Physicians are often asked to lead—but are rarely prepared for the role. Promotions can happen overnight, often with no formal training and little support.…
Getting to a culture of always is an elusive outcome for organizations. Achieving excellence with every process, behavior, and customer interaction—is hard. It separates great organizations…
How employees perceive things often depends on their leader. I often speak to organizations that are undergoing a merger or consolidation. (This is happening…
Like most other healthcare organizations, post acute staffing shortages have created real challenges. Abby Spence, who has been a nursing home administrator for the…
As some of you know, I have started a biweekly podcast in which I chat with leaders from all industries on how they’re tackling the many challenges we face today. Most recently I had the privilege of speaking with Mark Clement, who is the CEO and president of TriHealth, a $2.1 billion healthcare system in Cincinnati, Ohio. (Click here to listen.) This was an important conversation for several reasons. One, healthcare has been one of the hardest-hit industries during…
Some people may see delegation as simple – handing off an assignment to another person. But it’s not merely a task, it’s a leadership skill. This skill doesn’t just help at work, either. They can help in a community, a church and with family. Delegation is moving action to the best place in the organization. When it’s done well, delegation frees up the manager to focus on other items, it builds depth in the organization…