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Stay up to date on the latest articles, news, and success stories from Healthcare Plus Solutions

Stay up to date on the latest articles from Healthcare Plus Solutions Group. From burnout and well-being to leadership skills and professional best practices, we’re publishing need-to-know information for all healthcare leaders, teams, and organizations.

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It Is Better to Ask Than to Guess

It Is Better to Ask Than to Guess

Quint Studer
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Increasingly, I am seeing that much of performance is an open-book test. What do I mean by this? The questions and answers are available if one takes the time and has the courage to ask. This column will provide some examples. I learned how a question can provide a helpful answer when I worked at Holy Cross Hospital in Chicago, Illinois. My great fortune was that the president/CEO was Mark Clement. Mark is now the…
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Good leader communication skills supercharge trust. Here’s why.

Good leader communication skills supercharge trust. Here’s why.

Quint Studer
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During the next few weeks, I’m going to zero in on of the key factors in creating great healthcare organizations. Trust. As Dr. Katherine Meese and I explored in The Human Margin: Building the Foundations of Trust, this has never mattered more than it does right now. Trust is at the heart of everything today’s employees want. It helps with retention, promotes wellbeing, creates engagement and a sense of belonging…the list goes on. One of…
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Don’t miss out on the gifts of listening.

Don’t Miss Out On the Gifts Of Listening

Quint Studer
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Recently I sat down on a plane and noticed the man next to me had on an Iowa Hawkeyes hat. He was in his eighties. Before I share the rest of the story, let me tell you about my typical air travel routine. I tend to spend my time on flights looking at my phone. If there is Wi-Fi available, I connect. If not, I will scroll through emails or listen to audiobooks. On this…
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Addressing Performance Issues Is a Crucial Skill for Leaders

Addressing Performance Issues Is a Crucial Skill for Leaders

Quint Studer
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When I am asked to present to a group, I ask the organization to survey the attendees to find out what they are looking to leave with from the session. The topics mentioned quite often are how to manage change, communication, building trust, improving staff retention, achieving excellent customer service, and the most requested item is how to address performance issues. For this column, we will dig into the last one, performance situations. The most common…
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Mandatory Is Not a Bad Word

Mandatory Is Not a Bad Word

Quint Studer
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Have you ever thought your communication was clear, yet the action that followed was not what you expected? Have you ever assumed an action had been taken, then learned it had not? If your answer to both is yes, join the club. There are reasons for the above. It could be the communication was not clear and specific enough. It could be the timeline for completion was not understood. It could be a lack of accountability.…
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Say Thank-Yous Often…and Accept Them Graciously

Say Thank-Yous Often…and Accept Them Graciously

Quint Studer
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“Thank you.” “No, thank you!” One thing we will never agree on is who should be thanking whom. In 1996, I met Norm Adams. Norm was older than me and served as a life guide until his passing. His teaching lives on. In late 1999, I was considering starting my own company. I shared with Norm that I did not know what to do. The idea of leaving a secure job, in which I was happy,…
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How to Help Leaders Accurately Assess Their Own Performance

How to Help Leaders Accurately Assess Their Own Performance

Quint Studer
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Do people in leadership rate themselves higher in ability than their results demonstrate? The answer is dependent on the individual; however, my experience is the general answer is yes.  I like objective measurement. Though we are not able to directly measure some items, measurement should help people see what they do well and identify areas that may need improvement. It is not easy to be a leader. With good skill development, they can learn to do…
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“Is There a Better Way?” Rewiring Cultures to Encourage Innovation on the Front Lines.

“Is There a Better Way?” Rewiring Cultures to Encourage Innovation on the Front Lines.

Dan Collard
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Originally published by Becker’s Healthcare – click here to read in Becker’s Hospital Review. With all the changes and disruptions impacting healthcare, the need for innovation has never been greater. Organizations that don’t prioritize innovative thinking risk falling behind their competitors. That’s why rewiring your culture to encourage and reward innovation is so crucial. It’s no secret the best innovations often come from the people on or near the front lines. You may have heard the…
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How to Lean Into Feedback We Didn’t Want to Hear

How to Lean Into Feedback We Didn’t Want to Hear

Quint Studer
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There are productive ways to provide feedback and productive ways to receive it. In talking to many people, I hear the message that they want feedback. Do they? It seems most of the time people like feedback if it is positive. This makes sense: critical feedback can be uncomfortable to hear. While it is never easy getting feedback that is not what we want, the better we learn to handle the information the more likely we…
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Do Not Quit Till the Miracle Happens

Do Not Quit Till the Miracle Happens

Quint Studer
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It’s a statement referenced often in the mental health world: Do not quit till the miracle happens. The meaning behind it is to keep going even when things are tough. Please do not take this so literally you think it means staying in an unhealthy situation. What it does mean is that if you are taking positive actions, at times the outcome may take a while to achieve. I have a front row seat to miracles. These…
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