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Stay up to date on the latest articles, news, and success stories from Healthcare Plus Solutions

Stay up to date on the latest articles from Healthcare Plus Solutions Group. From burnout and well-being to leadership skills and professional best practices, we’re publishing need-to-know information for all healthcare leaders, teams, and organizations.

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Leaders Need Appreciation Too. (It’s Not “Sucking Up”!)

Leaders Need Appreciation Too. (It’s Not “Sucking Up”!)

Quint Studer
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When the person you report to sees you coming toward them, is their thought, Here comes some good news! or, Here comes a solution! Or is their emotion more like, What now? In my talks, I often cite the opposite scenario: what employees think when a supervisor contacts them. Some examples of this are below. But keep reading to see what happens when the message is reversed. A question I ask groups is, “When you receive…
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There Is Great Power in the Word FAMILY

There Is Great Power in the Word FAMILY

Quint Studer
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In facilitating many groups, we do a table activity. We ask each person to share with the others why they stay working in their organization. Having now facilitated this a thousand times, the word I hear most often—in fact, almost always—is family. “My coworkers are like my family.” “I spend more waking hours with my coworkers than my family.” “When my mother was sick, my coworkers held me together.” “When my son died in an accident,…
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Showing Empathy to New Hires Can Make Them More Likely to Stay

Showing Empathy to New Hires Can Make Them More Likely to Stay

Quint Studer
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What is empathy? I’ve heard it explained as being aware of, sensitive to, and having the ability to vicariously experience the thoughts and feelings of another. Empathy continues to make a difference in people’s lives. Showing empathy in the workplace can start when an employee is first hired or takes on a new role in the organization. When a person accepts a job, they do not do so with the goal of not having the…
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Why We (Unintentionally) Withhold Information—and How to Start Sharing It

Quint Studer
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Lately I’ve been writing and speaking a lot about trust. One of the foundation stones of building a culture of trust is information sharing. It’s so important that leaders share information, not just with our own department but across the organization. It breaks down silos, prevents mistakes and duplication of work, and lays the groundwork for good decision making. And, as I will share later, there are lots of other benefits too. But first, let’s…
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What It Takes to Be a Best Places to Work Organization

What It Takes to Be a Best Places to Work Organization

Healthcare Plus Solutions Group
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Modern Healthcare just released its 2024 Best Places to Work in Healthcare List. We were so pleased that three Healthcare Plus Solutions Group® (HPSG) partners—Floyd Lee Locums, Aramark Healthcare+, and CCM Health—landed in the top 10 in their respective categories. Being a Best Place to Work winner means something. While it feels good to receive an award and be recognized, what’s even better are the results that benefit all stakeholders. Most obviously (it’s right there in the title), Best…
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Belonging Matters. Here Are a Few Ways to Help Create It.

Quint Studer
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My next book will be on belonging. Over the years, I have written and spoken on this subject. When a person has the sense that they belong, all sorts of great things happen. One thing is the person stays. This is true in workplaces and communities. We are all individuals. No two people are alike. There will never be another you. Some individuals are natural fitter-inners, and some struggle with the sense of belonging. The…
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“If It’s Not Clear, Ask.” (Taking Ownership of Your Skill Building and Development)

“If It’s Not Clear, Ask.” (Taking Ownership of Your Skill Building and Development)

Quint Studer
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In quick succession, three people approached me about their situations. While the situations were all different, there were similarities. Common themes I saw centered on the ability to be direct in conversations and to achieve clarity in each person’s circumstances. Let’s take a brief look at each situation. SITUATION 1. An early careerist approached me to share that the small company he works for does not do yearly evaluations (or any performance reviews), and does…
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Four Trust-Busting Mistakes to Avoid

Four Trust-Busting Mistakes to Avoid

Quint Studer
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Hopefully, our series of posts on creating cultures of trust has been helpful for you. Over the past couple of months, we’ve focused on some powerful trust building tactics. While I prefer sticking to the positive, it is important to acknowledge the “misses” as well as the wins. That’s why I’m sharing a few stumbling blocks to avoid: Not maximizing your onboarding system. By reassuring new employees that you’re here to help them through the…
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Pointing Out Problems Is Good; Bringing Solutions Is Great

Pointing Out Problems Is Good; Bringing Solutions Is Great

Quint Studer
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Some time back, I wrote, “When a person identifies a problem, they have a human responsibility to also help with a solution.” Are there times when it’s enough to only point out a problem? Yes. One example is when you see a situation that could be dangerous. I was at a baseball game a few weeks back, and as I walked past an area, I thought I smelled propane gas. I quickly found someone who…
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10 Encouraging Signs You're Creating a Culture of Trust

10 Encouraging Signs You’re Creating a Culture of Trust

Quint Studer
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Building trust between leaders and employees (and vice versa) is an ongoing effort. Like all culture change, it doesn’t happen overnight. The work of trust building never “done.” Once earned, trust needs to be nurtured daily. However, there are encouraging signs that you’re on the right track. Here are some of the most noticeable: There’s a sense of belonging and camaraderie. People are welcoming to new hires. Coworker relationships seem friendly and people want to…
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