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Stay up to date on the latest articles, news, and success stories from Healthcare Plus Solutions

Stay up to date on the latest articles from Healthcare Plus Solutions Group. From burnout and well-being to leadership skills and professional best practices, we’re publishing need-to-know information for all healthcare leaders, teams, and organizations.

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How Great Communication Pays Off: Six Signs Your Organization Is Flourishing

How Great Communication Pays Off: 6 Signs Your Organization Is Flourishing

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Part Five in a Five-Part Series on Communication and Cultures of Trust Over the past four weeks, we have explored the subject of communication and the role it plays in building a culture of trust. As we discussed early on, great communication helps leaders create clarity and reduce anxiety, demonstrate empathy and understanding, build strong relationships with employees, and much more. (All of these contribute to trust and, ultimately, high performance.) We’ve also talked about what keeps…
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From Surviving to Thriving: How Leadership Training Can Transform Post-Acute

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COVID-19 was tough on everyone, but one of the hardest hit areas was post-acute. It was a scary time. Residents were struggling. Caregivers were leaving. Stress and burnout were rampant. Organizations were in survival mode—just trying to get through the day. In the aftermath of the pandemic, post-acute is struggling with several realities. One, there’s a serious staffing shortage and high turnover. Two, morale continues to be low, in large part because of that short-staffing. Three, with…
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These Conversation Starters Help Leaders Build Trust

10 Conversation Starters to Help Leaders Build Trust

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Part Four in a Five-Part Series on Communication and Cultures of Trust Welcome to the latest installment in a series on trust and communication. Last week we talked about what leaders can do to create the best odds that employees will “hear” what they’re saying and engage in the conversation. (Click here to review.) This week we’ll share some powerful tactics leaders can use to spark trust-building conversations. A great way to build trust is…
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Creating the Best Odds for Being Heard

Creating the Best Odds for Being Heard

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Part Three in a Five-Part Series on Communication and Cultures of Trust For the past few weeks, we’ve been exploring the relationship between trust and communication. This is one of the central themes of The Human Margin: Building the Foundations of Trust, the new book Dr. Katherine A. Meese and I coauthored. Good communication builds trust between leaders and employees, which is why it is so important for leaders to be well-trained in this area. In last…
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What Keeps Leaders from Communicating Well?

What Keeps Leaders from Communicating Well?

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Part Two in a Five-Part Series on Communication and Cultures of Trust Communication is one of the most powerful tools we have for building trust. As we discussed a few weeks ago—and as Dr. Katherine A. Meese and I talk about in our new book, The Human Margin: Building the Foundations of Trust—trust is crucial in the post-Covid workplace. It’s at the heart of everything today’s employees want. Making sure leaders know what to say and…
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How Good Communication Helps Your Organization Thrive

How Good Communication Helps Your Organization Thrive

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Part One of A Five Part Series on Communication and Cultures of Trust In last week’s column, we talked about why building a culture of trust in your organization is more important than ever. It helps with retention, engagement, and employee well-being, and sets everyone up to do their best work. And as Dr. Katherine A. Meese and I discuss in The Human Margin, communication is one of the best tools we have for building trust. Because good…
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Building a Culture of Trust

Building a Culture of Trust

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The new book The Human Margin: Building the Foundations of Trust, which I coauthored with Dr. Katherine A. Meese, came out this week. I am grateful to Katherine for partnering with me on the book and to the American College of Healthcare Executives (ACHE) for agreeing to publish it. We share some of the research and insights from the book on my latest podcast available on the Healthcare Plus Solutions Group website. Click here to listen. I am…
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5 (More) Tips for Effective Leadership

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In last week’s column, five leadership tips were shared. There are hundreds of worthwhile tips available from many resources. Many tips depend on the leader’s role, experience, and situation. The tips provided last week and today are ones that fit most individuals in any leadership position. Be interested as well as interesting. Being selected for a leadership role usually means a person is interesting. They can explain things in a way that cause people to listen. They can…
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Making the “Get-to” Shift Can Change Your Life

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Are you a “get-to” person or a “got-to/have-to” person? I start many of my presentations with a PowerPoint that shows the terms “get to” and “got to/have to” with a mark through the terms “got to/have to.” I share that while we will cover lots of material, if there is one action I hope they leave with, it is using the term “get to” versus “got to” and/or “have to.” I then ask them to…
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Planning for Successors When Leaders Leave

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Who will take their place?  This is a question that’s frequently asked when someone resigns from a management position. Even in the best of times, an organization has at most 30 days until the person who resigned leaves. This can be especially challenging in small departments and organizations, as there may be no one currently working who can step into the leadership role. For mid-size and larger companies, that is not the situation. There are…
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