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Stay up to date on the latest articles, news, and success stories from Healthcare Plus Solutions

Stay up to date on the latest articles from Healthcare Plus Solutions Group. From burnout and well-being to leadership skills and professional best practices, we’re publishing need-to-know information for all healthcare leaders, teams, and organizations.

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To Retain New Employees, Look at How You’re Managing Creative Tension

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I spend a lot of time inside organizations. A common thread I see is that there are many people who are either new to the organization or, if they’ve been there for a while, are in a new position. Both situations can be daunting. Then add the fact that organizations don’t always adapt certain measures to the newness of the team, and the result is individual and organizational tension. Peter Senge, author of The Fifth…
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Effort Does Not Always Equal Results

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Most of us have growing pains, or experiences that can be uncomfortable. Yet, when we look back on some of these pains, we can see they created our greatest learning gains. One of my growing pains was when I was told my job was not about how hard I was working or the hours I was putting in. My job was to deliver the outcomes I was being paid to deliver. At that time, I…
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The Power of “Is It Doable?”

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Is it doable? That is the question. As regular readers know, I have been able to get back into healthcare. However, at times, I still work with non-healthcare companies and also communities based on the ideas in my book Building a Vibrant Community: How Citizen-Powered Change Is Reshaping America. In all fields, I find it so useful to ask that short, yet powerful question. Prior to making a recommendation, it’s best to complete a diagnosis. In any situation, if…
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Make Decisions Based on Facts, Not Generalities

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A learning that has proved so helpful to me is to “pause to learn more.” What do I mean? There is great value in pausing and taking time to learn more prior to taking action. I’ve found that taking time to ask a few questions and do some digging usually proves very helpful. Some may relate this to a form of appreciative inquiry. There can be words people use that can be misleading if taken as…
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Top Leaders, Keep These Three Items Close to You

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There are many items involved in running a financially sustainable company/organization. The intent of this column is to point out three that have a large impact on all operations. They are selection, development of leaders, and messaging.   Companies usually have someone whose main job is to oversee these areas. In the book Execution: The Discipline of Getting Things Done by Larry Bossidy and Ram Charan, the authors shared that while someone else may be the main point person in…
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Meeting goals is rarely “simple” or “easy,” so use these words carefully.

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A main role in my career is creating ways to build and sustain high performance. By “high performance” I mean the organization’s key success metrics. “Sustainability” is performing at a high level over time. A few of the items I’ve focused on over the years have been retaining employees and creating great patient experiences in the healthcare sector. Due to experiencing some success in healthcare, many of my methods and books are used in non-healthcare…
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Delegation Matters: Great Leaders Are Great Talent Developers

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This is the tale of two perceptions. One (held by the leader) is “I don’t want to overwhelm them.” The other (held by the employee) is “I am not getting the opportunity to develop. My leader holds on to things I could do or would like to do instead. Maybe my leader does not trust me?” I was talking to the president of a small organization. He had just finished one-on-ones with many people in…
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How to Help Your Leaders Maximize Learning

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When an organization holds learning events for your leaders, are they leadership development or leadership awareness or both? My experience is that awareness is part of development; however, it is not everything. Many organizations with great intentions provide what they call leadership development, yet after attending hundreds of these, I’ve realized they’re more about introducing a subject, or leadership awareness. The real development comes when people leave the session and put what they learned into…
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Take an N=1 Approach to Helping People Feel They Belong

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We know when we feel we belong somewhere. For years I have shared that most people appreciate a work environment where they believe the work they are doing fills a purpose, is worthwhile, and makes a difference. Today, I feel it takes much more than that. A person can feel all of those things and still may not feel that they belong. Belonging is that deep-down sense that “this is the right place for me.”…
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For Those Who Are Working on Holidays, Here’s How to Thank Them

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As we head into the height of the holiday season, many of us are excited about taking a few days off work, spending time with our families, and enjoying fun activities and traditions. This is a good thing. We are so fortunate to get to have these meaningful experiences. But let’s take a moment to thank those who must work: physicians, nurses, healthcare staff, first responders, servers in restaurants, airline employees, military personnel, clergy members,…
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