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Life Isn’t Fair or Easy, But Forgiveness and Love Help Us Move Forward

Quint Studer
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Life is not always fair. I know people who are or have been in difficult situations. Often forgiveness and love help them in navigating life. That means self-forgiveness, too. I listened to a person share that they can forgive others much easier than they can forgive themselves. This reminds me of a picture of a boxing ring with only one person in it. The person is taking a pummeling, but they are beating themselves up.…
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From Healer to Leader: What Physician Leadership Training Looks Like When You Get It Right

Healthcare Plus Solutions Group
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Physicians are often asked to lead—but are rarely prepared for the role. Promotions can happen overnight, often with no formal training and little support. This can lead to frustration, isolation, and burnout…and many times, physicians end up walking away from organizations that they feel weren’t invested in their leadership growth. In a recent episode of the Healthcare Plus Podcast, Dan Collard sat down with Don Taylor and Kurt Scott, creators of From Healer to Leader: The Path to…
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To Create a Culture of Always, Help People Know What’s in It for Them

Quint Studer
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Getting to a culture of always is an elusive outcome for organizations. Achieving excellence with every process, behavior, and customer interaction—is hard. It separates great organizations from good ones. Even the best organizations don’t achieve perfection in all things. The conversation around always led me to study and create materials on the topic. Achieving always involves a combination of people, processes, and tools/technology. It also includes making sure each person understands what is being asked and is provided the opportunity…
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Grads Face an Uncertain Future—But It Will All Work Out in the End

Quint Studer
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One thing I love about my job is getting to meet with so many different leaders. I always ask: “How did you get your start?” I am blown away by the stories I hear. Very rarely does a person have a clear and obvious path. Most times it’s more a zigzag through a foggy landscape than a straight, well-lighted road. That describes my own path. What does this mean for Class of 2025 graduates staring…
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Burnout Can Be Less About “the System” and More About Our Mindset

Quint Studer
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When we talk about burnout, the conversation is often focused on “the system.” We point to heavy workloads, or toxic work cultures, or leadership issues. These things do matter. But there’s another part of the equation that also matters: our own thoughts and mindsets. That was the message from Dr. Roger Kapoor, author of Working Happy!: How to Survive Burnout and Find Your Work/Life Synergy in the Healthcare Industry, when he joined me on the Healthcare Plus…
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The Inner Work of Healing Burnout: 5 Actions to Take Right Now

Healthcare Plus Solutions Group
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Burnout has been a problem in healthcare for a long time. As the industry has gotten more and more complex, the problem has had increased—and during COVID things got exponentially worse, with many providers walking away from their job. And while removing systemic burdens certainly plays a role in alleviating burnout, there is also a lot individuals can do on their own. In a recent Healthcare Plus podcast interview, Quint Studer discussed this topic with Dr.…
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Leaders, Don’t Underestimate the Impact You Have on Employee Perceptions

Quint Studer
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How employees perceive things often depends on their leader. I often speak to organizations that are undergoing a merger or consolidation. (This is happening a lot right now.) In my presentation to the group, I will usually talk about the many benefits of joining a larger system. For example, it gives them access to capital and technology. It lets them leverage their size to save money on supply chain purchases. It helps them standardize things,…
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Be a Fire Starter

Quint Studer
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What a privilege it is to be a Fire Starter—to help others keep their own flame of life burning brightly. This thought came to mind when I received an email from Rani Brahmbhatt, a student at George Washington University, after a talk I had given. She shared her takeaways and closed the message with, “I hope to become a Fire Starter and build a successful career helping others as well!” I first heard the term…
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Abby Spence | The Healthcare Plus Podcast

Attracting and Retaining Talent In the Post Acute World: A Real-Life Success Story

Healthcare Plus Solutions Group
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Like most other healthcare organizations, post acute staffing shortages have created real challenges. Abby Spence, who has been a nursing home administrator for the past 11 years and is now the leader of Signature Healthcare of Cleveland, Tennessee, has completely eliminated all of her contract labor. In a recent podcast with Dan Collard, Abby shared some of her best practices for solving retention problems. New ways of recruiting: Signature HealthCARE knew they could no longer rely on…
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Don’t Underestimate Recognition; It Keeps Your Culture’s “Well” Full

Quint Studer
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“I receive recognition for performance” is a common question on employee engagement surveys. In building a culture of trust, it is a top–five item. This is an area I have spent a large amount of time thinking about, writing about, and presenting on. In college, I was introduced to the work of Marc Gold. During the late 1960s, he formulated a way to help people with significant disabilities learn complex tasks. He called it “Try…
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