It’s incredibly tough working in healthcare these days. People are feeling overworked, stressed out, burned out, and, at times, traumatized. These challenges are driving huge employee turnover rates in many organizations.
Naturally, leaders are deeply alarmed by this unfolding crisis. Many organizations are working hard to create better experiences for caregivers and patients alike. Some of their early work is very promising. How do you create a healthcare system that’s sustainable for both the human element and the financial side?
As an industry, we have the willpower and the brainpower to solve these problems. There are many people in the industry who are implementing creative ideas. Many organizations out there are doing incredible things that we can learn from. That’s where the Models of Care Insight Study comes in.
Overview
The study was born when Quint Studer met with leaders at Orlando Health. Like many organizations, they are piloting new and better ways to provide inpatient care. This discussion led to more discussions with healthcare leaders across the country on how they are reimagining care delivery models. These discussions, along with Quint’s conversations with ANA’s Katie Boston-Leary, PhD, prompted his new company, Healthcare Plus Solutions Group, to fund a study on new and alternative models of care.
We would like your help! Our hope is that every hospital in the U.S. will participate in our study. We’re looking not only for big, transformative trends in care delivery models shifts but also “small but mighty” ideas that are having a big impact. Please read on to learn more about taking part in our study.
Who We Are
Quint Studer, HPSG
Quint is co-founder and partner of Healthcare Plus Solutions Group, which diagnoses the most urgent pain points of an organization, collaboratively designs solutions, and creates a plan to execute in a way that gets measurable results.
Katie Boston-Leary, ANA
Katie Boston-Leary is the director of nursing programs at the American Nurses Association overseeing the Nursing Practice and Work Environment Division and Healthy Nurse Healthy Nation.
Joslin Insight
Joslin Insight is a customer insights and strategy consulting firm specializing in healthcare. Using unbiased qualitative and quantitative study, they help leaders make smart decisions.
The Advisory Group
An array of carefully selected leaders from the healthcare industry will help guide the study.
Quint Studer has spent nearly four decades in healthcare. He worked for multiple healthcare systems, the last stop being president of Baptist Hospital in Pensacola, Florida. In 2000, he founded Studer Group®, a healthcare and education coaching company. The company was sold in 2015, and Studer left in 2016. He went on to found the Studer Community Institute, a not-for-profit whose mission is to improve the quality of life for people. He is co-founder and partner of Healthcare Plus Solutions Group, which focuses on diagnosing the most urgent pain points of an organization, collaboratively designing solutions, and helping in the implementation of the solutions. He has authored many books, with several on bestseller lists. He serves on several healthcare boards and is a frequent speaker, workshop facilitator, and mentor to individuals and organizations. The tools and techniques Quint has created over the years are now staples in healthcare systems throughout the world.
In 2022, Quint Studer and Dan Collard founded Healthcare Plus Solutions Group (HPSG). Because no two healthcare organizations are exactly alike, HPSG’s services are tightly customized. They curate a team of experts and stakeholders to diagnose your most urgent organizational needs; design smart, collaborative solutions; and create a plan to execute in a way that gets measurable results.
To learn more, please visit https://healthcareplussg.com/ and https://thegratitudegroup.com/.
Katie Boston-Leary is the director of nursing programs at the American Nurses Association overseeing the Nursing Practice and Work Environment Division and Healthy Nurse Healthy Nation. She is also the co-lead for Project Firstline, a multi-million-dollar grant collaborative with the CDC for training on infection prevention and control. Katie is also the co-chair for the DEI committee for the Healthcare Leadership Network of the Delaware Valley, an ACHE affiliate. She is also a member of ACHE’s editorial advisory committee. Katie helped redesign the Nurse Leadership Institute at the University of Maryland with an embedded coaching program and is an adjunct professor at the University of Maryland School of Nursing and the School of Nursing at Case Western Reserve University. She is a board member for St. John’s University College of Pharmacy and Health Sciences and an editorial advisory board member with WebMD Medscape. Katie also staffed the National Commission to Address Racism in Nursing and is also part of the National Academy of Medicine’s National Plan for Health Workforce Well-Being, supported by the U.S. Surgeon General, Dr. Vivek Murthy. Katie also worked as an ANA representative with four partner organizations to organize a National Nurse Staffing Think Tank, which published short-term actionable recommendations to address the nurse staffing crisis.
She was identified in August 2019 by HealthLeaders as “One of Five Chief Nursing Officers Changing Healthcare.” Her most recent study was a qualitative study on nurses’ perceptions of power dynamics in the hospital setting. She is a well-known speaker nationally and internationally, with many publications and podcast guest invitations. She completed her PhD at Walden University in health services, obtained a dual degree MBA and MHA from the University of Maryland Global Campus, and her bachelor’s degree in nursing from Bowie State University in Maryland. She is a board-certified nurse executive and obtained a nurse executive leadership certificate from the Wharton School at the University of Pennsylvania. She has been interviewed for stories in numerous print, online, and televised media outlets, namely CNBC, the New York Times, Cheddar TV, HR Maximizer, Axios, Becker’s, and Bloomberg News. She has written and coauthored numerous articles on staffing, diversity, and leadership and was recently featured on NBC’s TODAY show to discuss the nurse staffing crisis that is impacting healthcare delivery.
Joslin Insight is a customer insights and strategy consulting firm specializing in healthcare. Using unbiased qualitative and quantitative research, they provide insight to help healthcare leaders make smart decisions. Joslin Insight’s recent clients include the DAISY Foundation, the American Organization for Nursing Leadership (AONL), the AONL Foundation, the American Nurses Association, and the American Nurses Foundation. Their work has been featured in TIME, the Washington Post, the New York Times, the Atlantic, as well as by the United States Senate Committee on Finance, the United States Surgeon General’s Advisory, and the White House COVID-19 Task Force.
The Process
Listening Interviews
There will be 40 qualitative interviews split between VPs, CNEs, CNOs, directors, managers, and bedside nurses. Interviews are to listen to nurses and nurse leaders to identify new models of care, top concerns, and industry themes. Interviews average 30 minutes in length. This list will be handpicked and customized based on contacts from HPSG, ANA, Joslin Insight, and the advisory group. This info will be used to direct a voluntary survey.
Quantitative Survey
Joslin Insight will develop a two-part, non-incentivized survey based on the qualitative interviews for nurses and nurse leaders. Questions will be designed to identify gaps between roles while seeking to measure support and adoption of new models of care.
Open Sourcing
The survey will be distributed by ANA and shared on LinkedIn and across other social channels. We want to hear from as many people as possible!
The Goal
The immediate goal of the study is to collect best practices from organizations all over the country and share them with the industry to help ease the nursing crisis and identify gaps/disconnects between nurse leaders and frontline nurses. (Earlier study conducted by Joslin Insight with industry associations initially identified these gaps.)
The end goal is to use the data and the ideas generated by the study to improve working conditions for nurses (and by extension, everyone else). By creating better places for nurses to work, we believe organizations will help relieve caregiver stress, elevate staff well-being, retain the best talent, and improve patient outcomes.
