Stay up to date on the latest articles, news, and success stories from Healthcare Plus Solutions
Stay up to date on the latest articles from Healthcare Plus Solutions Group. From burnout and well-being to leadership skills and professional best practices, we’re publishing need-to-know information for all healthcare leaders, teams, and organizations.
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I often get letters from people who read this column. Recently, a reader shared that the organization they are part of had given out awards to some people who did not seem to achieve the success they were recognized for. This is a valid concern. How can a manager be recognized as a great manager when their employee engagement is low? How can an employee be recognized as an excellent employee if they are not…
Read Full ArticleDealing With Less-Than-Flattering Employee Engagement Results
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I am grateful that CEOs, owners, and others contact me to discuss their employee engagement results. Due to many impacts that could not be anticipated, most organizations have experienced a decline in these results. They had expected a dip in engagement; however, the dip has been worse than expected. Most of us, when we receive data that we do not like, may respond in a variety of ways. We will discuss some predictable reactions later.…
Read Full ArticleSOPs Create Consistency…and Make Life Better for Everyone
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Consistency. That is what people are looking for everywhere, from the customer service they’re given to the work environment their company creates. As leaders, we all know how great it is to hear feedback from a customer on an employee who is exceptional. What if all employees could make that type of impact? Yes, consistency is the goal, and it is extremely hard to achieve. Those organizations that do achieve consistency benefit from it in so…
Read Full ArticleWhat “Trust Building” Looks Like in Action
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Dan Collard, a colleague of mine, shared that he often puts my writings through a tool that captures which words are used most often. He told me that the word trust comes up frequently. This makes sense, with all the focus on building strong relationships in the workplace. While building trust has always been foundational in forming strong relationships, it is even more important now. Research from a variety of fronts reports that overall trust is…
Read Full ArticleGiving Employee “Thank-Yous”—More Bang for the Buck
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If you’re a leader, you know how important it is to thank and recognize employees. It strengthens relationships, keeps people engaged, and fosters a powerful sense of belonging. Because what gets recognized gets repeated, it helps build consistency and move results. And the act of recognizing someone replenishes both parties—you and the other person. This week I want to provide readers with some activities to connect to the workforce via appreciation and recognition. If you…
Read Full ArticleTough Messages Are Love in Disguise (But We Need Tough Skin to Receive It)
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In a recent column I wrote about my initial reaction when, after working hard and putting in lots of time, my boss’s feedback was that he was not evaluating me on effort, but on results. I shared how taken aback I was by what he said. Did he not appreciate my effort? Could he have said it in a kinder, softer way? At least he could have said, “Quint, thank you so much for your effort.” In Peter Drucker’s viewpoint on…
Read Full ArticlePlacing Gratitude Front and Center
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I have a book titled Daily Reflections that I read every morning. A recent reflection was titled “A Full and Thankful Heart.” The author stated, “I try hard to hold fast to the truth that a full and thankful heart cannot contain great conceits. When brimming with gratitude, one’s heartbeat must surely result in outgoing love, the finest emotion that we can ever know.” That author went on to share that most of us are very fortunate. We…
Read Full ArticleChange is Hard. Be Kind to Yourself as You Bounce.
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“Grace, not perfection.” This statement (which also happens to be the title of one of my favorite books by Emily Ley) was sent to me by Allyson W. Anderson, the executive director of Escambia County Healthy Start Coalition. She had read my column that mentioned forgiveness as a value. Allyson sent me a photo from a recent retreat they did, and forgiveness is listed on a visual they created. The team developed it. I also received an email from…
Read Full ArticleBuilding Self-Awareness Into Your Company Culture
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In my book The Busy Leader’s Handbook, Chapter 1 is on self-awareness and coachability. Self-awareness is one’s ability to perceive and understand the characteristics that make them who they are as an individual: personality, actions, values, beliefs, emotions, and thoughts. The greater self-awareness a person has, the more coachable they are. In the book, I provide tips on how to gain self-awareness and become more coachable. My experience is that a key characteristic the best performers…
Read Full ArticleTwo Trust Builders: Saying, “I’m Sorry,” and Giving Good Explanations
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It is never wrong to say, “I am sorry.” After the last three years, which have been very tough, forgiveness may be needed. I got an early view of research that will be released in a few months. Things have changed quite a bit with employee engagement. With the many changes made, at times hour to hour, the issue of trust is a common theme. People wonder: Can I trust the CEO’s information? Is the…
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