Meeting goals is rarely “simple” or “easy,” so use these words carefully.
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A main role in my career is creating ways to build and sustain high performance. By “high performance” I mean the organization’s key success metrics. “Sustainability” is performing at a high level over time. A few of the items I’ve focused on over the years have been retaining employees and creating great patient experiences in the healthcare sector. Due to experiencing some success in healthcare, many of my methods and books are used in non-healthcare…
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