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Stay up to date on the latest articles, news, and success stories from Healthcare Plus Solutions

Stay up to date on the latest articles from Healthcare Plus Solutions Group. From burnout and well-being to leadership skills and professional best practices, we’re publishing need-to-know information for all healthcare leaders, teams, and organizations.

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Four Common Phrases That May Send the Wrong Message

Quint Studer
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I share “boots on the ground” observations. This week’s column is about some phrases that may seem harmless on the surface, but that may send a message we’re not aware we are sending. A person who read my new book Sundays with Quint, which is a collection of some of my leadership columns, recently reached out. She shared how helpful the book is to her and asked where the content comes from. My first response was “thank…
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Is It Time to Rewire What Was Once Hardwired?

Quint Studer
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When he returned to lead Apple, the late Steve Jobs shared with employees that the goal was to make much of what they do obsolete—not the mission of Apple, but the tools and techniques. His belief was that each person and every organization benefits by always being in the mode of continuous improvement. Twenty years ago, I wrote the book Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference. The Wiktionary dictionary defines hardwire this way: “to connect components…
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Business Signing a Contract Buy - sell house.

The Power of Admitting Your Mistakes

Quint Studer
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“I was wrong.” “I am wrong.” “I may be wrong.” How easily these words come to a person and how willing they are to say them can be the difference between success and failure. They can be the difference between creating or reducing trust and building or destroying a relationship. They can be the difference between growing a business or losing a business. They can be the difference between saving lives or losing lives. I…
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Do You Take Better Care of Your Phone Than You Do of Yourself?

Quint Studer
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Over the years of writing, speaking, facilitating workshops, and working with organizations, my experience is that people comprehend ideas and actions better when they can relate them to something they are already familiar with. Right now, I am finding many people can relate to the contrast between how one treats their phone and how they treat themselves. Think about how people take care of their phone. For example, I bought a special cover for the display…
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NEWS – Healthcare Plus Solutions Group Releases Latest Models of Care Insight Survey

Healthcare Plus Solutions Group
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Today, Healthcare Plus Solutions Group (HPSG), announced the launch of its latest Models of Care Insight Study in partnership with Joslin Insight. The latest survey follows a nationwide survey conducted in January 2023 that heard from 3,378 frontline nurses, nurse leaders, and healthcare executives on organizational resistance to change, gaps between workforce ranks, and high-impact care delivery roles. After the release of the results, healthcare leaders requested a follow-up study be conducted to learn more…
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Be a Great Receiver of Complaints (Even Those That Seem Unreasonable)

Quint Studer
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How do you manage less-than-positive feedback? This is an area I need ongoing work in. A person sent a long story to me in which he shared his frustration regarding how he was treated by someone in an organization he was dealing with. He did not send this story so I would contact the organization, but to vent and get my opinion. I know the top person in the organization he is frustrated with. When I…
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Doctor and nurse discussing patient case at hospital

Want More Autonomy? Focus on Achieving Goals.

Quint Studer
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In the dictionary, the definition of autonomy is most often based on the core notion of self-government or self-determination. My experience in working with many organizations is that many equate autonomy with being trusted. It is often seen as the opposite of micromanagement. When a person in leadership is asked how they feel about working for someone, it may be viewed as a positive statement if they say, “I like it, they leave me alone.”…
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Great Leaders Don’t Dwell on Problems. They Quickly Move to Solutions.

Quint Studer
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One does not have to look very far to find articles on the problems organizations are facing. Financial challenges. Staffing shortages. Lack of supplies. Burnout. Communication shortfalls. These are all valid issues. Good leaders identify the problems; the best leaders do that and find solutions. A culture of solutions must be cultivated. A good place to start is when a person brings you a problem, ask the question, What do you recommend?  It matures the workplace. When…
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Know When It’s Time to Seek Help from an Expert

Quint Studer
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Imagine that you go to your primary care physician. After an exam and some testing, the physician refers you to another physician who has more experience in your situation. Often this person is called a specialist. While a referral can cause anxiety, your physician made the right call. During their medical school, physicians rotate and have experience in all medical areas. They specialize during residency in an area of their choice. They know that other physicians…
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Businessman analyse investment marketing data.

It’s Crucial to Base Promotions on Performance Metrics

Quint Studer
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I was recently asked this question: Quint, what are your thoughts on people who are not achieving what the organization states are important objectives, yet are promoted anyway?  Digging deeper, I found out this question was not about hourly workers moving to first manager/supervisor positions, but about promotions for people already in leadership roles. It is nothing new for employees to wonder why some promotions are made. If they already have a high degree of trust…
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