72_Why HCAHPS Scores Aren’t Improving with Tim Broderick

Hosted by Quint Studer with special guest Tim Broderick

On this week’s episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Tim Broderick to analyze healthcare data and share insights on why patient experience scores aren’t improving. Tim Broderick has served as the data and analytics lead for Modern Healthcare Magazine since 2018.

In the last 5 years, there has been very little change in HCAHPS scores across the country. HCAHPS (Consumer Assessment of Healthcare Providers & Systems) is the first national, standardized survey of patients’ perspectives of hospital care and was first implemented in 2006. The survey captures the patient’s experience of communication with doctors and nurses, responsiveness of hospital staff, communication about medicines, and other indicators of overall experience.

While many assume that COVID-19 is the cause of these stagnant HCAHPS results, Tim Broderick says the data points elsewhere. Tim and Quint take a deeper look at why patient experience scores aren’t improving and where healthcare organizations have the greatest opportunities to impact them.

Listen to full episode for insights on:

  • The difference in patient experience scores in acute care hospitals vs. critical access hospitals
  • Why the resources we’re putting into patient experience aren’t getting the intended results
  • The impact of survey fatigue and declining response rates on HCAHPS surveys
  • The areas where doctors and nurses could have the greatest impact on patient experience scores

Click here to explore Modern Healthcare’s reimagined data center.

About Tim Broderick

Tim Broderick is an award-winning data journalist with Modern Healthcare magazine. His data analysis and visualizations of healthcare data fuel Modern Healthcare’s new data center at modernhealthcare.com/data-center

He joined the magazine in 2018 after working more 30 years for daily newspapers in and around Chicago. He and his family live on the Northwest Side of the city but root for the baseball team on the Southside.