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Stay up to date on the latest articles, news, and success stories from Healthcare Plus Solutions

Stay up to date on the latest articles from Healthcare Plus Solutions Group. From burnout and well-being to leadership skills and professional best practices, we’re publishing need-to-know information for all healthcare leaders, teams, and organizations.

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From Caregiver Support to ED Performance: What Rewiring Really Means

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Healthcare organizations are asking more of their people than ever before. Complexity is up. Experience levels are down. The pace is relentless. And while healthcare is filled with strong, resilient professionals, that strength often comes at a cost. In a recent Healthcare Plus Podcast conversation, Dan Collard spoke with Regina Shupe about her two main-stage sessions at the upcoming Rewiring Healthcare: Foundation to Future conference (April 28–29, Atlanta). Together, they explore why caring for caregivers…
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Precision, Practice, and the Power of a Coach (A Lesson From the Winter Olympics)

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As I watched the Winter Olympics last month, I realized the Games have a lot to teach us about making healthcare better. These amazing athletes reminded me that greatness has as much to do with mindset as it does with talent. Behind every flawless routine and podium finish is a coach: watching closely, refining technique, making small adjustments the athlete may not even notice. And Olympic success depends on the willingness to be coached, corrected,…
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To Receive Feedback, Change How You Ask

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Feedback. It’s something all people say they value. However, some ways of collecting it are more effective than others. I attend many meetings and presentations in which the leader asks if there are any questions, and very few, if any, hands go up. It is no surprise that people tend to be cautious about speaking up in this situation. After a pause or someone’s finally asking a very non-threatening question, the session comes to an end. There are some typical ways to get feedback via surveys. They can happen after a…
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Why Caring Connection Still Matters in Healthcare

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Healthcare continues to evolve at a rapid pace. Technology advances, workflows change, and roles expand across settings. Yet one thing remains constant: people remember how care made them feel. In a recent Healthcare Plus Podcast conversation, Dan Collard spoke with nurse leader and coach Lisa Reich about why human connection remains essential in modern healthcare and how small, intentional rewires can make compassion visible and impactful across every care environment. Their discussion previews Reich’s upcoming…
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GPS Leadership: Respond with Loving Care When an Employee Gets off Track

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One of my favorite leadership ideas is the GPS Theory. When you miss a turn, your GPS doesn’t judge you. It doesn’t guilt trip you or bring up the last three exits you blew past. It just finds a new route. That’s how life works too. You’re going to miss turns. You’re going to take the wrong exit. But the destination doesn’t disappear just because you went off course. The only thing that changes is…
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The Cure for “Too Many Meetings” Isn’t Fewer Meetings—It’s Better Ones.

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It seems the feeling that there are too many meetings comes up frequently in conversations these days. Time is precious. No one wants to sit in meetings that don’t add value. On the other hand, well-run meetings have a positive impact in many areas. This column offers tips on how to make the most of your meetings. It is not inclusive; there are many good tools on this topic that are easy to locate. However,…
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Why Leadership Development Needs a Redesign

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Healthcare is changing faster than the systems designed to prepare leaders for it. Workforce turnover, rising complexity, new technologies, and shifting care models have created environments where many leaders are learning on the job inside structures built for a different era. In a recent Healthcare Plus Podcast conversation, Dan Collard spoke with Quint Studer about the upcoming Rewiring Healthcare: Foundation to Future conference and why healthcare must rethink leadership development itself. The discussion makes one…
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Silence Is Better Than Wrong

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Many give credit to Mark Twain for famously saying, “It is better to remain silent and be thought a fool than to speak and remove all doubt.” In 23 years as a hospital CEO, some of my most intelligent leadership moments were when I didn’t know what to say…so I didn’t say anything. As healthcare leaders, we have continuous “zingers” where someone does or says something that is totally unexpected. It throws us off. We…
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Why the Best Never Stop Getting Better

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How do the best become the best? Achieving and maintaining elite performance is extremely difficult. There will be setbacks along the way. Yet the best are always looking for ways to improve their performance. An example of this truth was evident in a call I had with some leaders from the University of Texas MD Anderson Cancer Center. I will be meeting with groups there in late April to work with them on how to…
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Rewiring the Emergency Department Starts with How We Lead

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Emergency departments are under a level of strain unlike anything leaders have faced before. Clinical complexity is rising. Teams are younger and less experienced. Leaders are often promoted without preparation. And systems built for a different era are now being stretched beyond their limits. In a recent Healthcare Plus Podcast conversation, Dan Collard spoke with Regina Shupe about her new book, Rewiring the Emergency Department: Innovative Solutions for Modern Emergency Medicine, and what it takes to lead effectively…
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