HPSG PulseLeadership Skill Building

Do You Have the Right Tools in Your Backpack?

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As a leader, you are probably carrying around lots of tools. Some you picked up long ago. Others you’ve kept accumulating with the years and the relentless march of technology. The question is, do you have the RIGHT tools to do your job?

If you’ve ever met a novice backpacker, you might notice they’re weighed down with all kinds of stuff. On the other hand, it’s amazing how little an expert backpacker takes with them into the woods!

The more experience they get, the lighter their backpack gets. Why? Because over time, they learn what they really need and—more importantly—what they don’t.

We leaders can take a lesson from this. The thing is, we can tend to operate on autopilot, and we don’t stop to reexamine what we’re carrying around. Maybe some of the tools work great for us. Maybe some once worked well, but they don’t anymore. Their time has passed.

In fact, maybe many of the items in our backpack aren’t tools at all—maybe they’re just rocks that weigh us down, slow us down, and make us less-effective leaders.

Quint Studer and I just released an updated edition of our book Rewiring Excellence: Hardwired to Rewired. In it, we talk about how so many of our long-held processes, practices, and behaviors are outdated, have gotten too complicated, or maybe don’t even work at all. (You can read more about the book here.)

My question to you is this: Do you need to apply the “rewiring” principle to your (metaphorical) leadership backpack?

I invite you to dig through your backpack and ask yourself about each item:

  1. Do I use this tool? Did I everuse it? Realistically, willI ever use it?
  2. Are these the right tools for the current environment or terrain I’m in? Am I paying close attention to the role I’m in and the employees I have right now?
  3. Do my tools need updating? Are there updated versions?
  4. What process am I following because “we’ve always done it that way”?
  5. Are there new technologies I assume I should be using because everyone else is, but they’ve become unintentional rocks? (Maybe they aren’t working at all…or maybe I need to use them in a different way.)
  6. Does my to-do list need culling? Are there any “to-dos” that need to become “to-stops”?

The main way to answer these questions is by looking at outcomes. If it’s working, keep doing it. If it’s not working, you might need to tweak it to make it less complicated…or even stop doing it altogether. (Isn’t that a liberating thought?)

Most great leaders have a “lean-and-mean” backpack. Not because they started that way, but because they were willing to sort, question, and let go.

You can do the same. What could you set down today that would make more room for what really matters in your leadership?

Dan Collard - Healthcare Plus Solutions Group
Dan Collard
Co-Founder and Partner, Healthcare Plus Solutions Group

Dan Collard is a seasoned healthcare executive with more than thirty-one years of experience including operations, consulting, and technology start-ups. He cofounded Healthcare Plus Solutions Group® with long-time colleague Quint Studer.

Collard’s background includes serving as an executive within one of the nation’s largest hospital-based physician practices and the president of the strategic consulting division of the nation’s largest patient experience measurement company. Previously, Collard led a healthcare technology start-up in Atlanta and also spent thirteen years as a senior leader within Studer Group. Prior to that, he was a health system operator within LifePoint Health.

Collard has always enjoyed the role of change agent within each organization he has led. In healthcare operations, he and his leadership teams achieved best-in-class performance across a balanced set of metrics: quality, patient experience, physician and employee engagement, volume growth, and financial performance. As a healthcare coach and advisor, Collard has led his client partners to similar success. He is a highly sought-after speaker across the industry.

Collard is the coauthor with Studer of Rewiring Excellence: Hardwired to Rewired and Rewiring Leadership in Post-Acute Healthcare. He is also the coauthor with Katherine A. Meese, PhD, of Genfluence: How to Lead a Multigenerational Workforce, which is now available for preorder. Click here for more information or to order books.