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Stay up to date on the latest articles, news, and success stories from Healthcare Plus Solutions

Stay up to date on the latest articles from Healthcare Plus Solutions Group. From burnout and well-being to leadership skills and professional best practices, we’re publishing need-to-know information for all healthcare leaders, teams, and organizations.

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We All Make a Difference in the Lives of Others

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In the first book I authored, Hardwiring Excellence, I used the metaphor of a flywheel to describe how consistent, values-driven actions create momentum in an organization. The idea of the flywheel initially came from author Jim Collins. A flywheel takes effort to start moving; however, once it gets going, the flywheel turns with less effort. The flywheel I outlined in my work has purpose, worthwhile work, and making a difference at the core. Leaders play a key role in helping…
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Trust, Ownership, and One Bold Question: Inside NorthBay Health’s Cultural Turnaround

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Few professions offer the privilege of touching lives in as many ways as nursing. From birth to end of life, through vulnerability, illness, and healing—nurses serve as connectors to health, humanity, and hope. In a recent episode of the Healthcare Plus Podcast, Quint Studer spoke with two visionary leaders from Georgetown University: Dr. Roberta Waite, inaugural dean of the relaunched independent Berkley School of Nursing (BSON), and Dr. Stephan Davis, the inaugural executive director of…
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Do You Have the Right Tools in Your Backpack?

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As a leader, you are probably carrying around lots of tools. Some you picked up long ago. Others you’ve kept accumulating with the years and the relentless march of technology. The question is, do you have the RIGHT tools to do your job? If you’ve ever met a novice backpacker, you might notice they’re weighed down with all kinds of stuff. On the other hand, it’s amazing how little an expert backpacker takes with them into…
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Familiarity Breeds Complacency; Take Time to Walk in Your Customers’ Shoes

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Have you heard that most car accidents happen close to home? It’s often because the driver’s familiarity with the roads leads to complacency. The same happens in a community. Citizens get used to something the way it is. Chuck Marohn of Strong Towns encourages people to walk their community. When I do this, I see things that I don’t experience in a car. For example, I might see a power pole in the middle of…
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A “NO”vember Plan for Preventing Burnout

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Introducing The HPSG Pulse: Real Conversations About Leadership, Culture, and Care At HPSG, we spend a lot of time listening and learning. As we talk to healthcare leaders, clinicians, and teams across the country, we have a front row seat to the challenges and opportunities that come in times of rapid change. We get to see what’s working well, what needs rewiring, and what needs retiring. We get to observe trends unfolding in real time.…
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Greatness Starts With the Courage to Look at the Truth

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“Face the brutal facts.” That is a lesson Jim Collins included in his book Good to Great: Why Some Companies Make the Leap…and Others Don’t. This book continues to provide an excellent blueprint for any organization that wants to be great. Sometimes the work a company is doing is good; it’s just not enough to achieve the desired goal. It takes courage to look at the brutal facts—about performance issues, market challenges, or other uncomfortable data or insights.…
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HPSG’s uLeadership Acquisition Deepens Its Investment in Nurse Leadership Development

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Healthcare Plus Solutions Group® (HPSG) is excited to welcome uLeadership®, a nationally and internationally recognized professional development and research company focused on relational leadership education for nurse leaders to our family of companies. The founders of uLeadership—Dr. Kay Kennedy, CEO; Dr. Lucy Leclerc, Chief Innovation and Learning Officer; and Susan Campis, Chief Wellness Officer—are known for creating the Human-Centered Leadership in Healthcare® framework for nurse leaders based on qualitative research. It establishes a healthy mindset and…
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Success Starts With Relationship Building

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Do not assume. This thought hit me as I read feedback from attendees of a sales conference. The most often mentioned takeaway is to focus on building relationships. Reading them, I wondered how many of us make assumptions in this area. Do the people we lead know a positive outcome begins by building a relationship? It is not unusual for salespeople to be told to make so many contacts a day. Research likely says a certain…
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“If It’s None of Your Business, It’s None of Your Business” (and Three Other Helpful Tips for Work and Life)

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In my writings and talks, I often quote Cousin Al. Today is no exception. For those who might be wondering…yes, there really is a Cousin Al! His father and my mother were brother and sister, so he is my first cousin. Al has the ability to say things in a way that is memorable and helpful. Much of what I talk and write about focuses on lessons learned from experience. This includes experiences gained from reading and…
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Be Aware of How You Show Up; Your Presence Makes a Difference

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Leaders underestimate their impact in showing up. Why? I find most leaders do not see themselves as special. They see themselves as being the same as others. A highlight of my career was working with the Cleveland Clinic. Dr. Floyd (Fred) Loop, the CEO of the Cleveland Clinic Foundation (CCF) at the time, hired my company. (Dr. Loop is no longer with us physically; however, his impact lives on.) He referred to the work as…
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