Leadership Skill Building

Keeping the New Hire: Helping Employees Stay, Grow, and Succeed (Part Two of a Two-Part Column)

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Last week we talked about how inexperience impacts your organization. The next question becomes just as important: What are you doing to help those new employees stay long enough to become experienced? The research is clear and has been for decades: When looking at employee departures, the first year is when about 30 percent take place—especially in work areas in which the new hire works with different people. This is very true in healthcare and hospitality.…
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The Hidden Impact of Inexperienced Employees (Part One of a Two-Part Column)

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Today, due to Baby Boomer retirements and more workplace options, the number of new workers has risen. Inexperienced employees have a huge impact on an organization. This lack of experience can show up in a number of places: from customer service to processes that need to be followed to mistakes and other outcomes. It is the nature of newer people. Even with great onboarding, a person needs time to adjust to working in a different environment. Yes,…
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Making a Difference: Marv and the Power of “How Can I Help?”

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My friend Marv is near the end of his life on earth. By the time this is published and posted, he may have already ascended to heaven. I met Marv 44 years ago when I entered the rooms of recovery. Marv must have known how scared I was for he quickly embraced me. I have never had a day in recovery in which Marv was not a part of my life. He loves unconditionally. As…
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If You Want It to Stick, Say It Again (the Power of Repetition)

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Repetition can be a good thing. If you follow my work, hardwiring is a word you are likely familiar with. It’s how I describe systems and behaviors that are in place to create consistency. Hardwiring is a good thing. Yet, it doesn’t mean that what we hardwire stays in place forever. Dan Collard and I wrote the book Rewiring Excellence: Hardwired to Rewired on this subject. When we rewire, we don’t change what is working. We take a fresh…
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Rewiring Healthcare Through Human-Centered Leadership

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Healthcare leaders are navigating unprecedented pressure: staffing shortages, burnout, rapid technological change, and rising expectations from patients and teams alike. In this environment, leadership cannot rely on authority, position, or process alone. How leaders show up and how they connect with people matters more than ever. In a recent Healthcare Plus Podcast conversation, Dan Collard spoke with Kay Kennedy, co-founder of uLeadershipÒ, about the evolution of Human-Centered Leadership in HealthcareÒ and what leaders can expect…
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Why the Future of Healthcare Is Bright

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In healthcare today, headlines often highlight workforce shortages, financial pressures, regulatory complexity, and the many stressors facing healthcare organizations—realities that are certainly present. When asked about the future of healthcare, my answer is: I’m optimistic. That optimism comes from spending time with the people who work in healthcare every day—physicians, nurses, administrators, and other vital people who dedicate their lives to serving others. It is easy to be hopeful when speaking with healthcare administration students,…
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Why Can’t We Get Things Done?

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There is no shortage of ideas out there. Read a book, attend a conference, or log onto LinkedIn, and we walk away with plenty of inspiration. Execution is where the struggle can be. Why is that? If we know what we need to do (or at least what has worked for others), why do we have trouble, well, doing it? There are barriers, external and internal. One of the biggest barriers is perfectionism. People don’t like to…
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From Caregiver Support to ED Performance: What Rewiring Really Means

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Healthcare organizations are asking more of their people than ever before. Complexity is up. Experience levels are down. The pace is relentless. And while healthcare is filled with strong, resilient professionals, that strength often comes at a cost. In a recent Healthcare Plus Podcast conversation, Dan Collard spoke with Regina Shupe about her two main-stage sessions at the upcoming Rewiring Healthcare: Foundation to Future conference (April 28–29, Atlanta). Together, they explore why caring for caregivers…
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To Receive Feedback, Change How You Ask

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Feedback. It’s something all people say they value. However, some ways of collecting it are more effective than others. I attend many meetings and presentations in which the leader asks if there are any questions, and very few, if any, hands go up. It is no surprise that people tend to be cautious about speaking up in this situation. After a pause or someone’s finally asking a very non-threatening question, the session comes to an end. There are some typical ways to get feedback via surveys. They can happen after a…
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Why Caring Connection Still Matters in Healthcare

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Healthcare continues to evolve at a rapid pace. Technology advances, workflows change, and roles expand across settings. Yet one thing remains constant: people remember how care made them feel. In a recent Healthcare Plus Podcast conversation, Dan Collard spoke with nurse leader and coach Lisa Reich about why human connection remains essential in modern healthcare and how small, intentional rewires can make compassion visible and impactful across every care environment. Their discussion previews Reich’s upcoming…
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