Reducing Anxiety: The Foundation of Creating a Great Customer Experience
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Anxiety is a normal human condition. We feel it in the form of worry, nervousness, or discomfort about a situation that may involve uncertainty, danger, or an anticipated future event. At times, anxiety in moderation is helpful. It can improve performance, motivate us to act, spur us on to solve problems, and alert us to potential threats. When anxiety stops being occasional and becomes constant, it stops helping and starts working against us. That’s where…
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