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Stay up to date on the latest articles, news, and success stories from Healthcare Plus Solutions

Stay up to date on the latest articles from Healthcare Plus Solutions Group. From burnout and well-being to leadership skills and professional best practices, we’re publishing need-to-know information for all healthcare leaders, teams, and organizations.

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Take Time to Thank the Difference Makers in Your Life

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Who made a difference in your life, or at least in a situation you faced? Do they know it? The response to my column on how small gestures can make a big difference was wonderful. The emails and/or posts with people sharing their stories suggested my own experiences and the experiences of others are much the same. In most cases, the person who made the difference is probably unaware of their impact. It is important…
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When Serving Customers, Small Gestures Are Noticed and Appreciated

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Do small gestures and personal touches make a big difference—or at least some difference—when serving customers? I feel the answer is yes. In fact, in a world that’s increasingly automated and impersonal, they are more noticed and appreciated than ever. I was on the way to a workshop in Austin, Texas. My presentation was scheduled for day two. I decided to arrive early so I could attend the afternoon session for day one. My plane arrived around…
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How to Be the Best Possible Student in Every Phase of Development

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In my experience, a person’s professional journey has ups and downs and twists and turns. It is more of a roller coaster ride than a lazy river. The hills and valleys help us learn. I was sharing with a good friend and mentor that I am now better at pausing. The pause helps me resist the urge to act at times—or at least take the action that’s more in line with the situation. At work…
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New Measures to Focus On in the “Now Reality”

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As I continue to be out and about and inside many organizations, I am impressed with the passion and commitment I see, hear, and feel. These past several years have led many to feel that they were in a “valley of despair.” Today, while we have hopefully come out of the deepest part of the valley, most people understand that things have changed. Some call it the “new reality.” My colleague Dan Collard calls it…
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Doctor in a conversation with specialist

How “Operational Trials” Can Help You Rewire and Improve Results

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It is gratifying that the e-book Rewiring Excellence: Hardwired to Rewired is being so well received. In writing the book, we were very careful to outline how to decide which actions can benefit from rewiring and which ones are best to leave alone. The key question is “How is it working?” If the desired outcomes are being achieved, it is best to leave it be. If the desired results are not being achieved, it makes sense to…
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Envy Keeps Us From Being the Best We Can Be

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Writing my book The Calling: Why Healthcare Is So Special was a journey. The original concept of the book was that leadership is an inside job. This means that the better our “insides” (emotions and thoughts) are working, the better the external outcomes will be. I presented the talk “Leadership Is an Inside Job” at a large leadership session for TriHealth in Cincinnati, Ohio, on November 6, 2019. Afterward, TriHealth President/CEO Mark Clement was very complimentary about…
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Businesswoman handshake and business

It’s Time to Rewire the Way We Recruit

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In my workshops, I ask the question, “Do you have people who accept a job and then do not show up?” Hands go up and heads nod. In addition to measuring experience, we recommend that organizations track “no-shows” of people who accepted a job and didn’t show up. It could be that their current job convinces them to stay, or that another company realizes the person is open to change and hires the person. Rewiring Excellence: Hardwired to…
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Corporate staff gathered together listening

Staying On the High Ground Is Hard, But It’s Always the Right Choice.

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At one time, I probably thought the phrase “high ground” meant only a land mass. Today I understand the words much differently in relationships with people. “Stay on the high ground” is advice I received when I was involved in a difficult situation. I have not always listened to that advice. At one time, instead of staying on the high ground, my tendency was to look for faults in others. Instead of lifting myself up,…
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Business speaker giving a talk in conference hall.

Organizational Trust Is Down. Here’s How to Change That.

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Having people trust leadership is a goal of every organization. It is something people devote lots of work and resources to. So, with all of the effort being put into building trust in an organization, why are the results less than what most leaders want? Trust, as defined by the Merriam-Webster Dictionary, is “assured reliance on the character, ability, strength, or truth of someone or something.” My experience is that it helps to ask those…
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Diverse Multiethnic Business people

Great Things Happen When We Focus on the Goal, Not the Barriers

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Do you focus on the goal or on the barriers to the goal? When asked this question, most people will answer that they focus on the goal. I know I would have answered it that way—until I had an experience that changed my perception of myself. I spend time with people in leadership roles. I describe some of them as very high performing. This is based on the measurable outcomes that are produced by them…
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