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Stay up to date on the latest articles, news, and success stories from Healthcare Plus Solutions

Stay up to date on the latest articles from Healthcare Plus Solutions Group. From burnout and well-being to leadership skills and professional best practices, we’re publishing need-to-know information for all healthcare leaders, teams, and organizations.

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The Power of Admitting Your Mistakes

Quint Studer
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“I was wrong.” “I am wrong.” “I may be wrong.” How easily these words come to a person and how willing they are to say them can be the difference between success and failure. They can be the difference between creating or reducing trust and building or destroying a relationship. They can be the difference between growing a business or losing a business. They can be the difference between saving lives or losing lives. I…
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Do You Take Better Care of Your Phone Than You Do of Yourself?

Quint Studer
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Over the years of writing, speaking, facilitating workshops, and working with organizations, my experience is that people comprehend ideas and actions better when they can relate them to something they are already familiar with. Right now, I am finding many people can relate to the contrast between how one treats their phone and how they treat themselves. Think about how people take care of their phone. For example, I bought a special cover for the display…
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NEWS – Healthcare Plus Solutions Group Releases Latest Models of Care Insight Survey

Healthcare Plus Solutions Group
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Today, Healthcare Plus Solutions Group (HPSG), announced the launch of its latest Models of Care Insight Study in partnership with Joslin Insight. The latest survey follows a nationwide survey conducted in January 2023 that heard from 3,378 frontline nurses, nurse leaders, and healthcare executives on organizational resistance to change, gaps between workforce ranks, and high-impact care delivery roles. After the release of the results, healthcare leaders requested a follow-up study be conducted to learn more…
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Be a Great Receiver of Complaints (Even Those That Seem Unreasonable)

Quint Studer
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How do you manage less-than-positive feedback? This is an area I need ongoing work in. A person sent a long story to me in which he shared his frustration regarding how he was treated by someone in an organization he was dealing with. He did not send this story so I would contact the organization, but to vent and get my opinion. I know the top person in the organization he is frustrated with. When I…
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Doctor and nurse discussing patient case at hospital

Want More Autonomy? Focus on Achieving Goals.

Quint Studer
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In the dictionary, the definition of autonomy is most often based on the core notion of self-government or self-determination. My experience in working with many organizations is that many equate autonomy with being trusted. It is often seen as the opposite of micromanagement. When a person in leadership is asked how they feel about working for someone, it may be viewed as a positive statement if they say, “I like it, they leave me alone.”…
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It’s Best for New Leaders to Adjust to the Organization (Not the Other Way Around)

Quint Studer
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I was reading an article that stated that when you get a new boss, you get a new job. The point was that when a new boss shows up, things change. I experienced this in one of my jobs. A new boss came in with his own agenda and his own way of doing things. At times, a big change may be what is needed (for example, if the organization is under-performing). However, in most…
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Creating Critical Mass to Move People Through Change

Quint Studer
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When I started writing this weekly column in 2016, I felt it would be short lived—not due to my desire but because I felt I would run out of material. This turned out not to be so. You, the readers, are so helpful with suggestions on topics and questions. I also benefit from being out and about. Just in these last couple of weeks, I have been fortunate enough to be in Camden, New Jersey;…
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Don’t Skimp on Employee Recognition…But Be Careful That It Doesn’t Backfire

Quint Studer
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I often get letters from people who read this column. Recently, a reader shared that the organization they are part of had given out awards to some people who did not seem to achieve the success they were recognized for. This is a valid concern. How can a manager be recognized as a great manager when their employee engagement is low? How can an employee be recognized as an excellent employee if they are not…
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Dealing With Less-Than-Flattering Employee Engagement Results

Quint Studer
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I am grateful that CEOs, owners, and others contact me to discuss their employee engagement results. Due to many impacts that could not be anticipated, most organizations have experienced a decline in these results. They had expected a dip in engagement; however, the dip has been worse than expected. Most of us, when we receive data that we do not like, may respond in a variety of ways. We will discuss some predictable reactions later.…
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Doctor working in hospital

SOPs Create Consistency…and Make Life Better for Everyone

Quint Studer
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Consistency. That is what people are looking for everywhere, from the customer service they’re given to the work environment their company creates. As leaders, we all know how great it is to hear feedback from a customer on an employee who is exceptional. What if all employees could make that type of impact? Yes, consistency is the goal, and it is extremely hard to achieve. Those organizations that do achieve consistency benefit from it in so…
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