Patient experience has changed tremendously over the years. Early in Quint Studer’s career, some 80 percent of C-suite people were unaware of their results in this area. Today, in part due to Quint’s work in the field—he connected patient care to the concept of customer service, and has been credited with putting patient experience “on the map”—it is now a vital part of healthcare.
The Well-Being Handbook (Ebook)
Tools and Tactics to Help You and Your Organization Heal from Stress, Burnout, and Trauma
