Customized Coaching Solutions for Healthcare’s Leading Organizations

OUR SOLUTIONS

Customized Coaching Solutions for Healthcare’s Leading Organizations

OUR SOLUTIONS

Communication, Leadership Skill Building

3 days ago

Reflect, Serve, Reach Out: The Power of Gratitude

“Gratitude” is a frequently used word. Why? Because it works. In the book Wonder Drug: 7 Scientifically Proven Ways That Serving Others Is the…

HPSG Pulse, Leadership Skill Building

6 days ago

The Sustainable Leader: Why Cutting Yourself Slack Is a Strategy, Not a Weakness

Hardworking leaders often believe every disappointing result calls for more effort. When performance slips, you stay later, push harder, and question what you should…

Communication, Leadership Skill Building

1 week ago

Be Your Own Chief Development Officer

I was asked to present on the topic of owning your own development at a “What’s Up Boss?” event hosted by the American College…

HPSG Pulse, Leadership Skill Building

2 weeks ago

What a Hurricane Taught Me About Leadership

The night before Hurricane Isaias landed in Pensacola, I witnessed one of the most beautiful sunsets I have ever seen. Everything looked so peaceful.…

Communication, Leadership Skill Building

2 weeks ago

Love Them Early: Hot Takeaways for Helping New Hires Stay

New hires may look excited on day one. Inside, many are scared. In his segment of the session The Human Capital Ecosystem™: Creating the…

Communication, Leadership Skill Building

2 weeks ago

The Open-Book Test: Six Ideas for Better Support and Communication

Remember the relief of walking into class and learning it was an open-book test? Dan Collard thinks leaders forget how good those tests are.…

Communication, Leadership Skill Building

2 weeks ago

Why Don’t People Speak Up About Disrespect? It Comes Down to Trust.

Picture a nurse who notices a patient’s condition slipping. The physician in charge has snapped at her before. Does she speak up or wait…

Communication, Leadership Skill Building

2 weeks ago

10 Lessons from Dr. Thom Mayer on Improving Patient Experience

Dr. Thom Mayer is known for practical ideas that get results. His new book, Leading for Exceptional Patient Experience: Making Jobs Easier, Patients’ Lives…

Communication, Leadership Skill Building

2 weeks ago

Succession Planning Protects What You’ve Worked Hard to Build

The aftermath of COVID-19, combined with the realities of the aging workforce (retiring Baby Boomers), has created more position turnover than normal. This is…

Communication, Leadership Skill Building

3 weeks ago

Tough Performance Conversations Are Part of Being a Good Leader

One of the hardest parts of being a supervisor is addressing performance issues. It is so hard that many times a leader will rationalize…

Rewiring Healthcare: Foundation to Future

Healthcare doesn’t need a fresh start—it needs a thoughtful rewire. Rewiring Healthcare: Foundation to Future brings together senior leaders to step back…

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Emotional Onboarding Leader Tool Kit | Healthcare Plus Solutions Group

The Well-Being Handbook (Ebook)

Tools and Tactics to Help You and Your Organization Heal from Stress, Burnout, and Trauma

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Want to learn more? Explore our resources

Human Capital Ecosystem™ Assessment

August 9th, 2023

As you read in “Rewiring Excellence: Hardwired to Rewired”, The Human Capital Ecosystem™ Assessment is a leader-friendly version of holding…

It’s Time to Take a Closer Look at Commonly Accepted “Truths.”

Quint Studer

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November 13, 2023

How many times have you heard, or even said, phrases like the following? You must keep your personal and professional life separate. If someone gets complimented, they will get a big head. Too much praise may cause people to become complacent. It is important to balance positive and negative feedback. We may accept them as truths…but are they really? These are a few of the statements that came to mind as I listened to Tom Dahlborg present at EntreCon®,…

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Act on Facts, Not on Guesswork (Why We Need to Measure What Matters)

Quint Studer

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November 6, 2023

When it’s time to move forward, it’s better to act based on facts, not guesswork. In my experience, knowing the facts usually leads to better outcomes. When we have data on a situation, we are more likely to know what to do next. That’s not to say we won’t miss the mark at times—but actions based on facts are always better than actions based on assumptions. It’s always helpful for organizations to have good studies…

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Take Time to Thank the Difference Makers in Your Life

Quint Studer

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October 30, 2023

Who made a difference in your life, or at least in a situation you faced? Do they know it? The response to my column on how small gestures can make a big difference was wonderful. The emails and/or posts with people sharing their stories suggested my own experiences and the experiences of others are much the same. In most cases, the person who made the difference is probably unaware of their impact. It is important…

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Receptionist and businesswoman at hotel front desk

When Serving Customers, Small Gestures Are Noticed and Appreciated

Quint Studer

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October 23, 2023

Do small gestures and personal touches make a big difference—or at least some difference—when serving customers? I feel the answer is yes. In fact, in a world that’s increasingly automated and impersonal, they are more noticed and appreciated than ever. I was on the way to a workshop in Austin, Texas. My presentation was scheduled for day two. I decided to arrive early so I could attend the afternoon session for day one. My plane arrived around…

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How to Be the Best Possible Student in Every Phase of Development

Quint Studer

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October 16, 2023

In my experience, a person’s professional journey has ups and downs and twists and turns. It is more of a roller coaster ride than a lazy river. The hills and valleys help us learn. I was sharing with a good friend and mentor that I am now better at pausing. The pause helps me resist the urge to act at times—or at least take the action that’s more in line with the situation. At work…

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Shot of a patient and assistant interacting in a dentist office

New Measures to Focus On in the “Now Reality”

Quint Studer

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October 9, 2023

As I continue to be out and about and inside many organizations, I am impressed with the passion and commitment I see, hear, and feel. These past several years have led many to feel that they were in a “valley of despair.” Today, while we have hopefully come out of the deepest part of the valley, most people understand that things have changed. Some call it the “new reality.” My colleague Dan Collard calls it…

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Doctor in a conversation with specialist

How “Operational Trials” Can Help You Rewire and Improve Results

Quint Studer

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October 2, 2023

It is gratifying that the e-book Rewiring Excellence: Hardwired to Rewired is being so well received. In writing the book, we were very careful to outline how to decide which actions can benefit from rewiring and which ones are best to leave alone. The key question is “How is it working?” If the desired outcomes are being achieved, it is best to leave it be. If the desired results are not being achieved, it makes sense to…

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Young worker feels offended frustrated during meeting at work

Envy Keeps Us From Being the Best We Can Be

Quint Studer

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September 25, 2023

Writing my book The Calling: Why Healthcare Is So Special was a journey. The original concept of the book was that leadership is an inside job. This means that the better our “insides” (emotions and thoughts) are working, the better the external outcomes will be. I presented the talk “Leadership Is an Inside Job” at a large leadership session for TriHealth in Cincinnati, Ohio, on November 6, 2019. Afterward, TriHealth President/CEO Mark Clement was very complimentary about…

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It’s Time to Rewire the Way We Recruit

Quint Studer

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September 18, 2023

In my workshops, I ask the question, “Do you have people who accept a job and then do not show up?” Hands go up and heads nod. In addition to measuring experience, we recommend that organizations track “no-shows” of people who accepted a job and didn’t show up. It could be that their current job convinces them to stay, or that another company realizes the person is open to change and hires the person. Rewiring Excellence: Hardwired to…

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Corporate staff gathered together listening

Staying On the High Ground Is Hard, But It’s Always the Right Choice.

Quint Studer

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September 11, 2023

At one time, I probably thought the phrase “high ground” meant only a land mass. Today I understand the words much differently in relationships with people. “Stay on the high ground” is advice I received when I was involved in a difficult situation. I have not always listened to that advice. At one time, instead of staying on the high ground, my tendency was to look for faults in others. Instead of lifting myself up,…

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Customized Coaching Solutions for Healthcare’s Leading Organizations

Customized Coaching Solutions for Healthcare’s Leading Organizations

Customized Coaching Solutions for Healthcare’s Leading Organizations

Reflect, Serve, Reach Out: The Power of Gratitude

The Sustainable Leader: Why Cutting Yourself Slack Is a Strategy, Not a Weakness

Be Your Own Chief Development Officer

What a Hurricane Taught Me About Leadership

Love Them Early: Hot Takeaways for Helping New Hires Stay

The Open-Book Test: Six Ideas for Better Support and Communication

Why Don’t People Speak Up About Disrespect? It Comes Down to Trust.

10 Lessons from Dr. Thom Mayer on Improving Patient Experience

Succession Planning Protects What You’ve Worked Hard to Build

Tough Performance Conversations Are Part of Being a Good Leader

Rewiring Healthcare: Foundation to Future

Emotional Onboarding™ eBook

The Busy Leader’s Handbook

The Well-Being Handbook (Ebook)

Want to learn more? Explore our resources

Human Capital Ecosystem™ Assessment

It’s Time to Take a Closer Look at Commonly Accepted “Truths.”

Act on Facts, Not on Guesswork (Why We Need to Measure What Matters)

Take Time to Thank the Difference Makers in Your Life

When Serving Customers, Small Gestures Are Noticed and Appreciated

How to Be the Best Possible Student in Every Phase of Development

New Measures to Focus On in the “Now Reality”

How “Operational Trials” Can Help You Rewire and Improve Results

Envy Keeps Us From Being the Best We Can Be

It’s Time to Rewire the Way We Recruit

Staying On the High Ground Is Hard, But It’s Always the Right Choice.

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