55_Connecting Goal Setting to Real Results with MUSC

Hosted by Quint Studer with special guests Dr. Cory Robinson and Mary Finley

In healthcare, we focus heavily on numbers and metrics, but how do we ensure we are connecting these numbers to real patient outcomes? Goal setting is one of the best ways to make sure your metrics are tied to real results. In this week’s podcast, Quint chats with Dr. Cory Robinson and Mary Finley from the Medical University of South Carolina (MUSC) in Charleston, SC, where they have collected some best practices around how to set meaningful goals, tie them to results, and ultimately achieve organizational and operational excellence.

Here are some of the things you will learn from this week’s podcast:

  • Why a strong goal-setting process is the foundation for organizational excellence and why devoting some time to it is a good investment (MUSC does a goal-setting retreat.)
  • How to make sure you are focused on the right goals
  • How to pick which metrics to focus on and how to best weight goals
  • How to align and cascade goals across an entire organization
  • How to provide support for team members who aren’t achieving goals
  • How to manage an organizational goal where you might not have direct impact
  • When and how you should modify goals mid-year

Organizations and people thrive where there is clarity and prioritization. A solid goal-setting program helps us know where to focus to achieve the desired outcomes. This dynamic duo from MUSC will show you how to get everyone rowing in the same direction. 

About Dr. Cory Robinson

Dr. Cory Robinson is the System Administrator for Performance, Health Solutions and Health & Wellness for the Medical University of South Carolina (MUSC) Health System and a Faculty Member at the Medical University of South Carolina, College of Health Professions. He is a member of the MUSC Health System and Charleston Division Executive Leadership Teams. He is responsible for the day-to-day operations of vital administrative functions of the health system.

Cory completed his undergraduate degree in Biology at Erskine College (Due West, SC) and received both his Master of Health Administration (MHA) and Doctorate of Philosophy in Health and Rehabilitation Science (PhD) from the Medical University of South Carolina (Charleston, SC). He is also a certified Project Management Professional (PMP), Lean Six Sigma Professional, Fellow in the American College of Healthcare Executives (FACHE) and Malcolm Baldrige Quality Award National Examiner.
Contact: robinsonco@musc.edu, 843-792-5412

About Mary Finley

Mary Finley is the Director of Performance and Alignment for the Medical University of South Carolina (MUSC), a role she assumed in September 2019. In this role, she oversees the measurement and monitoring performance for the MUSC Health System, which includes goal/ target setting and benchmarking. Finley joined MUSC in June 2009 and has held positions within HR and Analytics. She received her Bachelor of Science in Psychology from Clemson University and her Master of Health Administration from the Medical University of South Carolina.
Contact: whitems@musc.edu, 843-792-0317