Hardworking leaders often believe every disappointing result calls for more effort. When performance slips, you stay later, push harder, and question what you should…
Dr. Thom Mayer is known for practical ideas that get results. His new book, Leading for Exceptional Patient Experience: Making Jobs Easier, Patients’ Lives…
The aftermath of COVID-19, combined with the realities of the aging workforce (retiring Baby Boomers), has created more position turnover than normal. This is…
Healthcare doesn’t need a fresh start—it needs a thoughtful rewire. Rewiring Healthcare: Foundation to Future brings together senior leaders to step back…
This column is about how to lead change. I am starting with a story on traffic roundabouts. They are a great example of leading change due to people’s initial reaction to them. I live in Pensacola, Florida. I live close to 17th Street. It intersects with Main Street (Bayfront), which is a major thoroughfare for people going to and from Pensacola to Gulf Breeze and Pensacola Beach. When a new bridge was announced, the plans included…
As some of you know, I have started a biweekly podcast in which I chat with leaders from all industries on how they’re tackling the many challenges we face today. Most recently I had the privilege of speaking with Mark Clement, who is the CEO and president of TriHealth, a $2.1 billion healthcare system in Cincinnati, Ohio. (Click here to listen.) This was an important conversation for several reasons. One, healthcare has been one of the hardest-hit industries during…
Some people may see delegation as simple – handing off an assignment to another person. But it’s not merely a task, it’s a leadership skill. This skill doesn’t just help at work, either. They can help in a community, a church and with family. Delegation is moving action to the best place in the organization. When it’s done well, delegation frees up the manager to focus on other items, it builds depth in the organization…