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Stay up to date on the latest articles, news, and success stories from Healthcare Plus Solutions

Stay up to date on the latest articles from Healthcare Plus Solutions Group. From burnout and well-being to leadership skills and professional best practices, we’re publishing need-to-know information for all healthcare leaders, teams, and organizations.

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Diverse group of managers working together at office.

The Best Organizations Create a Development-Rich Culture

Quint Studer
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What are you doing to develop your replacement? What is being done to build depth in your company? These are important questions for all leaders to consider. The subject of succession planning came up in a conversation with Will Dunaway, the chair of the board for the Center for Civic Engagement. Will is an attorney for the law firm Clark Partington. His office is in Pensacola, Florida. Will was one of several people from Clark…
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Successful millennial businessman boss

It’s Time to Take a Closer Look at Commonly Accepted “Truths.”

Quint Studer
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How many times have you heard, or even said, phrases like the following? You must keep your personal and professional life separate. If someone gets complimented, they will get a big head. Too much praise may cause people to become complacent. It is important to balance positive and negative feedback. We may accept them as truths…but are they really? These are a few of the statements that came to mind as I listened to Tom Dahlborg present at EntreCon®,…
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Thank you card in hands

Take Time to Thank the Difference Makers in Your Life

Quint Studer
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Who made a difference in your life, or at least in a situation you faced? Do they know it? The response to my column on how small gestures can make a big difference was wonderful. The emails and/or posts with people sharing their stories suggested my own experiences and the experiences of others are much the same. In most cases, the person who made the difference is probably unaware of their impact. It is important…
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Receptionist and businesswoman at hotel front desk

When Serving Customers, Small Gestures Are Noticed and Appreciated

Quint Studer
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Do small gestures and personal touches make a big difference—or at least some difference—when serving customers? I feel the answer is yes. In fact, in a world that’s increasingly automated and impersonal, they are more noticed and appreciated than ever. I was on the way to a workshop in Austin, Texas. My presentation was scheduled for day two. I decided to arrive early so I could attend the afternoon session for day one. My plane arrived around…
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Doctor in a conversation with specialist

How “Operational Trials” Can Help You Rewire and Improve Results

Quint Studer
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It is gratifying that the e-book Rewiring Excellence: Hardwired to Rewired is being so well received. In writing the book, we were very careful to outline how to decide which actions can benefit from rewiring and which ones are best to leave alone. The key question is “How is it working?” If the desired outcomes are being achieved, it is best to leave it be. If the desired results are not being achieved, it makes sense to…
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Young worker feels offended frustrated during meeting at work

Envy Keeps Us From Being the Best We Can Be

Quint Studer
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Writing my book The Calling: Why Healthcare Is So Special was a journey. The original concept of the book was that leadership is an inside job. This means that the better our “insides” (emotions and thoughts) are working, the better the external outcomes will be. I presented the talk “Leadership Is an Inside Job” at a large leadership session for TriHealth in Cincinnati, Ohio, on November 6, 2019. Afterward, TriHealth President/CEO Mark Clement was very complimentary about…
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Businesswoman handshake and business

It’s Time to Rewire the Way We Recruit

Quint Studer
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In my workshops, I ask the question, “Do you have people who accept a job and then do not show up?” Hands go up and heads nod. In addition to measuring experience, we recommend that organizations track “no-shows” of people who accepted a job and didn’t show up. It could be that their current job convinces them to stay, or that another company realizes the person is open to change and hires the person. Rewiring Excellence: Hardwired to…
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Business speaker giving a talk in conference hall.

Organizational Trust Is Down. Here’s How to Change That.

Quint Studer
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Having people trust leadership is a goal of every organization. It is something people devote lots of work and resources to. So, with all of the effort being put into building trust in an organization, why are the results less than what most leaders want? Trust, as defined by the Merriam-Webster Dictionary, is “assured reliance on the character, ability, strength, or truth of someone or something.” My experience is that it helps to ask those…
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Two diverse serious businesswomen talking working

Four Common Phrases That May Send the Wrong Message

Quint Studer
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I share “boots on the ground” observations. This week’s column is about some phrases that may seem harmless on the surface, but that may send a message we’re not aware we are sending. A person who read my new book Sundays with Quint, which is a collection of some of my leadership columns, recently reached out. She shared how helpful the book is to her and asked where the content comes from. My first response was “thank…
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Copper cable wire used in electrical installation

Is It Time to Rewire What Was Once Hardwired?

Quint Studer
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When he returned to lead Apple, the late Steve Jobs shared with employees that the goal was to make much of what they do obsolete—not the mission of Apple, but the tools and techniques. His belief was that each person and every organization benefits by always being in the mode of continuous improvement. Twenty years ago, I wrote the book Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference. The Wiktionary dictionary defines hardwire this way: “to connect components…
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