Hosted by Quint Studer with special guest Jay Kaplan, MD

Dr. Kaplan is the Medical Director of Care Transformation and Director of the Be Well Center for LCMC Health in New Orleans, LA. He is the Clinical Associate Professor of Medicine, at LSU Health Sciences Center, and an attending physician and academic faculty for the Emergency Medicine Residency at University Medical Center New Orleans.

Dr. Kaplan is a past President of the American College of Emergency Physicians and current national faculty for ACEP, as well as a member of the National Academy of Medicine Action Collaborative on Clinician Well-Being and Resilience.

A graduate of Harvard College and Harvard Medical School, Dr. Kaplan was recently named the 2021 John G. Wiegenstein Leadership award winner; this is the highest award of the American College of Emergency Physicians and it is given for outstanding contributions to the College.

Dr. Kaplan continues to practice clinically because he loves the clinical practice of medicine, and caring for patients helps him remain close to the patients’, the hospital staff’s, and the physicians’ current experience.

Dr. Kaplan discusses how the healthcare workplace has changed and the frontline needs new assurances from their leaders. During the podcast, you will learn specific tactics to help empower staff and medical staff to connect back to themselves, their patients, and their colleagues. Dr. Kaplan also gives a preview to his session at the Replenishing Yourself, Your Team and Your Organization conference taking place Feb. 22 and 23.

Contact Jay Kaplan, MD, FACEP
jaykaplanmd@gmail.com
Cell: 415-686-8291
www.JayKaplanMD.com

Resources: 

• Read Dr. Kaplan’s full bio HERE
• Dr. Kaplan’s Gratitude Symposium Presentation
• Conference: Replenishing Yourself, Your Team and Your Organization (RYTO) Feb. 22 and 23

Hosted by Dan Collard with special guest Quint Studer

Today we have a special treat for our listeners. We’ve heard your feedback that you would like to hear more from Quint. We’ve brought in Dan Collard, longtime friend and colleague of Quint to play host for the busy leader’s podcast. Quint sits in the guest seat as he looks back and shares what he has learned over the last 5 years.From early brain research and development to the start of covid and where we are at today. Learn more about overall well-being and why it’s more important now than ever. Quint shares what he has learned with co-worker and supervisor relationships, selection and onboarding, training and development and more.

Resources can be found at www.thegratitudegroup.com.

As a special edition episode, watch the interview HERE.

Hosted by Quint Studer with special guests Dr. Paul Keckley and Nate Kaufman

Joining today’s podcast is Dr. Paul Keckley and Nate Kaufman. During this podcast learn how uncertainty is playing a role in healthcare policy and how partisanship has become the driver with more activity going to the state level. They share some of their biggest concerns which includes healthcare expenses going up faster than revenue. They also share their recommendation for the healthcare industry to relook at anything that is tied to patient care and to refocus on hospital operations. And don’t miss as Nate and Paul describe the top 3 things they recommend for a CEO to focus on.

Dr. Keckley is Managing Editor of The Keckley Report and Managing Partner of The Keckley Group which provides market research, advisory, and policy analysis services to health systems, health insurers, technology companies, and investors.

He is widely considered an industry thought leader on healthcare industry trends and regulatory policy and served as a facilitator between the White House Office of Health Reform and major industry trade groups in developing the Affordable Care Act.

Nathan Kaufman is Managing Director of Kaufman Strategic Advisors. With over 40 years of experience as a strategist, executive, and negotiator, Nate is considered one of the nation’s most experienced industry experts. He is a strategic advisor to healthcare executives, boards, physician groups, and other healthcare companies. He is known for his practical advice focusing on succeeding in the new post-ACA, MACRA, value-based- risk environment. In addition, he is a seasoned negotiator and has successfully completed hundreds of transactions.

Resources:
Watch Dr. Paul Keckley’s Gratitude Symposium Presentation
Watch Nate Kaufman’s Gratitude Symposium Presentation  

Contact:
Paul Keckley, PhD
Managing Editor, Managing Partner
The Keckley Report and The Keckley Group

Nate Kaufman M.S.
Managing Director & Founder
Kaufman Strategic Advisors, LLC

Hosted by Quint Studer with special guests Lyn Ketelsen and Colby Jubenville

Joining the podcast is Lyn Ketelsen and Colby Jubenville. Lyn Ketelsen has experienced health care in a variety of settings and roles for 40 years. She currently shares her expertise as a consultant, executive coach, and the founder of KLK Leading Change Inc.

Colby B. Jubenville, Ph.D. is an accomplished international speaker, author, educator, and coach. Currently the Director of Middle Tennessee State University’s CBHS Center for Student Coaching and Success, he is a member of the Honors College faculty and holds an academic appointment as Special Assistant to the Dean for Student Success and Strategic Partnerships in the College of Behavioral and Health Sciences.

During the podcast Colby and Lyn share how the pandemic is providing an opportunity for leaders and organizations to relook at what skills are needed in today’s environment. They discuss how being able to find solutions that are fast, meaningful, and articulate a vision of the future of healthcare that are differentiators. Throughout this podcast, learn how to adopt and refine best practices and understand what skills leaders need to be able to manage rapid change; as well as ways to use innovation to find the best solutions. You will also learn 4 questions that create meaningful relationships that build trust and how focusing on the best cast scenario can lead to success.

Resources: 

https://www.thegratitudegroup.com/

Lyn Ketelsen’s presentation

Colby Jubenville’s presentation

About Lyn Ketelsen
About Colby Jubenville

Hosted by Quint Studer with special guest Kenneth Cohen, PhD

Joining the podcast is Kenneth Cohen, PhD who is the Founder & CEO of The Synergy Organization.  Over the last 32 years, his firm has distinguished itself as the country’s first Evidence-Based Executive Search® and Executive Assessments firm.

During the podcast, Ken shares the findings from their Malcolm Baldrige Award Recipient CEOs’ research study. He also discusses why “Revolving Doors” exist in key leadership positions and why it matters. Throughout the podcast Ken reveals how to make accurate hiring decisions and the importance of setting up a system and process to hire super stars the first time. Listen in to learn the 3 questions that Ken has asked thousands of people during his research study. Now here is your host Quint Studer and Kenneth Cohen.

About Kenneth R. Cohen, PhD
Founder & Chief Executive Officer
The Synergy Organization
https://www.synergyorg.com/
ken@synergyorg.com
1-866-HIRE-123

Kenneth Cohen, PhD is the Founder & CEO of The Synergy Organization.  Over the last 32 years, his firm has distinguished itself as the country’s first Evidence-Based Executive Search® and Executive Assessments firm with Evidence-Based Best Practices, including Psychological Testing and the Baldrige Performance Excellence Program standards.  They are recognized for helping progressive healthcare organizations make more accurate and cost-effective decisions in their Executive Search, Executive Selection, and Succession Planning practices, the first time.  Dr. Cohen integrated his special expertise and experiences as a Psychologist along with the proprietary Synergy Screening System®, Baldrige Performance Excellence Program standards, and the findings from Synergy’s Leadership Best Practices research studies.  These stop the dangerous “Revolving Door” phenomenon while simplifying the challenging and costly task of hiring extraordinary senior executives and staff.  His exciting pioneering research study with Malcolm Baldrige National Quality Award Recipient CEOs yielded powerful Predictive Analytics that help organizations better define and measure their unique leadership needs, and then identify which individuals are most likely to achieve extraordinary results.

Dr. Cohen is proud to serve as the Founding Sponsor of the Harry S. Hertz Leadership Award in close collaboration with the Baldrige Foundation.   He serves as a Board Member for the Mid-Atlantic Alliance for Performance Excellence (MAAPE), the regional Baldrige program serving PA, NJ, DE and parts of MD.  Over the last 32 years, he has published and presented extensively to national, state and regional healthcare organizations including ACHE Congress, American Hospital Association, ASHHRA, Baldrige Quest, and HFMA.  He earned his Masters and PhD as a Psychologist at Temple University.

Hosted by Quint Studer with special guest Katie Boston-Leary

Katie Boston-Leary is the Director of Nursing Programs at the American Nurses Association overseeing the Nursing Practice and Work Environment Division and Healthy Nurse Healthy Nation. Katie defines a healthy nurse as actively focused on creating and maintaining balance and synergy with physical, intellectual, emotional, social, spiritual, financial, personal, and professional well-being.

Katie challenges organizations to re-look at how they can bring well-being into the workspace where nurses spend most of their time. Katie shares recent research from 9,500 respondents where nurses rated their overall emotional health an average score of 3 out of 10. Throughout the podcast, Katie provides recommendations for building a culture where well-being is a top focus as well as free resources for you and your organization.

Research: https://public.tableau.com/app/profile/hunter.j.joslin/viz/COVID-19SurveySeries3/COVID-19SurveySeries3?publish=yes

Suicide Rates: https://www.usnews.com/news/health-news/articles/2021-10-25/nurses-have-suicidal-thoughts-more-often-than-other-workers-study

Resources:
Nurse Suicide Prevention and Well-being Initiative: www.NursingWorld.org
Healthy Nurse Healthy Nation: www.HNHN.org

Contact Information:
Katie Boston-Leary, PhD, MBA, MHA, RN, NEA-BC
https://www.linkedin.com/in/katiebostonleary/
Director of Nursing Programs
Nursing Practice & Work Environment
Healthy Nurse Healthy Nation

About Katie Boston-Leary:

Katie Boston-Leary is the Director of Nursing Programs at the American Nurses Association overseeing the Nursing Practice and Work Environment Division and Healthy Nurse Healthy Nation. She is also the Co-Lead for Project Firstline, a multi-million-dollar grant collaborative with the CDC for training on Infection Prevention and Control. She is also Adjunct Faculty and an Advisory Board Member with the Nurse Leadership Institute at the University of Maryland School of Nursing, St Johns School of Health Sciences at the George Washington Women in Business Leadership Program and serves on the editorial board of Web/MD/Medscape.  She also serves as Co-chair for the Healthcare Leadership Network of the Delaware Valley Board & DEI Committee and the Healthy Nurse Healthy Nation Advisory Committee. As a Chief Nursing Officer and Senior Executive, Katie has led organizations to obtain numerous accolades for quality and safety including an ANCC Pathway to Excellence designation and to win the coveted annual ANCC Pathway to Excellence award in 2017. Katie also leads a non-profit, The Reach Initiative, LLC, that provides executive coaching to healthcare leaders with a focus on providing pro bono services to BIPOC nurses.

She also has strong partnerships with deans and chairs of nursing programs in the communities she has worked in to improve nursing curriculums and effectively preparing nurses to transition from novice to experts and has developed many nurse leaders from charge nurses to executives. She was a featured guest at the Inaugural SEHA nursing conference in Abu Dhabi which was a hospital system seeking ANCC Pathway Designation. She has also been invited to Capitol Hill in Washington DC with the American Nurses Association to discuss the havocs of regulatory burden on hospitals.  She was recently identified in the August 2019 Health Leaders Journal as “One of Five Chief Nursing Officers Changing Healthcare”. Her most recent research was a qualitative study on nurses’ perceptions of power dynamics in the hospital setting. She is a well-known speaker nationally and internationally with many publications and podcast guest invitations. She recently completed her PhD at Walden University in Health Services, obtained a dual degree MBA and MHA from the University of Maryland Global Campus and her bachelor’s degree in nursing from Bowie State University in Maryland.  She is a board-certified Nurse Executive and obtained a nurse executive leadership certificate from Wharton School of Business at the University of Pennsylvania. She has been interviewed for stories in numerous print, online and televised media outlets namely CNBC, Cheddar TV, HR Maximizer and Bloomberg News. She recently co-authored an article titled, The US COVID‐19 Crisis: Facts, Science and Solidarity, which was published in the International Nursing Review (INR), the official journal of the International Council of Nurses (ICN).

Hosted by Quint Studer with special guest Justin Reed

Justin Reed joins the podcast to share how he navigates the toughest challenges by turning them into opportunities for training and developing leaders. Justin is currently the Assistant Chief – EMS for Cy-Fair Fire Department. As the overall EMS Director, he is responsible for all activities involving the 140 full-time paid staff, 13 ambulances who respond to approximately 40,000 calls annually, covering a population of 640,000. Justin has over 15 years of progressively responsible experience delivering the highest quality of leadership, patient care, and customer service.

During the podcast, learn how sharing your expertise and experience can lowering the anxiety of those you serve. Justin shares how remote learning during the pandemic helped break down silos and the importance of communicating with humility. Justin shares one of his biggest challenges around compassion fatigue and how doing early interventions and providing well-being resources continues to make an impact.

About Justin Reed:

Justin Reed is currently the Assistant Chief – EMS for Cy-Fair Fire Department. As the overall EMS Director, he is responsible for all activities involving the 140 full-time paid staff, 13 ambulances who respond to approximately 40,000 calls annually, covering a population of 640,000. Justin has over 15 years of progressively responsible experience delivering the highest quality of leadership, patient care, and customer service.

Justin Reed is currently attending University of Pennsylvania’s Master’s of Health Care Innovation and is an honors graduate of Western Carolina University Emergency Medical Care program. He was recently recognized by the American Ambulance Association Top 40 Under 40 and is a Fellow of the American College of Paramedic Executives, 2020.

Justin has volunteered with numerous organizations including a non-profit organization, MyLifeSpeaks, in Haiti providing prehospital care, education, and equipment. He serves in numerous committees including the National Association of EMS Managers, where he is the immediate former Chair of the Quality and Performance Improvement Committee. As a thought leader, Justin holds various certifications and has taught both domestically and internationally with a strong passion for behavioral economics, change management, and prehospital care in Haiti.

Hosted by Quint Studer with special guest Dr. Stephen Beeson

Joining the Busy Leader’s Podcast is Dr. Stephen Beeson who is an author, physician, speaker and founder of Practicing Excellence. He and his company have helped hundreds of medical groups and hospitals across the country develop their clinicians in ways that transform the experience for those receiving and providing care.

Throughout this podcast, Dr. Beeson shares how they help clinicians, teams and leaders build new skills that help them experience more of those restorative moments of patient connectivity, team collaboration and leadership effectiveness. These are the moments that help people soar, and they can happen throughout an organization.

Learn how creating a sense of belonging may be the greatest burnout counter method there is and how providing people the skills to allow “team” to manifest, so much so that people wake up Monday morning excited to go to work and hang out with their tribe. This podcast will give you a greater understanding that we have dominion over the things that drive the human experience and how adjusting one’s is mindset and leadership approach are elements.

About Dr. Stephen Beeson 

stephen@practicingexcellence.com

Dr. Stephen Beeson is a nationally recognized author, physician, and speaker.

A board-certified family medicine physician, Dr. Beeson practiced with the Sharp Rees-Stealy Medical Group in San Diego County for 18 years. During his tenure with the medical group, Dr. Beeson was selected by Sharp HealthCare leadership to serve as the Physician Director for the Experience,” an organizational commitment tooperationalize service excellence. Dr. Beeson’s patients ranked him in the 99th percentile nationwide, and the San Diego County Medical Society voted Dr. Beeson as one of San Diego’s best physicians for eight consecutive years. During this time, the medical group improved their patient satisfaction from the bottom to the top decile, won three AMGA Acclaim Honoree awards for clinical performance, and with Sharp Healthcare was the recipient of the Malcolm Baldrige Award.

Dr. Beeson’s first book, “Practicing Excellence A Physician’s Manual to Exceptional Health Care,” became a national bestseller that articulates a prescriptive “how-to” approach to improve physician performance to drive organizational success. In 2009, he released his second book, “Engaging Physicians: A Manual to Physician Partnership.” This critically acclaimed book takes system leaders on a staged journey to physician enrollment in organizational change efforts.

Most recently, Dr. Beeson founded Practicing Excellence, which builds skills to drive outcomes in well-being, patient experience, and leadership effectiveness. Built for busy clinicians, their micro-learning approach delivers short, evidence-derived, video-based coaching to clinicians, leaders, and teams through a mobile app. They partner with some of the nations’ largest health systems and medical groups to deliver coordinated skill-building programs that provide measurable results. Learn more at www.practicingexcellence.com.

Resources: 

www.thegratitudegroup.com/

Gratitude Symposium talk by Dr. Stephen Beeson – Finding Gratitude When Life is Hard

The frontline care teams have been through one of the most challenging times in healthcare ever. Exacerbation of burnout, thoughts of retiring early, anxiety, depression, and PTSD have come into our beautiful healing profession.

In this session, we spend a few moments on the personal impact of what healthcare has been through, then flip the tables on how the pandemic has magnified purpose, built new friendships, created innovation and restored so many through the experience of shared suffering through the simplicity of gratitude for the people at our elbow and the opportunities before us.

Books:

Bounce by Keith McFarland

Healing Physician Burnout, Quint Studer

Why Cope When you Can Heal, by Mark Goulston and Diana Hendel

Hosted by Quint Studer with special guests Bonnie and Mark Barnes, The DAISY Foundation

What may be ordinary to you, is extraordinary to someone else. Bonnie and Mark Barnes, co-founders of The DAISY Foundation join the podcast to share the impact and the difference that recognition makes. The DAISY Foundation expresses gratitude to nurses with programs that recognize them for the extraordinary skillful, compassionate care they provide to patients and families.

The DAISY Foundation was created to express gratitude to nurses by the Barnes Family in their son Patrick’s memory.

Bonnie and Mark share the power of recognition and how compassionate care impacts the patient and the family. Hear stories about the little things that make the biggest difference and the how the role of a nurse has evolved during Covid.

References:

The DAISY Foundation

About the DAISY Award

Shining the Light on All the Right – The Story of The DAISY Foundation

The Gratitude Group – see presentations from The Gratitude Symposium that took place in May, 2021.

Research:

Hospital Visitation Restrictions Are Hurting Patients and Nurses — New protocols and COVID mitigation techniques can enable safe visitation by Karen Cox, PhD, RN, and Tejal K. Gandhi, MD, MPH – September 2, 2021

Beryl Institute Consumer Perspectives on Patient Experience 2021 

Hosted by Quint Studer with special guests Melody Dickerson and Grace Greenan

Virginia Hospital Center puts their people and patients at the center. By connecting to people’s values and helping them learn the skills to be successful, outcomes follow. Melody shares how rounding on patients and employees is a key step. She shares how relationship rounding is different from “drive by rounding” by having an intentional conversation to build rapport, find out what’s working well, who can be recognized and where improvements can be made. During this podcast, learn how frequency correlates to outcomes and how sequencing and hardwiring behaviors sets the framework for engagement with their employees. Grace discusses their leader orientation, culture day and how training creates the culture for engagement.

Listen in to hear tips on creating an engaged workforce, how to connect to the values of employees and leading through a crisis.

Melody F. Dickerson, MSN, RN, CPHQ , Senior Vice President & Chief Nursing Officer, Virginia Hospital Center
mdickerson@virginiahospitalcenter.com

Melody Dickerson is the Senior Vice President and Chief Nursing Officer at Virginia Hospital Center Health System, a 437-bed, not-for-profit Magnet teaching facility in the Washington DC metro area. A nurse leader for more than 25 years, Melody is a member of the American College of Healthcare Executives, the American Organization of Nurse Executives, and is the President of the Northern Virginia Chapter of the Virginia Nurses Association.

Melody leads the clinical and quality initiatives that advance high-value healthcare for the health system. Melody has played a critical role throughout the pandemic as the voice of the health system to the surrounding community, serving as one of the Hospital’s primary spokespeople for the region’s first drive-through COVID testing facility. Melody also led the Hospital’s effort to become a Level II Trauma Center earlier this year, filling a critical need in the community.

Grace Greenan, MA, LPC, Associate Vice President for People and Experience – Talent Management & Patient Experience, Virginia Hospital Center 
ggreenan@virginiahospitalcenter.com

Grace Greenan, MA, LPC has been a counselor for 18 years and a counselor educator for the past 5 years. She received her BA in Psychology from the University of Massachusetts and her MA in Professional Counseling from Liberty University. Grace currently works as an Associate Vice President for People and Experience at Virginia Hospital Center and maintains a private counseling practice. For her Ph.D. work in Counselor Education and Supervision with a focus on Organizational Development, Grace’s research has included a deep analysis of the supervisory relationship dynamic to determine if supervisor realism and genuineness predict an increase in staff willingness to report errors. Grace is passionate about positive psychology, employee and patient engagement, and leadership development. She is a member of the American Counseling Association, the American Psychological Association, and the Association for Counselor Education and Supervision. She is also a graduate of the Arlington Leadership Center for Excellence program.