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ACHE 2025 Congress on Healthcare…

  Don’t miss Healthcare Plus Solutions Group (HPSG) co-founders, Dan Collard and Quint Studer, speaking at the ACHE 2025 Congress…

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Post-Acute Leadership Institute 2025 Atlanta…

  The Post-Acute Leadership Institute is designed to help you – and your leaders – achieve and sustain improved outcomes.…

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Four Trust-Busting Mistakes to Avoid

Four Trust-Busting Mistakes to Avoid

Quint Studer
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Hopefully, our series of posts on creating cultures of trust has been helpful for you. Over the past couple of months, we’ve focused on some powerful trust building tactics. While I prefer sticking to the positive, it is important to acknowledge the “misses” as well as the wins. That’s why I’m sharing a few stumbling blocks to avoid: Not maximizing your onboarding system. By reassuring new employees that you’re here to help them through the…
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Pointing Out Problems Is Good; Bringing Solutions Is Great

Pointing Out Problems Is Good; Bringing Solutions Is Great

Quint Studer
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Some time back, I wrote, “When a person identifies a problem, they have a human responsibility to also help with a solution.” Are there times when it’s enough to only point out a problem? Yes. One example is when you see a situation that could be dangerous. I was at a baseball game a few weeks back, and as I walked past an area, I thought I smelled propane gas. I quickly found someone who…
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10 Encouraging Signs You're Creating a Culture of Trust

10 Encouraging Signs You’re Creating a Culture of Trust

Quint Studer
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Building trust between leaders and employees (and vice versa) is an ongoing effort. Like all culture change, it doesn’t happen overnight. The work of trust building never “done.” Once earned, trust needs to be nurtured daily. However, there are encouraging signs that you’re on the right track. Here are some of the most noticeable: There’s a sense of belonging and camaraderie. People are welcoming to new hires. Coworker relationships seem friendly and people want to…
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A Shout-Out to Teachers and Leaders Who’ve Answered the Calling

A Shout-Out to Teachers and Leaders Who’ve Answered the Calling

Quint Studer
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In my books and presentations, I often share the positive impact my third-grade teacher, Mrs. James, had as well as my high school soccer coach, Mr. King. I get asked if I ever thanked them. I never found Mrs. James, so the answer is no for her. Years ago, when I was speaking in Easley, South Carolina, they asked me to share my Coach King story from my book Hardwiring Excellence. As I finished my talk, Coach…
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Three Powerhouse Trust Builders to Consider

Three Powerhouse Trust Builders to Consider

Quint Studer
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I’ve been diving deep into research on trust lately. When trust is present in an organization great things happen. There’s less anxiety. There’s more comfort in sharing concerns. This leads to people more freely sharing suggestions on how to make things better and staff are more likely to stay. Trust takes a long time to build and a short time to lose. Lots of factors are involved. In fact, there’s so much to say that Dr. Katherine…
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Replenishing Tips for the End-of-Summer Slump

Replenishing Tips for the End-of-Summer Slump

Quint Studer
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Summer is dwindling away, and we can all feel the change in the air. I think of this as the tale of two seasons. Different people respond to this time very differently. Some people get really excited about the arrival of a new school year. They’re happy school is back in session. Fall sports are starting. They love the drives to see the changing leaves and cooler weather. These are the people whose social media…
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A Quick Technique for Building Trust with Employees

A Quick Technique for Building Trust with Employees

Quint Studer
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In thriving healthcare organizations, trusting relationships are a foundational piece of the culture. Trust is mutual: we tend to trust people who also trust us. That’s why one of the best ways for leaders to build trust is to show trust. Here is an action that demonstrates trust: When working on a problem, ask employees for help. Share a situation or a challenge and ask employees “What do you think?” Some people will need more time. Ask them to think about the…
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Let’s Recognize Those Who Make Up Our Coaching Tree

Let’s Recognize Those Who Make Up Our Coaching Tree

Quint Studer
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As school starts back, we often think about teachers and all the lives they touch. In a presentation at Spalding University in Louisville, Kentucky, I showed photos of myself in third grade at Congress Park Elementary School in Brookfield, Illinois, and on the Lyons Township High School soccer team in La Grange, Illinois. I pointed out my third-grade teacher, Miss James, and my soccer coach, Coach King, and shared the impact they and other teachers…
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Asking versus telling builds trust.

Asking versus telling builds trust.

Quint Studer
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Looking to spark a trust-building conversation with someone you lead? Start with a question. Asking (not telling) builds rapport, fosters psychological safety, and makes people feel heard and valued. It’s a great way to show them you care about their thoughts and ideas. In the book I wrote in collaboration with Dr. Katherine Meese–The Human Margin: Building the Foundations of Trust—we share a list of trust-building questions leaders can ask during rounding and at other…
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Feedback Is an Opportunity (Not a Reason for Fear)

Quint Studer
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We are all students. I love the statement, “When the student is ready, the teacher will appear.” Being “ready” in this context means being self-aware and coachable. As I was researching The Busy Leader’s Handbook: How to Lead People and Places That Thrive, I interviewed Harry Gruner. Harry is the managing partner of JMI, a growth equity firm. He shared that each year they are approached by and look at hundreds of companies seeking investment. They then…
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