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Stay up to date on the latest articles, news, and success stories from Healthcare Plus Solutions

Stay up to date on the latest articles from Healthcare Plus Solutions Group. From burnout and well-being to leadership skills and professional best practices, we’re publishing need-to-know information for all healthcare leaders, teams, and organizations.

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Employees gossiping about young female colleague

Gossip Erodes Trust, Goodwill, and Peace. Here’s How to Shut It Down.

Quint Studer
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Gossip is something I’ve encountered at various times in my life. I am on a journey of learning. When I share about work situations and community items, the fact that they’re based on actual experiences is helpful. It provides me with empathy and understanding. I know how hard being in a leadership role is. In studying recent employee engagement results and reading comments, it became clear there are signs of gossip. In researching materials on…
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Business people having a meeting in a tech company

In a Talent Shortage, a Strong Employee Brand Is Crucial.

Quint Studer
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Organizations work very hard to create and market a great brand for consumers. Their goal is to make sure their products and services are distinguishable from the products and services of others. I’ve seen a brand described as a perception in the mind of the customer, and as a promise of what they will experience. That brand promise is vital. It attracts customers and gives them a reason (the “why”) to use the product or…
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thankgiving

Being Thankful for the Opportunity to Give

Dan Collard
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In this season of Thanksgiving, it occurred to me that one thing I’m deeply grateful for is the opportunity to give. Since well before the inception of Healthcare Plus Solutions Group (HPSG), my colleague, Quint Studer, and I have tried to demonstrate a closeness to the healthcare industry…and part of that closeness is illustrated by looking for opportunities to give back.  One of the most tangible illustrations was the amount of time that Quint has…
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Diverse group of managers working together at office.

The Best Organizations Create a Development-Rich Culture

Quint Studer
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What are you doing to develop your replacement? What is being done to build depth in your company? These are important questions for all leaders to consider. The subject of succession planning came up in a conversation with Will Dunaway, the chair of the board for the Center for Civic Engagement. Will is an attorney for the law firm Clark Partington. His office is in Pensacola, Florida. Will was one of several people from Clark…
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Successful millennial businessman boss

It’s Time to Take a Closer Look at Commonly Accepted “Truths.”

Quint Studer
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How many times have you heard, or even said, phrases like the following? You must keep your personal and professional life separate. If someone gets complimented, they will get a big head. Too much praise may cause people to become complacent. It is important to balance positive and negative feedback. We may accept them as truths…but are they really? These are a few of the statements that came to mind as I listened to Tom Dahlborg present at EntreCon®,…
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Business development and technology

Act on Facts, Not on Guesswork (Why We Need to Measure What Matters)

Quint Studer
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When it’s time to move forward, it’s better to act based on facts, not guesswork. In my experience, knowing the facts usually leads to better outcomes. When we have data on a situation, we are more likely to know what to do next. That’s not to say we won’t miss the mark at times—but actions based on facts are always better than actions based on assumptions. It’s always helpful for organizations to have good studies…
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Thank you card in hands

Take Time to Thank the Difference Makers in Your Life

Quint Studer
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Who made a difference in your life, or at least in a situation you faced? Do they know it? The response to my column on how small gestures can make a big difference was wonderful. The emails and/or posts with people sharing their stories suggested my own experiences and the experiences of others are much the same. In most cases, the person who made the difference is probably unaware of their impact. It is important…
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Receptionist and businesswoman at hotel front desk

When Serving Customers, Small Gestures Are Noticed and Appreciated

Quint Studer
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Do small gestures and personal touches make a big difference—or at least some difference—when serving customers? I feel the answer is yes. In fact, in a world that’s increasingly automated and impersonal, they are more noticed and appreciated than ever. I was on the way to a workshop in Austin, Texas. My presentation was scheduled for day two. I decided to arrive early so I could attend the afternoon session for day one. My plane arrived around…
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Doctor, portrait or black woman nurse

How to Be the Best Possible Student in Every Phase of Development

Quint Studer
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In my experience, a person’s professional journey has ups and downs and twists and turns. It is more of a roller coaster ride than a lazy river. The hills and valleys help us learn. I was sharing with a good friend and mentor that I am now better at pausing. The pause helps me resist the urge to act at times—or at least take the action that’s more in line with the situation. At work…
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Shot of a patient and assistant interacting in a dentist office

New Measures to Focus On in the “Now Reality”

Quint Studer
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As I continue to be out and about and inside many organizations, I am impressed with the passion and commitment I see, hear, and feel. These past several years have led many to feel that they were in a “valley of despair.” Today, while we have hopefully come out of the deepest part of the valley, most people understand that things have changed. Some call it the “new reality.” My colleague Dan Collard calls it…
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