Stay up to date on the latest articles, news, and success stories from Healthcare Plus Solutions
Stay up to date on the latest articles from Healthcare Plus Solutions Group. From burnout and well-being to leadership skills and professional best practices, we’re publishing need-to-know information for all healthcare leaders, teams, and organizations.
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What is empathy? I’ve heard it explained as being aware of, sensitive to, and having the ability to vicariously experience the thoughts and feelings of another. Empathy continues to make a difference in people’s lives. Showing empathy in the workplace can start when an employee is first hired or takes on a new role in the organization. When a person accepts a job, they do not do so with the goal of not having the…
Read Full ArticleWhy We (Unintentionally) Withhold Information—and How to Start Sharing It
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Lately I’ve been writing and speaking a lot about trust. One of the foundation stones of building a culture of trust is information sharing. It’s so important that leaders share information, not just with our own department but across the organization. It breaks down silos, prevents mistakes and duplication of work, and lays the groundwork for good decision making. And, as I will share later, there are lots of other benefits too. But first, let’s…
Read Full ArticleWhat It Takes to Be a Best Places to Work Organization
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Modern Healthcare just released its 2024 Best Places to Work in Healthcare List. We were so pleased that three Healthcare Plus Solutions Group® (HPSG) partners—Floyd Lee Locums, Aramark Healthcare+, and CCM Health—landed in the top 10 in their respective categories. Being a Best Place to Work winner means something. While it feels good to receive an award and be recognized, what’s even better are the results that benefit all stakeholders. Most obviously (it’s right there in the title), Best…
Read Full ArticleBelonging Matters. Here Are a Few Ways to Help Create It.
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My next book will be on belonging. Over the years, I have written and spoken on this subject. When a person has the sense that they belong, all sorts of great things happen. One thing is the person stays. This is true in workplaces and communities. We are all individuals. No two people are alike. There will never be another you. Some individuals are natural fitter-inners, and some struggle with the sense of belonging. The…
Read Full Article“If It’s Not Clear, Ask.” (Taking Ownership of Your Skill Building and Development)
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In quick succession, three people approached me about their situations. While the situations were all different, there were similarities. Common themes I saw centered on the ability to be direct in conversations and to achieve clarity in each person’s circumstances. Let’s take a brief look at each situation. SITUATION 1. An early careerist approached me to share that the small company he works for does not do yearly evaluations (or any performance reviews), and does…
Read Full ArticleFour Trust-Busting Mistakes to Avoid
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Hopefully, our series of posts on creating cultures of trust has been helpful for you. Over the past couple of months, we’ve focused on some powerful trust building tactics. While I prefer sticking to the positive, it is important to acknowledge the “misses” as well as the wins. That’s why I’m sharing a few stumbling blocks to avoid: Not maximizing your onboarding system. By reassuring new employees that you’re here to help them through the…
Read Full ArticlePointing Out Problems Is Good; Bringing Solutions Is Great
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Some time back, I wrote, “When a person identifies a problem, they have a human responsibility to also help with a solution.” Are there times when it’s enough to only point out a problem? Yes. One example is when you see a situation that could be dangerous. I was at a baseball game a few weeks back, and as I walked past an area, I thought I smelled propane gas. I quickly found someone who…
Read Full Article10 Encouraging Signs You’re Creating a Culture of Trust
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Building trust between leaders and employees (and vice versa) is an ongoing effort. Like all culture change, it doesn’t happen overnight. The work of trust building never “done.” Once earned, trust needs to be nurtured daily. However, there are encouraging signs that you’re on the right track. Here are some of the most noticeable: There’s a sense of belonging and camaraderie. People are welcoming to new hires. Coworker relationships seem friendly and people want to…
Read Full ArticleA Shout-Out to Teachers and Leaders Who’ve Answered the Calling
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In my books and presentations, I often share the positive impact my third-grade teacher, Mrs. James, had as well as my high school soccer coach, Mr. King. I get asked if I ever thanked them. I never found Mrs. James, so the answer is no for her. Years ago, when I was speaking in Easley, South Carolina, they asked me to share my Coach King story from my book Hardwiring Excellence. As I finished my talk, Coach…
Read Full ArticleThree Powerhouse Trust Builders to Consider
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I’ve been diving deep into research on trust lately. When trust is present in an organization great things happen. There’s less anxiety. There’s more comfort in sharing concerns. This leads to people more freely sharing suggestions on how to make things better and staff are more likely to stay. Trust takes a long time to build and a short time to lose. Lots of factors are involved. In fact, there’s so much to say that Dr. Katherine…
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