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Communication

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“What Questions Are You Hearing?” A Helpful Exercise for Leaders

Quint Studer
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A flashback is a past incident recurring vividly in the mind. When one has been around a long time, there are more situations that bring back past situations and/or experiences. Almost 20 years ago, I put together over 100 questions I had received from people and published them. The book is titled 101 Answers to Questions Leaders Ask. The goal was to be helpful to those in leadership by providing suggested ways to respond to…
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“What Worries You Most?” A Question Every Leader Needs to Ask

Quint Studer
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What people want and need from us can be different from what we think. We can make assumptions, but until we ask, we can’t truly know. Recent research from the University of Colorado School of Medicine shows that while healthcare professionals might think they know a patient’s biggest worry, very often they don’t. I read about this in the book Wonder Drug: 7 Scientifically Proven Ways That Serving Others Is the Best Medicine for Yourself,…
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Is Forgiveness Part of Your Culture?

Quint Studer
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“We all make mistakes” is a phrase we all have likely heard. It is often used to reduce someone’s guilt over making a mistake and/or the fear of the consequences of that mistake. Because it is human to make mistakes, forgiveness is crucial inside organizations. We know that some mistakes are much more serious than others. I recently heard a presentation from an engineer who worked in nuclear energy. The talk was on Human Factor…
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Stopping the Telephone Game in Your Organization

Quint Studer
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Most of us have heard of the game called “telephone.” Here is how it works: People line up in a single-file line. The first person in the line has a message whispered in their ear. This person then whispers the message they heard to the next person. This continues until the message has reached the last person in line, who then shares out loud what they heard. It is not unusual for this final message…
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“I Don’t Know” and “I Missed On That”: Two Phrases That Will Change Your Life

Quint Studer
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I am fortunate to hear from a variety of people each week sharing questions as well as their thoughts on different topics. Having my own companies, I am in the field each week experiencing the same situations they do. I received a call from a CEO of a company. He said he reached out to me because he felt I would have an answer to the situation he was in. After he explained, I said,…
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A Good Person Is Resigning. Here’s How Not to Burn the Bridge

Quint Studer
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If you are in management, you have probably experienced this scenario: One of your best employees asks to meet with you and informs you that they have accepted an offer from another employer and are resigning. How do you respond? Most likely your response is based on your relationship with the person and their performance. If they are a solid performer and you wish they would stay, what if you said to them, “If your…
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Feedback and Empowerment: How to Get Results

Quint Studer
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I recently had the pleasure of spending time with a group of nurses who are in leadership positions at Mercy Health˗Springfield Regional Medical Center in Springfield, Ohio. My style is to ask the person in charge of such an event/meeting to poll the attendees and ask them what they want to leave with. This way it is the attendees’ agenda, not mine. The group provided several items. Two of the takeaways they wanted were “How…
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Working with Introverts: Six Helpful Things to Know

Quint Studer
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It’s great getting to work with different types of people. Diversity is a wonderful thing. If we all worked and thought the same way, and had the same strengths, weaknesses, temperaments, and preferences, the workplace would be unbalanced. Imagine if everyone brainstormed nonstop and there was nobody to sit down and execute a plan. Or if you had an organization full of “executers” and no creative types to infuse fresh ideas. It’s crucial to understand…
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The Mid-Year Review: A Powerful Retention Tool.

Quint Studer
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It is hard to believe 2022 is half over already. Yet here we are in the middle of June. That means at Studer Family of Companies (SFOC), it is time for mid-year reviews. Many times, companies schedule annual performance reviews. They have one-on-one meetings, and they have department meetings. This column is about adding a mid-year conversation. Employees are hard to come by these days. We need to do everything possible to engage and retain…
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Compliance Builders: Ten Tips to Move People Through the “Defiance” Stage of Change

Quint Studer
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We learn by doing. Recently a personal situation came up that I did not know how to handle. I called someone to ask for advice. The advice I received was to be compliant with the process that people with expertise were recommending. It seems the more experience I get, the easier it is to break what I once made complex down to simple steps. I believe that is true for many people. My father was…
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