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Stay up to date on the latest articles, news, and success stories from Healthcare Plus Solutions

Stay up to date on the latest articles from Healthcare Plus Solutions Group. From burnout and well-being to leadership skills and professional best practices, we’re publishing need-to-know information for all healthcare leaders, teams, and organizations.

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My Word of the Year (drumroll please…): Genfluencer

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With 2026 bearing down on us, everyone is coming up with their Word of the Year. Merriam-Webster chose “slop.” Oxford University Press chose “rage bait.” Dictionary.com chose “67”—and yes, I am one of those who is “too old” (by design) to get it! Speaking of generation gaps…I’d like to propose a Word of the Year that connects to that theme. It’s one that captures both the reality leaders are facing and the shift that leadership now demands. My word of…
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Low Turnover Does Not Always Mean High Engagement

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Top leaders often say their company is about people. They may believe their focus on people is felt throughout the company. But do the frontline people feel the same way the top leader feels? And how does one measure this? Is it enough to say, We have a good culture because our employee turnover is low? Maybe yes and maybe no. In healthcare, certain areas have higher employee turnover than others. Some of these areas…
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Become a World-Class Noticer

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We can get so caught up in just doing our job that we stop noticing opportunities to make things better for our patients, our coworkers—even ourselves. Maybe there is something right under our nose that could be improved. Maybe it’s been that way for a long time, so it doesn’t really register. Or if it does, we might think, It’s just how we do things here. Or we assume it’s somebody else’s job. Sometimes it…
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Authenticity and Vulnerability: The New Currency of Trust

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Authentic and vulnerable are two words I am hearing often when I ask people what they like about the person they report to and the people in the top leadership roles. My experience is that these words are mentioned more today than in the past. While they do not mean the same thing, together they are critical in developing relationships. They are vital for self-awareness and building trust. A couple of quick definitions: Authenticity is being genuine and…
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Reach Out: Why Brave Connections Matter for the Human-Centered Leader

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A quiet truth runs beneath every meaningful career moment in healthcare: Relationships—not transactions—move us forward. I was reminded of this recently when a physician leader reached out to me on LinkedIn in response to uLeadership’s “BIG announcement” about joining Healthcare Plus Solutions Group®. Turns out, we connected on a Zoom call, no agenda at all, just an engaging and inspiring conversation. Later, I mentioned our call to a colleague who knows this physician, Dr. Stephen Williams,…
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The Best Leaders Are Those Who Learn From Others

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When asked what characteristics the most successful people have, I often mention curiosity. This is what it takes to learn from others. In most organizations, there are usually some leaders who are achieving better results than others. This is a good thing. These days, very few travel dollars are needed to get help. What it takes is the willingness to ask the person achieving good results how they are doing it. One difference between a…
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We All Make a Difference in the Lives of Others

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In the first book I authored, Hardwiring Excellence, I used the metaphor of a flywheel to describe how consistent, values-driven actions create momentum in an organization. The idea of the flywheel initially came from author Jim Collins. A flywheel takes effort to start moving; however, once it gets going, the flywheel turns with less effort. The flywheel I outlined in my work has purpose, worthwhile work, and making a difference at the core. Leaders play a key role in helping…
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Trust, Ownership, and One Bold Question: Inside NorthBay Health’s Cultural Turnaround

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Few professions offer the privilege of touching lives in as many ways as nursing. From birth to end of life, through vulnerability, illness, and healing—nurses serve as connectors to health, humanity, and hope. In a recent episode of the Healthcare Plus Podcast, Quint Studer spoke with two visionary leaders from Georgetown University: Dr. Roberta Waite, inaugural dean of the relaunched independent Berkley School of Nursing (BSON), and Dr. Stephan Davis, the inaugural executive director of…
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Do You Have the Right Tools in Your Backpack?

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As a leader, you are probably carrying around lots of tools. Some you picked up long ago. Others you’ve kept accumulating with the years and the relentless march of technology. The question is, do you have the RIGHT tools to do your job? If you’ve ever met a novice backpacker, you might notice they’re weighed down with all kinds of stuff. On the other hand, it’s amazing how little an expert backpacker takes with them into…
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