Emergency department volumes are up. Patient complexity is rising. And care teams are often newer, stretched, and carrying more emotional load than ever before. Yet many EDs are still trying to solve today’s problems with yesterday’s solutions.

That’s why I wrote Rewiring the Emergency Department: Innovative Solutions for Modern Emergency Care. This book is not about incremental fixes or quick wins. It’s about rewiring how the ED is designed, led, staffed, and supported so it can reliably deliver excellent care in today’s reality. Rewiring starts with one conversation, one pause, one act of care at a time.

What Rewiring Really Means

Rewiring doesn’t blame people; it redesigns systems. It reexamines every touchpoint through two vital questions: How does a patient experience our care? How does a caregiver feel while delivering it?

Rewiring the Emergency Department offers practical, experience-tested strategies to reimagine how emergency departments work and care for people. Inside, you’ll find clear approaches to redesigning triage and flow with purpose, creating spaces and roles that protect dignity, hardwiring compassionate communication, building cultures where kindness and accountability coexist, and strengthening staff wellness and psychological safety. Each strategy is actionable and grounded in the belief that clinical excellence and human presence belong together.

Moving from Transactional Care to Loving Care

For too long, emergency care has drifted toward “treat and street.” Rewiring the Emergency Department shifts the focus back to people. Patients are seen as whole humans with stories—not tasks to complete. Comfort, clarity, and genuine connection are embraced as essential elements of excellent care. Loving care isn’t sentimental; it’s clinical clarity paired with humanity. It’s saying, “Here’s what’s happening,” and just as importantly, “You’re not alone.”

Healing the Healers

A loving care environment cannot exist in a punishing workplace. This book provides tools for intentional leader relationship rounding, fostering psychological safety, peer support, and structured debriefs and wellness practices that protect emotional health. When caregivers feel supported, they show up more present, patient, and connected—for each other and for those they serve.

Building a Better Future for Emergency Care

Launching January 2026, Rewiring the Emergency Department blends real-world stories, redesign processes, leadership tools, practical leadership frameworks, and field-tested approaches. It’s written for departments ready to move from overwhelmed to intentional, from rushed to relational.

The ED will always be a place of urgency. With the courage to rewire, it can also be a place where every patient and every caregiver is seen, supported, and cared for—with excellence and with love. If you know the status quo is no longer enough, this book was written for you.