Hosted by Quint Studer with special guest Mark Clement

Quint Studer talks with Mark Clement, CEO and President of TriHealth, about how the $2.1 billion Cincinnati Health System is navigating the COVID-19 crisis.

Healthcare has been one of the hardest hit industries. Mark talks about how TriHealth took a $100 million loss in the first few months of the pandemic and came back stronger, more aligned, and more cohesive. Their success lay in how they approached one of the most crucial leadership competencies: communication. Not only did COVID force TriHealth to get better at using video technology to reach distributed stakeholders in a timely and effective way, it reinforced the benefits of on-the-ground tactics like leader rounding (executed safely, of course). With more than 12,000 team members, real time communication was key.

Great communication alleviates anxiety and keeps people engaged and connected to their sense of purpose in a time of uncertainty and rapid change. It keeps organizations nimble, adaptive, highly aligned, and able to innovate in the face of a crisis like a pandemic. Mark talks about communication on two levels: one, how to say what needs to be said in a direct and transparent way, and two, how to hardwire the right tools (monthly senior leader meetings, town halls, rounding, daily huddles, etc.) to cascade communication and keep messages consistent.

When you get communication right,  it will accelerate your performance in the good times. It’s what will move you from good to great. In the bad times, it’s what will save you.

Hosted by Quint Studer with special guest Emily Ley

Quint Studer talks with Emily Ley on how she went from an intrapreneur to an entrepreneur and business owner, how she created a community and relationships around her simplified brand and details about her new book, Growing Boldly Dare To Build A Life You Love.

As leaders and business owners, at times we have to pivot, Emily shares her journey and how nurturing the culture of your business is key to being sustainable and working through the hard times.

Referenced in this episode: 

• Emily Ley’s Books
• Simplified by Emily Ley
• EntreCon – 2-day Business and Leadership Conference

About Emily Ley:
Emily Ley is the founder of Simplified® – a brand of planners and organizational tools for busy women. Emily has been featured in Forbes, Family Circle, Better Homes and Gardens, Glamour, and Good Housekeeping. She has been recognized with numerous awards, including Best New Product at the National Stationery Show as well as Small Business of the Year, Female Owned Business of the Year, and Entrepreneur of the Year by Studer Community Institute. Emily and her team collaborated with AT-A-GLANCE® to create gift and planning collections carried in Office Depot, Staples, and Target. Emily is the author of national bestselling books, Grace, Not Perfection: Embracing Simplicity, Celebrating Joy, A Simplified Life: Tactical Tools for Intentional Living, and When Less Becomes More: Making Space for Slow, Simple, and Good. Now as an author, entrepreneur, wife and mother to three, Emily lives in Pensacola, Florida with her husband, Bryan, and their son Brady, and twins Tyler and Caroline.