Joe Tye, this week’s podcast guest, there are many examples of everyday courage to be noticed and celebrated. Think of the courage of a housekeeper who goes into a hospital room to clean after a COVID-19 patient has been there so they can bring in another patient, the courage of a nurse who sits with a dying patient and an iPad while they say goodbye to their family, the courage of a grocery store clerk who checks out the person not wearing a mask. There are countless examples.

From all his work inside hospitals, Joe could see that COVID was pushing them to the brink. Depression and anxiety were rampant. He started to think about what he could do to help, as he could see they were struggling. Joe’s latest initiative, Everyday Courage for Extraordinary Times, provides some answers.

The program consists of videos, e-books, and supplemental materials designed to help employees navigate today’s challenging world. It features 21 videos (11 minutes each), which are short conversations on courage and perseverance. The videos show people that they are doing extraordinary things and encourage them to keep pushing forward. Video and e-book themes include:

  • How to manage anxiety, fear, and worry, which are three different emotional states
  • The difference between fear and courage
  • How to confront irrational fears and choose emotional battles wisely
  • How to reprogram negative self-talk
  • How to leave behind negative emotional baggage
  • Staying on top when the world is upside down

Joe Tye is the leading authority on values-based leadership skills cultural transformation. He is the author or coauthor of 15 books, including his newest release, Building a Culture of Ownership in Healthcare.

Resources:

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15_Why Innovations Fail and the Blueprint for Getting Them Right with Regina Herzlinger

Hosted by Quint Studer with special guest Regina Herzlinger

This week’s podcast features an interview with Regina (“Regi”) Herzlinger, the Nancy R. McPherson Professor of Business Administration at Harvard Business School. (She was the first woman to be tenured and chaired at Harvard Business School.)  She initiated the courses in healthcare at HBS and was the first faculty member to be selected by the students as their best instructor. In 2018, she was awarded the prestigious ACHE Honorary Fellowship, which represents the leaders of America’s hospitals, and was one of the 100 Most Influential People in Healthcare—World Edition by Grupo Midia.

Her new book, Innovating in Healthcare (Wiley, May 2021), focuses on how the healthcare industry (from hospitals to start-ups) can better implement new solutions that lower costs while increasing quality and access.

(The first 100 people to email Quint will receive a copy of the book. Email Quint@QuintStuder.com.)

As one of the world’s leading authorities on healthcare innovation, Dr. Herzlinger explains how innovation is the key to solving our biggest problems. Healthcare accounted for 18 percent of the 2017 GDP and will likely reach nearly 20 percent by 2025, while hospital-induced deaths have skyrocketed, and tens of millions of people remain uninsured. She says we need innovations in healthcare that can meet these needs.

She talks about why many past innovations have failed to cut costs or solve our biggest problems and why we have to rethink how we view innovation, and she provides a ton of real-life stories to showcase her point. She gives the framework for how to tell a good innovation from a bad innovation and provides a tool kit for how to successfully innovate (either a product or service), including the right questions to ask before you even get started.

This is a must-listen for healthcare execs, providers, students, or anyone interested in how to successfully innovate in any industry.

 

 

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14_How Excellence, Passion, and Diversification Can Help You Survive Hard Times with Kevin Reichard

Hosted by Quint Studer with special guest Kevin Reichard

This week, Quint talks to Kevin Reichard, the publisher of August Publications, which does several sports, business, and active living websites. They are probably best known for publishing Ballpark Digest. Kevin unfolds the story of his wildly unpredictable career, the lessons he learned, and how some risky decisions he made paid off. (Luckily, he didn’t realize they were big risks at the time.) He showcases how every experience you have sets you up for the next chapter, as long as you make a point to learn from it.

This was a tumultuous year for baseball. The year 2020 was supposed to be a banner year for new ballparks, and they were excited to be covering it. While they missed out on that and on the award season, Ballpark Digest reports that visitors are up 26 percent (even with no games being played this year). The fact that they are a trusted brand, provide good (and diverse) products, and are known for excellence in their practices has allowed them not just to survive but to thrive. When times are hard, a history of excellence helps you manage change and weather storms.

Kevin also talks about how important it is to find your passion. While he didn’t grow up as a “baseball kid,” he got into it as a way to pass the time while he was traveling for his job. But it’s one of his breakout projects at August Publications that reflects his true passion: YellowstoneInsider.com. This site and the Yellowstone Insider for Families book helps visitors plan to have the best experience at Yellowstone National Park. It’s a great example of something that doesn’t seem to “fit” with the rest of his product offerings, but because he is passionate about Yellowstone (and the service journalism it provides), it has been very successful.

 

 

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13_How to Create the Disney Experience Inside Your Organization 

Hosted by Quint Studer with special guest Jake Poore

This week Quint welcomes Jake Poore to the podcast. Poore spent nearly two decades at the Walt Disney World Company in Florida helping to recruit, hire, train and align their 65,000 employees toward one end goal: creating memorable experiences for individuals. He has taken what he learned there and now teaches hospitals (and companies) how to create an incredible patient/customer and employee experience.  His book, 99 Lessons Learned from Disney To Improve The Patient Experienceis full of great ideas.

Poore is best known for helping organizations with easy-to-implement basics that lead to a first-class operation. On the podcast, he talks about how to weave safety, compassion, courtesy and excellent service into everything you do. He says the best way to do this is to ask your employees for ideas, as they are often masters of creativity and innovation. They are also close to patients and customers, so they see how the little things we hardwire can make a big difference. (Poore has great ideas on how we can show people we are happy, even though they can’t see our smiles behind our masks!)

As for leaders, he really drives home how important it is to stay connected to employees, patients, and customers with a good, solid communications plan and a good scout (who keeps you close to what’s happening in your organization). This not only keeps everyone informed in a highly fluid, stressful situation, but it also relieves anxiety. He says to treat your efforts to stay connected like a morning talk show.

Poore also talks about how he used 2020 to make his own company better. He’s a master at creating simple, easy to implement ideas and tactics that create big impact.

 

 

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